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November 2024 by Kelly Souter
Tina is a great help so is David now. I
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November 2024 by Scott Stephens
Tina the new manager was fantastic in helping me get a larger unit for the same price I was paying for my 5x10 thanks Tina!
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November 2024 by JackLyn Jones
Eileen @ the I-17 + 24th Ave location is an absolute angel.
My initial phone call looking for storage was amazing -- the girl in the main corporate phone center helped me get the exact perfect size of Unit I needed, she made sure the access location on-site was convenient for me, she got everything set up exactly how I needed it and I was then able to just show up to the Site and access my unit. I was so excited to have had such amazing customer service. Since I have been in Customer Service for 25+ years, I'm very critical, but also immediately recognize someone who cares about what they do & how their clientele feels to the same caliber that I care for my customers.
However, my first interaction with a different on-site employee was less than stellar. I can now say - I think we were probably both having a bad day & we're just easily able to press each other's buttons, but then Eileen reached out to me, and completely restored the first impression -- then she surpassed it. She listened to my grievances and concerns, she remained goal-oriented on a resolution to my concerns, and she delivered - above and beyond. I was ready to pull the plug and have my belongings moved to another company, but Eileen (and her district manager who was also great!) were able to make me feel 100% confident with continuing our relationship. they listened to all of my needs and preferences, made sure I was taken care of, and they even remember the small & personal things I've told them anytime I see them again.
Some people are just made for customer service and some people are not -- but the care Eileen has exhibited is clearly just who she is. She will likely be running the entire company someday - & with good reason . Bravo.
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November 2024 by Joe Grimes
Amazing service Eileen was great
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November 2024 by Dee Journey
I really love their customer service here especially Eileen she is great! Always positive, upbeat, and just over all great at her job. Keep up the good work.
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October 2024 by Andre Williams
I'm not sure if my last review took but I would like to say great customer service Elena thank you again!
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October 2024 by BIgHavie 3
Great experience
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October 2024 by Cecelia Evansky
Tina and Eileen are fantastic thank you lady’s
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October 2024 by David Valentine
Staff polite, friendly and helpful. Indoor drive thru. Outside Walk-in door and bit tricky to get a cart through.
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October 2024 by CJ Jeter
Elleen and Tina are awesome and always
Helpful.
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October 2024 by Carlos Quiroz
Tina and Eileen and fantastic. Will go out of their way to aseist you if you want to follow company policies that are signed on the lease one of the cleanest, meanest locacations to store my ítems
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October 2024 by Dre Blanchette
Tina was a great help for us when we were moving in
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October 2024 by Angelica Jimenez
Can I just say how awesome Tina and Eileen are. They really do have great customer service, not only are they helpful but knowledgeable as well. There was a little bit of an issue with another customer and considering I have no patience for stupidity they managed to handle the situation with grace! Definitely will be buying more units from this place again. On top of that who doesn't like AC!!!
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October 2024 by Dana Daly
I love Geno and David, they made everything sooooo easy for me. Professional and courteous. Thanks for all the hard work.
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October 2024 by Yasmin Kahsai
Moved our things in to storage today and Eileen went out of her way to be beyond helpful and kind!!! She made our Public Storage experience a 10/10
