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October 2023 by Lisa K
I believe the entire business is untrustworthy. I am still trying to get my money back from Robb 10 months later. he did a very poor job Repairing my vehicle said he would sell my old vehicle for me and then had 1,000,001 excuses why he could not give me the money he owed me.
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October 2023 by Lisa K.
Robb is an absolute charlatan, do not trust this man. He said he would sell my truck for me. He has now had the truck since December 2022. He said he would sell it for $8000. He has given me $2000 back and tells me that he put so much money repairing the truck that he never get the money he put back in. He kept my new truck for over a month and did a crappy job on the work that he did. I can't say anything bad enough for everything having to do with this scoundrel.
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September 2022 by Hunter Fields
Great auto shop. Rob was extremely knowledgeable and got my suspension issue fixed same day.Services: Brakes
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September 2022 by Tinde H.
BEWARE!! This so called mechanic shop kept my car for 4 months & destroyed my interior (plastic parts to get to my rag top) that needed replaced & they tried to glue the pieces back without replacing, destroyed the rubber around my windows & other parts in my car! My interior was trashed & exterior damaged!! When it rained or I went through a car wash the water would gush in my car! My new rag top didn't work! I would call to get an update & i was always being told it was almost done! It would have taken more $ to repair then what it was worth, so I had to buy another vehicle! I called my credit card company & was told that I could get most of my $ back, except the rag top cost because I paid that part separately to order before I took my car. It was past the time-frame that the credit card company would reimburse me. I wouldn't have been reimbursed at all, if I didn't demand to get my car back when I did because they were trying to delay me picking it up!!! This place took no accountability at all!! The only thing this shop did was not dispute my credit card claim (shop had 30-days to dispute) for me to get reimbursed!!
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July 2022 by Ryan Neumann
Rob has been an integral part of our team, making sure our vehicles are in top running order. He has gone above and beyond in customer service multiple times. Can't thank him enough for his care, consideration, and friendship.
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January 2022 by Remy Brooks
rob has had my 2003 BMW for 9 months and its still not done
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January 2021 by Charlena Nez
When choosing an auto shop, it's always the doubt in the back of your mind that prevents you from leaving your vehicle with a stranger. I knew what was wrong with my vehicle and just needed it to be fixed at a decent price and timeframe. Originally I was told it would cost me between 4-600 dollars and take about a week without my vehicle from a different shop. UNTIL I called this guy!! It definitely was the interaction over the first phone call that gave me confidence this guy was going to get my vehicle fixed. Not only did he fix it in half a day but saved me hundreds of dollars cause he not only fixed one issue he fixed 3 different things in half a day. The happiest customer service ever and complete honesty! I know where I'm taking my vehicle and referring anyone who needs a mechanic! Absolutely still amazed and happy! THANK YOU!!!!
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December 2020 by William W.
Communication was rough to say the least. Pricing varied by conversation and after research was bloated. Time frame was not close to being met and repairs themselves were shoddy. Plenty of other options out there.
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December 2020 by Melissa Langham
Most amazing shop I have ever been to Rob's prices are fair and he's a great guy!! I had my kia back in two days and with as much work as I got done I was surprised!! I will NEVER take my vehicle and place else
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November 2020 by Viet V.
He's just awesome. I drove an old rv from California to Texas and overheated in 108 heat. Phoenix is brutal but his team was an oasis to a stressed out novice driving a 30 year ford. He knew exactly how to fix it and called me everyday to until I made it to houston. Nothing beats a mechanic that knows his trade. Highly recommended, 5 states just ain't enough
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September 2020 by Mike H.
I worked at R&L Automotive for just over a year very recently. I'll keep this short, VERY honest and you can do what you want from there. There's not a single car that comes through that shop that is treated with care, respect or precasusions of any sort taken to protect it from damage or blemishes of any kind. If your told a certain number of days to fix it, triple that number and if your lucky, that's all it'll be. I'll stop there. Just know, that knowing what I know about how things are done here and how things are managed by the owner, I wouldn't send my worst enemy here to have anything done if it were free. I'll let it be with that
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August 2020 by Edo M
Delivered my car to my house when it was done. Very satisfied with work. Fixed air conditioner and it runs icy cold now.
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June 2020 by Demon Hand 602
Great job on car repair even fixed the horn
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June 2020 by Kelsey Teufel
I called R&L because my boyfriends truck broke down. the terminal to battery broke off and we didnt have the tools. They went out of their way to drive to us and help us fix the truck in the hot sun. Such amazing customer service. we definitely found our new mechanic. thank you so much. if it wasn't for you we'd still be in that parking lot.
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March 2020 by Amaya Ortiz
Had some car trouble on a trip to Phoenix from Tucson. We were provided a quick diagnosis & solution at no charge he was very knowledgeable! We’ll definitely be back if were ever in the city and need car work definitely recommend stopping by if you need help
