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January 2024 by Paul Lucier
I have had a pipe burst and have been working with Mariana Lopez and Rhino Tongol to help me resolve the issue. When Mariana wasn't available Rhino stepped up and assisted me with getting me access to the property by coordinating the local property manager and maintenance folks.
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January 2024 by karina bennett
Renters Warehouse is great! My leasing agent, Mike Gosney was beyond AMAZING. I had to move on short notice and with his help, I was able to do so within a matter of days. I can not express how grateful I am for his attention to detail, constant communication and willingness to help me with all my questions and concerns. He was kind and so genuine. I definitely will recommend him or Renters Warehouse to friends and family.
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January 2024 by Larry Villano
I want to thank Mike Gosney for a job well done!
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January 2024 by Deepak Mahulikar
Fast and prompt response.
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January 2024 by Elijah Kerry
Jesse and team found a fantastic tenant in a fraction of the time I expected. This is my 10th property with Renters Warehouse and I'm very happy with the experience overall.
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January 2024 by Luis Rodriguez
I had a great interaction with James who was able to answer all my questions and helped me to sort out all the details of my “out of nowhere” request. Extremely, polite, knowledgeable and courteous. Thank you!
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January 2024 by janel grzincic
Horrible company very slow and unresponsive! They tried to bill me for $1683 damage and keep my deposit after the owner said to release me all funds! RUN very fast!!! Thank GOD I had the owner's email or who knows how this could have ended! SCAM?!?? I was with them for almost 4 years and it was a horrible experience every time I had an issue.
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January 2024 by Barb Glover
Gina Baskell has been my agent from Renters Warehouse for the third time. Very professional, detail oriented and has gotten my property rented in a timely manner. She works hard for her clients and is always willing to answer questions that you might have. Alway a pleasant experience working with her.
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January 2024 by Michael Voels
Great experience. Mike made it easy to get my rental property a new tenant and helped take care of all my questions.
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January 2024 by Joy Meyer
Who knew Renter's Warehouse also is in the realty business? We've had great service with their rental management services for several years and when the time came to sell our rental, we also used them to list our condo. We had an offer in 10 days! We are thankful to Mike Gosney out of the Phoenix office for his great customer service and commitment to help us have our sale get completed easily. Well done!!??
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January 2024 by Karina Mandello
Was very nice and resolved my issue
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January 2024 by Duane Jones
Sally gave me all of the information that I requested. Very helpful and took her time to explain the situation
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January 2024 by Tishua Taylor
James Mojeca did a wonderful job helping me resolve my concern about a pending maintenance request. He was friendly and professional!
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January 2024 by Alejandro m
My suggestion to anyone considering using this company is to try to stay away and find a different house or at least make sure you read very detailed the contract.I rented from Renters Warehouse for a year and I had issues from the beginning. The account manager was great. He showed us the house and promised a bunch or stuff but he never helped. Everything has to be done via cases through the resident’s portal online. The customer service is probably one of the worst CS I have ever dealt with. I would open cases to have something fixed and they would get closed without any resolution and they would never contact me.If you are planning on renting from them be ready to have multiple calls with customer service to fix one single problem.They are supposed to be a property manager but truthfully all they do is reach out to the owner and wait until he decides to approve fixing any issues. If the owner does not approve then nothing gets fixed. This process makes things take way longer. In my opinion seems easier and more effective to rent straight from the owner and avoid dealing with a third party. They do not have the best interests in helping the tenant and honestly neither the landlord. If they would have been helpful we would have stay longer in the house but because of their lack of support we decided to move out after a year.As I mentioned before the company would not help at all. The last issue I had was getting my deposit back. The owner decided to take a bunch of money out of my deposit and I had to reach out to a lawyer to get some help.Finally the landlord gave part of it back to avoid going to court. During this whole issue the company did not help at all because all they do is forward my emails back to the landlord but they would not help any further. If anything they made everything take longer because the employee handling my case was out so the landlord did not receive my emails and on time.Needless to say the Landlord also dropped Renters warehouse as their property manager and went with a different property manager. So I am guessing they did not have a good experience either.
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January 2024 by Dria Lewis
Today I spoke with Rhino Tongul regarding my moms maintenance needs. My mom is a little on the older side and is not good with online portals. Rhino was awesome and went over her 7 request with me one by one. It seemed like a lot but we got it done fast. He is very thorough and patient! Also very polite! I rate his customer service a 10!
