Rent‑A‑Center staff are helpful and understanding. The team goes above and beyond to help with any problems and is always right there to assist. Some customers experience long hold times and feel forgotten, but the store still works to resolve issues. When payments are missed, the staff works with customers and offers optional benefits, though some still pay for them. Rented items sometimes have hiccups, but the manager is attentive and goes above and beyond to take care of customers. Associates care about customer happiness and make a huge comeback for the RAC Association.
