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March 2024 by Krysondra Kverek
I was in a pinch, and need to be out of my apartment in a week and am not able to move into my new house yet so I made a reservation online for a storage unit. I received a call shortly after from Damien confirming my reservation and he told me I could come in to the store the next day and finish everything. I saw a larger unit had availability and he was able to switch my reservation no problem. When I went the next day he walked me to show the unit available and he knew everyone that was there by name he is so friendly! Superb customer service! He got me set up and squared away quickly and very easily and explained the app to me too. Will definitely reccomend this place to anyone in need! 10/10 thank you Damien!
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March 2024 by Tim Anderson
Went in to get some pricing and I was helped by Paula. She wore a smile from the time I arrived, until the time I left. She is extremely knowledgeable and very helpful. Will definitely be doing business there!! Highly recommended! Thank you Paula!!
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March 2024 by Lacy I
We showed up to the site to talk about the reservations but the door was locked so we parked in the parking lot and called for help. Lauren was super helpful in reviewing the pricing and sizing of unit and transferred to the Customer Service to cxl one of the duplicate reservations. Damien has noticed that we were outside and walked to us to see if we needed help, which I did because I couldn’t get the payment info to come up. Over all was super easy, everyone was friendly, and glad we got it done for their special.
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February 2024 by DRM MORIN
Need to highly commend an employee by the name of Amari (not sure of spelling). Finding employees that are willing to go over and beyond their duties to accommodate customers or simply do what the "job" calls for is quite uncommon anymore. On more than one occasion my interaction with Amari had impressed me enough to write a review about my positive experience and satisfaction with the Public Storage on E Ray road.
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January 2024 by Zachary McGee
I came in and inquired on a storage last month and was helped by the associate named Damien and he provided the best customer service ever. He answered any and every question I had concerning my storage unit and also assisted in my unit with the light as he was already clocked out and heading home. For the best customer service I highly recommend speaking with Damien he will get the job done.
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January 2024 by Jake Krept
Great customer service! Damien is a great employee!??
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January 2024 by Garrett Frix
Public Storage in Ahwatukee is great! Damien was so helpful and the site is really clean. Highly recommended!!
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December 2023 by Jireh Molloy
Damien was awesome! Communicative professional and courteous. Thank you Damien!
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December 2023 by Karen Snyder
I have had a storage unit for many years and was amazed by their customer service today. I forgot two boxes of Christmas decor on the loading dock (communication error with my partner) on Saturday. On Sunday I went back to the facility to see if maybe it had been turned in. Luckily Damien was available in the office and knew right where my boxes were being stored. He went to get them and even loaded them in my vehicle! I think that the owners of this facility finally had an excellent management team in place! Not only was the customer service excellent, but the facility is immaculate.
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December 2023 by Mildred Daniel
My experience with them was awesome they were very helpful, courteous, and treated me good I'm satisfied with their services and would recommend Public Storage for anyone who needs it. Thanks guys!!
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November 2023 by Beyonce Glossip
Best storage to rent! Damian & Dave both go above & beyond to help their customers!Was late on my payment & they helped me get by without and a hassle! as well as providing waters & overtime when there afterhours. Amazing service, would definitely rent with them again anytime in the future! ??
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November 2023 by Stephanie Valenzuela
Management is unprofessional at this location. A person identified themselves as a manager Gina and was super rude.The storage is a little different with their locking system. You’re forced to buy their lock. No traditional storage lock will fit their door. So a way to lock in the customer when they need lock options. IIf you loose your keys your told that they don’t have copies of keys and that you as the customer have to take off your own lock. Then they suggest get a lock smith.So as a customer if I know how to cut locks by drilling and the lock is mine then I should be able to remove my own lock right.This Gina person came up and started yelling at me saying I can’t remove my own lock that it’s not allowed.I asked to see the policy and Gina ignored my question and told me to leave the property.So frustrated as a customer.I don’t recommend this storage location especially if you’re a kind person like me and expect to treated with kindness.Spend your money on storage elsewhere.
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November 2023 by Avery Anderson
Dave and Omari were very helpful in helping us find the best storage unit for our needs. We asked if we were able to view one of the units to get a visual of the space and were helped right away! Very thankful for their help!
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November 2023 by chokehold12 games
Wonderful customer service I was helped by Dave and Omarie very clean and inviting environment. Highly recommend this store if you need any storage
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August 2023 by Sherri Roxas
Terrence at the Ahwatukee and Ray Rd location went above and beyond to make sure he gave the best customer service and experience… Terrence made sure I was satisfied at the end of my encounter with him… I think Terrence should be selected as employee of the month…