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March 2024 by cccyellowwing59
Smooth as silk! Set up reserved space online, followed detailed directions provided by Public Storage & we were done in less than 1 hour. Went to the office to fine tune some additional profile info & Stella was quite helpful. Only con is the map of the unit locations is too small, lacking details & cannot be enlarged.
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February 2024 by Lacey Thornton
Ann was a pleasure to work with when getting my storage unit todayGreat customer service and very helpful.
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January 2024 by Michael Hermes
They are awesome to deal with.
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December 2023 by kate Smith
Awesome place on site office person is great, I think her name is Stella, she helped me soooo much and always willing to answer my questions or whatever I need
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December 2023 by Hubert McCloud
Stella was very helpful
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October 2023 by Brandy Miranda
This company knows about customer service! The entire process was so fast and easy. I had to make some last minute changes and Stella was very responsive and made the changes so simple and fast. The app is so helpful. I love not having to remember the gate code.
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October 2023 by Megan R
The folks in the office are always super helpful and friendly! Units are clean and super secure as well since you always need a code to get in and out. For sure recommend!
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September 2023 by Rony Handyman
The stuff are very professional kind and very helpful along with the environment secure clean and pleasant Thank you! A+Team ?
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August 2023 by Rosanne Hennessy
The manager Stella was professional and very helpful. Really nice and went out of her way to explain everything.
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August 2023 by Monica Jacobsen
Rented here for a few months. Front desk always friendly, storage clean, and easy to get in and out.
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August 2023 by D McLemore
Awesome friendly service. Stella rocks, she answered all my questions, took me on a tour and patiently walked me through the paperwork and signing up on the app.Fast and friendly service.
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August 2023 by Sherry P.
They offer free or 50% off to new customers and then very good rates going forward, but just as you get settled in, they will often increase your price. Only good for short term. We have been there over 2 years and just got increased again. We are paying double what new customers are paying. I would think they would give long term customers some kind of incentive for staying, but I feel like they would rather we leave, so they could rent the unit I pay $178 monthly for to someone else for $124. It's definitely time to find a different storage solution that we can trust not to constantly increase prices.
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July 2023 by tom d.
I went to Public Storage today after an internet search of facilities in my general residence area. My search for a new storage unit was because I just received an increase notice from Cubesmart, my current storage provider on 7th Street that my monthly rent was going up over $70.00 per month. So, needless to say I was frustrated as hell. Cubesmart's customer service stinks and they keep their bathrooms locked up. So I end up at at Public Storage on Cave Creek and meet Stella. What a breath of fresh air she is !!! Very polite, knowledgeable, and attentive. She showed me 2 units and I was sold. Not only was the facility nice, but it was Stella's professionalism was what sold me. Go there and meet Stella, and you will see what I mean.
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May 2023 by Teddy Hotchkiss
I made arrangements to finalize a rental online and received great customer service. When completing my rental agreement there was an issue and the person who was working with me, Kelly was really helpful and made sure to figure out the issues in a timely manner. The prices for a climate controlled unit are also exceptional with a good level of security. I would highly recommend using this facility in the North Phoenix area.
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May 2023 by Jan Molina
Kelly was incredibly helpful. She made me comfortable renting a space for my belongings.