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January 2024 by Shelly R.
Products over priced. Owner is very pushy she tries to convince you that other stores have water down products. Doesn't honor stylist discount. Products expired. Very dusty and clutter. She will tell you one price type in a higher price in the register and the register tax you again. She can only be in business due to being the only beauty supply with a couple miles. I'll take my chance and just travel to Grand Mart!!
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September 2023 by Yamilah J.
The owner is nice but stalks you the entire time you shop. Been in there 5 times and if I look at an item, or touch an item, she immediately tries to talk you into buying it or strikes a conversation about it and it's pretty irritating. Not to mention its not much room to walk around and it's by far the most expensive beauty supply I have ever been too. Any normal price is marked up minimum $2 so if something is normally $8c its $10 at her shop. Had to stop going! The prices aren't as bad as not being able to shop in peace without feeling like your stealing or forced to buy something! Would def do back if she stopped being in my face 24/7
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August 2023 by J. N.
DO NOT I repeat DO NOT SHOP HERE!!! As sad as it may be to not be able to support one of the only black owned beauty supplies in the city, it is not worth the trouble. The owner Paula will do and say ANYTHING she has to say to make a sale. No matter what you will never get a refund or even an exchange even when she knows she was wrong. Customer service is here is non existent. When I tried to make a formal complaint the old woman literally assaulted me!!! This is an ongoing investigation. I will make a more detailed review when time permits but for now trust me when I say you should not come here. The store is even filthier than the neighborhood and the hair will stink and have a stench. Everything on the shelves here is dusty and noticeably old. Do better for yourself DO NOT SHOP HERE!!! Read the other reviews as well!! The store is frequently closed when the hours says they should be open the products are old some of the products are used the owners is rude the store is dirty the owner will literally put her hands on you if you say anything she doesn’t like they will lie about having product and the price over the phone she will literally tell you anything she thinks you want to hear to make a sale then refuse any fare exchange customer service or refund. Do not come here!! Please. This place should not be in business. Save yourself.
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August 2023 by N-Mc
I've only come here once or twice because they usually don't carry exactly what I need and the neighborhood is questionable. The stock is very limited in my opinion and items i considered as alternative to what I was looking for at the time had dust on them. I stopped by last week and saw the owner in the parking lot beating up a younger person. I don't exactly know what the issue was, but I can't imagine sending my daughter to the store and her coming home with cuts and bruises on her. The lady looked normal. Again IDK what happened but I can't imagine many situations where a merchant should be running after someone chasing them through the parking lot who is trying to get away from them on foot. Even if it was a theft which it didnt' appear to be, call the cops and turn in the camera footage. Shame on this owner.
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August 2023 by Nmc M.
I've only come here once or twice because they usually don't carry exactly what I need and the neighborhood is questionable. The stock is very limited in my opinion and items i considered as alternative to what I was looking for at the time had dust on them. I stopped by last week and saw the owner in the parking lot beating up a younger person. I don't exactly know what the issue was, but I can't imagine sending my daughter to the store and her coming home with cuts and bruises on her. The lady looked normal. Again IDK what happened but I can't imagine many situations where a merchant should be running after someone chasing them through the parking lot who is trying to get away from them on foot. Even if it was a theft which it didnt' appear to be, call the cops and turn in the camera footage. Shame on this owner.
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July 2023 by Ingrid Bauman
The owner is absolutely rude and completely unprofessional. Upon entering she was in the phone which was on speaker loudly. As she was apparently filing a formal complaint, it is ironic since she herself needs some customer service guidance!I asked to see a wig and she said NO!I have never been in a store with worse service! It is a hot mess of a presentation on top of her rude behavior! AVOID THiS STORE!BEWARE!ZERO STARS!
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July 2023 by Marlecia W.
This is the best way I can say this but this place does not represent customer experience or satisfaction. They can more about what their making off you then what is best for the type of hair & style your going for. There are absolutely no choices & the choices you do have are ridiculously expensive a 16" 18" 20" COMING FROM A CHEAP BRAND was 210. Then one the packs of hair had 22" 24" 26" for 250 she's like that's really 300$ but it's the wrong price mind this is one those thin cheap bundle companies be for real (that was also an ignored red flag). Checked out the wigs they was definitely giving crunchy & was telling me they 200$ & up I was over it I told myself I should just leave but it's my special day this weekend so I just got the bundles 16"-20" trusting the process fr I put most the other things I needed back cause mine you they run HIGH SALES TAX like I'm not kidding bottle of the small black glue 6.50 where they do that at ?!!? Their to small of a business cause literally I got zero great service out of it HOPE THIS HELP !
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June 2023 by Reggie T
I don’t normally go to hair shop so maybe I’m over reacting but this Lady at the counter had the nerve to take a pic of my Debit card front and back and said it’s there store policy I said naw I’m go and erase my card info I didn’t purchase anything ..If I see any suspicious stuff on my account I will be filing chargers on this place
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June 2023 by Rhonda B.
I've always suffered with discoloration on the skin on my face. The customer service here was exceptional. They suggested many different products that were natural that actually work for me. I really love the black soap in the Shea butter, everything that they recommend to me, actually has given me improvements and I really love this place. They seem sincerely interested in your results. I will definitely be back!
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March 2023 by Zita Lockett
I trade/purchase here often. OCD breakout. Over Packed. New/Used items. Servicer will follow you. Slightly higher priced. FULL hair variety.
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January 2023 by Tatyana Reece
Really loved this this place and I love to support local businesses but personally had a horrible experience trying to exchange hair that had not been opened, with proof of purchase. I even mentioned that I would pay any existing difference for the exchange, but the hair I purchased is not lasting even aweek. She recommended this hair to me when I came into the store. She also said it is not her fault that I came in and bought that hair. I can only exchange for a different color. The whole experience was really uncomfortable considering there are other shops in the area that sell hair with an exchange policy without the rudeness or control factor. I've done research. My biggest advice when going here is to do your own research on the hair your buying prior to coming because there is not exchange policy and the owner will be sure to argue that with you.
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November 2022 by stephanie nunez
Good customer service the lady there took her time to explain a hair product for a pony tail to me.. will return thx for the great costumer service a few minutes before closing! ♥️??
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October 2022 by Wyze Bradford
I love the shop!! They have everything you need and I love the customer service!! Good prices! I highly recommend
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October 2022 by Wyze B.
I highly recommend! They have everything you need gurl. With great prices! Small businesses be the best!!
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September 2022 by G G
I absolutely love thus place. The owner has the best prices and cares about her customer's rather than making a sale. She's very knowledgeable about what you will need and very friendly. My new favorite place. Would never go anywhere else again. Almost forgot to metion the great quality of product for such an amazing price.
