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March 2024 by Nata Mcgovern
I must begin by urging you to avoid renting a storage unit from this particular facility. During my recent visit to check on my storage unit, I was shocked to learn from the employee, Timothy, that despite my consistent monthly payments, my unit had been auctioned off in January without my knowledge. Timothy then attempted to backtrack, claiming that the unit had not actually been auctioned off and instead blamed the district manager for having someone remove and discard my belongings without adhering to the required notification process as outlined by Arizona law.As our conversation progressed, Timothy also implicated his coworkers in the matter, expressing his frustration with Rayanne and Rebecca for allegedly lying and creating a difficult situation for him to navigate. He even went as far as stating that he wanted to physically confront them. Furthermore, Timothy curiously mentioned being aware of the contents of my unit, including valuable items such as a wallet containing identification and Social Security cards, yet claimed to be unaware of the unit's rightful owner.Upon inspecting the unit together, I noticed that Timothy was wearing a pair of shoes that belonged to me. When questioned about the missing footwear, he abruptly closed the office early under the pretense of needing to make a store run, only to hastily drive off when pressed for an explanation.I have meticulously documented our interactions and have audio recordings of our conversations for reference. It is clear that there are significant discrepancies in the information provided by Timothy and his questionable behavior raises concerns about the integrity of this storage facility. I strongly advise seeking storage solutions elsewhere to avoid similar issues and ensure the safety of your belongings.
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February 2024 by Sandra Traslavina
RaeAnn was amazing. She has great customer service and made me feel so welcomed. I will definitely recommend her facility.
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February 2024 by Jane Espinoza
Rae was amazing and friendlyWill definitely return ! (:
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February 2024 by David
Raeann is absolutely amazing! I have stored before at other places, but this is by far the best storage experience I have had. Raeann made everything easy for me and has been very helpful from the beginning. She runs a great property, BIG THANK YOU RAEANN!!!
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February 2024 by Sandra Delgado
since day one, Rebecca has been helpful an made things alot easier for my move in? shes always available when needed ?
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February 2024 by DionicioPatricia Ortiz
My public storage off the I17 is a very clean and affordable. I love Rebecca. She is such a very beautiful soul. The nicest lady ever. She answers all my questions and helps with all. So Rebecca she deserves the title for the best worker
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December 2023 by tim gram
Very secure place n. Clean lighted areas
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November 2023 by Julia Atkins
I had things stored here for 7 years. I had several boxes of belongings stolen, the place is infested with rats, and the employees are rude as hell.
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November 2023 by Angelina Montoya
Me and my spouse recently had been storing with public storage for a couple months and recently found a house and no longer need a storage. I just want to thank all the managers Rebbeca and Jessica for all of the excellent service and knowledge.i would definitely rent again I also would recommend to family and friends.
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November 2023 by LeeLee
Prices,some of the most affordable around,staff is stressed but nice.
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October 2023 by Maria Flores
The experience is always a delight. Rebecca was very helpful, nice, She was very knowledgeable made my move in a breeze. I would recommend public storage
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October 2023 by Valeria M
Rebecca customer service was excellent. She represents your company in a professional but yet friendly manner. She is fast and efficient. It was a pleasure doing business with your company because of Rebecca's epic customer service.
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October 2023 by S.
Rebecca is the sweetest human and made my super stressful move a lot easier. She was friendly, easy to talk to, and extremely helpful. She also made sure I got the most space for the best price. Tysm!!
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September 2023 by Mariah21 Smith
Jessica was great today with setting me up with my storage she gave me the best deal it was :)
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August 2023 by Marilynn M.
Storing stuff from college apartment. While the set up and move in were easy as well as the app, I would give the move out a1 star. There were no carts whatsoever for the two days I was moving out so I had to do it manually with my daughter and 2 1/2 weeks after hip replacement surgery. There was no one available to talk to and while I left messages no returned calls. On Thursday no one was in the office though hours said 9:30 am start , I left facility at 10:20 and still no one to talk too. The next day still no carts so I had to manually do it and finally when I left I checked with the front desk regarding no carts or dollys as promised , the owner manager said they broke and it takes time to get new ones???? Meanwhile colleges in the area are moving in this week and next , they shouldn't count on a cart or dolly I guess! These need to be guaranteed , otherwise what are you really paying $80 plus dollars for monthly
