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December 2023 by Alice K.
The service aspect of this company is very disappointing. The reason we purchased a Lincoln from Sanderson is that we are so impressed with the philanthropy at the MIM. We had a good buying experience (of course) and the first year of service was good. At this point in time, when trying to make a service appointment (and this has been true for the last 3 - 4 service appointments) .....it is V E R Y difficult to speak to an actual human being after you get transferred from the main number at Sanderson. Alice K
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November 2023 by Melanie M.
My husband and I recently bought an Aviator, we both said hands down it was the best car buying experience we have ever had. Ask for Fiston, he was very knowledgeable, professional and pleasant to work with. We had an equally great experience with finance and our technology trainer Angela. Highly recommend this dealership and working with Fiston!
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November 2023 by Matt M.
I was once employed by this dealer; but at this point imo I think they suck!!' They threw me away without any explanation or warning and the Human Resources did nothing to help me! They just told me they would not re instate me. I would not recommend this place to my worst enemy!!!
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November 2023 by Bonnie S.
Excellent assistance from Staff for any needs in parts or service. They offer appointments or Quick Lane service.
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November 2023 by Jamie Baugh
Friendly, clean, professional, above and beyond any Quick Lane I've ever been to, oh and they provide water, coffee and snacks! Every person who saw me didn't pass me without smiling and saying "someone will help you soon". John came right outside with a friendly deamenor and answered questions about quotes and offered to wash my car if I had time to wait. Yes please! He also showed me multiple areas where I could wait. As I walked into the service waiting room a guy had a huge basket of goodies he was offering to everyone waiting. I walked over to the parts lobby and that's where I found even more snacks, fresh donuts and a clean bathroom. Every person who worked there had a smile on their face and would even make eye contact with me and smile. John found me and gave me an update. They returned my car better than how I brought it in by cleaning the outside and inside. I'm very impressed. It even made me think that I should buy my next car from them!
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November 2023 by Breanna D.
My husband and I left the Chevy dealership with our 2021 Tahoe, it was getting serviced and due to the poor customer service we received that day, I decided I am trading it in and getting something else where service is valued. Lincoln happened to be right next door and wow!!! We could not be happier with the service, the communication the hospitality we have received since purchasing our new Aviator. We worked with Fiston, who was willing to go the extra mile to make sure I got exactly what I wanted! We could not be happier!Their service department is out of this world, so those of you who value the way you are treated should definitely switch over to Sanderson Lincoln on Bell Rd and I highly recommend working with Fiston!
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September 2023 by Kimberly H.
Just went in to test drive a car, Carlton was wonderful will be coming back. Excellent customer service.
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September 2023 by Shayne A.
2 people I highly recommend to assist you who work at Sanderson Lincoln Boutique are Avery and Jim L. They are the most helpful people I have ever met and are so kind and go above and beyond to make sure you are very happy with your vehicle! If you have any problems or issues they jump in to solve them with smiles on their faces! Always accommodating! They are above and beyond helpful! If you want to buy a Lincoln which is an awesome car, you must ask for either of them because you will be treated like family!
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August 2023 by Katherine R.
This is actually for the Scottsdale Quarter location! As someone who despises buying a car Wilbert (and team) made this as painless as possible- getting me the car I wanted! The experience in the Scottsdale location was less like car buying and more like shopping in a nice store. Everything was explained to me easily and the process was just seamless. I'd recommend them highly. - Katherine R.
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June 2023 by Steve R
John & Kevin were very helpful and supportive in resolving my problem, and it was covered under my CPO extended warranty.
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May 2023 by Nancy McCann
Kevin & Nathan were awesome keeping company while still maintaining a professional demeanor. They were both friendly & knowledgeable when answering all my questions. I actually enjoyed my time in your “Quick Lane” department.Wish you had a water and or soda machine available without going to the main showroom.
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January 2023 by David E.
This is about service...Sales I would rate much higher. First service for my 2022 Bronco was supposed to be a oil change, tire rotation, check basics, and replace a damaged tire; maybe it should take 30 - 45 minutes. It took 3 hours. They could not figure out the skid plates - which is something they will encounter most of the time. They got oil all over and it is still dripping oil at home. They did not review the service done once they were complete - the service manager was absent - something they promise as part of service. I have no faith in this service department.
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January 2023 by Carolyn J.
I won the Operations Santa Claus giveaway Lincoln Cosair SUV. I am utterly amazed at this corporation. This is the 21st year they have given a vehicle away. As the winner they were so accommodating. They never tried to sell me anything, they sent a technician to my home 35 miles from their dealership to show me all the whistles & bells on this beautiful car. If you want to purchase a car this is the company to use. Wonderful service. Thank you Sanderson Lincoln and the Kilmer family for everything you do for our city.
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November 2022 by Spencer K.
I would give Randy Slezak and Sanderson Lincoln 10 stars if able. My sister in law recently purchased a vehicle from him, he made the process very easy and the paperwork went without much effort. She replaced her Cadillac with the Lincoln, which was a smart move. The Lincoln quality is better , rides better and the overall vehicle is better then the Cadillac. Thank you Randy and Sanderson Lincoln for making this a very enjoyable purchase.
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October 2022 by Robert Warren
Great service. Fast friendly. Well worth the travel to have my truck serviced here. Great staff.
