-
February 2024 by Tammy Hailan
Very easy to navigate
-
February 2024 by Luis Avalos
Great customer service & in time delivery & set up crew thank you RAC for making it a great experience
-
January 2024 by Viviana C.
the one star would be for the polite & reasonable women who works there. after reading through many of the reviews it seems we are all having the same interactions & service from here. The store manager is by far the worse one there. you will get threatened with police over a couch & one overdue payment that you called ahead & made arrangements to pay. He will just snub you and tell you at this point we're not taking a payment & it is within my legal rights crap. again, all this over 1 overdue payment that was going to be paid in the two days. if you want rude and a less than pleasant experience this is the place! of not, run for the hills. y'all are better off cutting loses & buying from somewhere else. also I want to add the drivers are anything but professsional as well.
-
December 2023 by Robert Cooper
Absolutely amazing people top to bottom the manager was great at making sure my GF and I were happy with the couch and the two gentlemen that just delivered it were professional and mindful of their surroundings.
-
October 2023 by Daniel Finney
Today I had the pleasure of calling and speaking with Brennon. I was looking to rent to own a living room set. I couldn't get out of the house as I'm with the kids. He was very professional and walked me through the whole process over the phone. It feels like he's been doing this for year's. I look forward to seeing him with my new living room tomorrow.
-
September 2023 by D “DJco” C
Robin was very helpful and a pleasure to do business with.
-
August 2023 by Gisselle
They treated me horribly told me to figure it out myself I had really high hopes for this store I can’t believe them ??.
-
July 2023 by AndresTurtle_Nation
Xavier is awesome. Him and the other gentleman were very Helpful. I'll definitely be getting more stuff later on.
-
May 2023 by Natasha Morales
Nobody ever called me to setup delivery and when I called I kept getting to run around
-
May 2023 by Narendra Narendra
I had an extremely pleasant experience renting furniture from the 420 E Bell Road RAC location. Xavier Brown, the store manager is an extremely polite, courteous, and cheerful person to talk to who relishes helping his customers. He spent a good amount of time with me initially to present me with multiple options to rent a sofa and a mattress for a very short duration. He also went out of the way to offer me easy monthly payment options. He also delivered the items himself and the delivery was right on time without any delays and the items delivered were as promised. When it came time to extend my lease further, he again offered me an easy option to own it instead of extending the lease. I am extremely impressed by Xavier’s commitment to customer service and would recommend this store to anybody who is looking out to rent furniture.
-
March 2023 by Erich B.
I have been a loyal customer of RAC for the last 3 years in Arizona and 2+ years in Washington State. I have bought appliances and TVs along with furniture at the store. It has been a great experience and the store manager Stephanie was wonderful to work with, unfortunately she no longer with the company.This changed with the new store manager came in. He is rude and the interactions that I have had with him, he has been defensive of his egressive rental fee collection tactics. He is impersonal and aggressive. This aspect comes through for any interaction you have with him. I have my payments setup to automatically text me on the day they are due, with me entering the information to complete the transaction. The manager will, prior to that notification being sent out... Call me demanding a payment... I have not even gotten the notification yet. I asked for him to call if I miss a payment, which in the last 3 years I asked to skip only 1. When asked to stop the harrassment, he said it was always policy (but prior to him and including in Washington State where I was also a customer) they never did. If you are looking for rude service and to be harassed for your payment, this is the place for you. If you are looking for someone who won't listen and will be rude to you because you are a customer, then this is the store to shop at. There are other stores to shop at in the area and I will make sure this store will never receive my patronage again. What a horrible experience and what a horrible manager.
-
December 2022 by Julie Waller
Not any choices for full size bedroom sets or sofabeds.sofa beds. If you have cash, certainly you wouldn't go this route!
-
November 2022 by Harmony Tran
I have had an open account with this location for several years. With any of my previous items I had purchased from them any issues they take care of it. They always find a way to make things work in my households favor. I love the customer service and let's say they don't have what I want in stock they will let me know as soon as they have the item and will put it in hold or set up delivery for us right away.
-
September 2022 by Andrea A.
Worst ever company ordered washer and dryer it never arrived was told they would not be coming as the driver stated it looked like we where moving so boom no delivery
-
August 2022 by James Arkell
Great people here friendly an they work with you too. You don't find this anywhere here in Arizona.
