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February 2024 by Betty
As a woman, most men in hardware stores are less than helpful. I guess they think we don't know much about lumber and working it. The Manager, John took the time to listen to my task and after realizing I would not be able to do my project, offered to take it home and finish it.
He didn't charge me and I will be going back for classes. Thank you John.
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September 2023 by Jake Warinner
I love this place everyone is very knowledgeable and always respectful and exited to see people walk back through the door. A beautiful selection of hardwoods exotic and domestic. Saving up to get a lathe and a table saw planner and a cnc machine buy it hasn't been very easy lately one day I'll be able to afford to get the proper tools to elevate my skills and passion for woodworking. 10 out of 10 stars all day long. If you haven't already been then shame on you so get up grab your wallet or purse and get your bottoms to your local Rockler let them know that Jake's your reason for stopping by lol maybe I can send enough customers there way that they will help me get tools to elevate my woodworking game. Haha lol.
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September 2023 by Jason Suttor
Great place that has become even better since they expanded the store. Friendly staff. I go there often.
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August 2023 by Herb Yee
I went to rockler years ago and one of the associates helped other customers before me even though I asked first. When I asked him again a third time he got all defensive and put the blame on me for the lack of service. That’s when I lost it and let him have it. At that point he told me to “get out!” I called later to complain to the manager and he sided with his employee. After i told my side of the story he backpedaled. It was such a horrible experience. I never went back to rockler, and I never purchased anything with the rockler name on it.
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August 2023 by Jessica Tucker
John, the manager, is amazing. I couldn't get the help I needed at a big box store, I called Rockler, and John agreed to help. He showed true care and tremendous customer service by helping with my project. He guided my son and I through finding the right stain, top coat, and brushes to complete the job. He didn't have to help me as my project was not purchased from Rockler. He helped out of kindness. He obviously knows how to create loyal customers, and we will shop here again.
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August 2023 by Jonathan Tucker
This place is awesome, John the manager is super friendly and very knowledgeable. Great place to find anything wood related that you might need. They have a very knowledgeable staff. We will be back!
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July 2023 by simon
I was searching for power tools for my cabinet shop and came across this place. The staff there was really friendly and helpful. The store itself was well-organized and had everything nicely displayed. I'll definitely be going back there again.
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June 2023 by Liberty S
Congratulations on your expansion! Shame you still don’t make women feel welcome. Stop looking for my husband and try talking to me!!! You have know idea which one of us spends thousands of dollars a year on woodworking!!!! Don’t assume you do!!!And put up a dang hook in the restroom; I know someone who can if you can’t seem to figure it out!!!
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June 2023 by Libby Piper
Owner was very kind, cut a board for us perfectly! Would definitely recommend this company!
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May 2023 by Brian Thorn
I took a woodturning class here that was taught by Justin and I came away with a product and a decent amount of knowledge. The class was well worth my time and I'm looking forward to the bowl turning class. The store has recently expanded to twice its prior size.I just wish they had a location in the East Valley.
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April 2023 by Alan Johnson
Great prices, but had to wait several minutes at the register before having to ask for help
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March 2023 by ErUta N.
Staff are knowledgable, and it's the only place as far as I know in the greater phoenix area to get some specific items or brands. Despite being a moderately small store it's full of useful specific trade items as well as some interesting looking art project materials (making pens, rings, etc) and some box sets for a custom bluetooth speaker along with classes.
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March 2023 by Brandon Work
These guys are great! Always helpful and their product line is top of the line! Open a location in the east valley!
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March 2023 by Shannon Allen
Always a friendly place and knowledgeable staff that is willing to help at a drop of a dime. They have Demo’s on Saturday’s, and classes you can sign up for to learn techniques. Great place!
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February 2023 by Vania Martyn
Rocker took on a custom request to trim down a door that was too large for the frame it had been put into. We purchased the house with the door that way and no other company would help us with a door that they hadn't installed. We reached out to Home Depot and Lowes but they gave a staunch, “No.” John at Rockler said, “Yes!” He trimmed the door down expertly! It fit in, and we can now actually close the closet. I strongly recommend them for their professionalism and desire to help!
