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November 2023 by Darius Green
Deliver there 3 to 4 times a month. The people are just great and really good vibes. Drop and hook everytime.
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October 2023 by David Goldfarb
Good delivery. Boxes come in very dirty.
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September 2023 by Zak H
If I could give Saia zero stars I would. I could not be less impressed with their punctuality, dependability, or procedure for resolving an issue.I had parts being shipped to Phoenix, AZ with them from southern CA. It is one state away, about a 6 hour drive. They shipped out on Monday, supposed to arrive Wednesday at 11am-3pm. I orchestrated moving some shifts around to ensure our maintenance team would be available to do the repair on Thursday. Here I am, Thursday, without my order, and a crew of guys I called in early with nothing to do.When I contacted them to see if I could just come pick it up from their dock in Phoenix, they said they had to contact the shipper to approve an added fee for us to come pick it up. A FEE!! So, I have to pay a fee, to pay one of my own guys to drive over and pick up my order, all because SAIA can't meet the deadline they promised? What kind of business is that? I cannot wrap my head around how a business would think it is a good idea to charge a fee to fix THEIR MISTAKE! Next time I order anything, you can believe I will ensure that this company has no hand in the shipping whatsoever. What a joke.
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September 2023 by Jason Williams
If you have to do a live unload don't come here. 4 hours to unload 10 pieces
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August 2023 by Jeff Kendall
Horrible customer service. Very rude. And to top it off loads never come on time.
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August 2023 by RedBeard
They have hiring drivers posted everywhere, but they are not hiring in my city ,Phoenix.
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February 2023 by Darren Rancourt
This place is awsome got my stuff and staff was great
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January 2023 by Dean DeSantis
I'm standing in their parking lot, at 4301 E Mohave Street in Phoenix. Been here 45 minutes, awaiting someone to come out. Dispatch inside will call said gimmie 10 minutes,. I'm picking up one pallet, 800 lbs. I should have let the SOBs, come to my yard and attempt to deliver it. So much for being nice to others!
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December 2022 by Clarence Wise
Really nice people working there, clean,really great options on delivery, over all great place to send your freight through..
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October 2022 by Peter Boyum
They only deliver to my suburb on days I work, so I went and got it. Once home I unpacked the file cabinet and found it dented and bent and twisted.
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July 2022 by BALJIT SINGH LUBANA CITY - BEGOWAL
Hi, I’m delivering load at this location!!Whts r ur receiving hrs Mon-Fri & Sat-Sun.Cn u plz get m update, also there is no update info abut receiving hrs. I ws trying to call office couple tim but no update. Cn u plz update !!
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July 2022 by Arturo Najera913
One of your single cab drivers in a red truck almost hit me on the road in phoenix while he was speeding and he was very unprofessional flipping me off and screaming profanity at me after it happened july 22, 2022 at 12:05 pm cross streets 24th and e indian school road...
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July 2022 by Vickie Prokop
Gabriel Durfield delivered a pallet to the Flinn Foundation yesterday, July 12, 2022. Our building supervisor is out on medical leave so he was not here to open a very heavy gate and bring the shipment into a storage closet. He was so kind to help unlock the gate and storage door. We couldn't have done it without him! This guy needs to be recognized as an excellent employee! Vickie Prokop - Flinn Foundation
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July 2022 by Jacob Whipple
I had truck body parts being delivered. The driver Randy assisted me with pulling the body panels out of the box and ensuring they hadn’t been damaged. He made sure I was happy with accepting the parts and was an overall friendly and helpful person. My delivery with Saia was a great experience.
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July 2022 by Viki T.
My costco delivery should have been inside the front door threshold but instead this company left a pallet on my driveway instead of delivering just my purchase to my door. I am lucky I have a dolly at home. I recently had hernia surgery and I had to lift this by myself to take inside, horrible delivery experience. And now I have this huge pallet at my driveway on top of everything. Thanks for nothing.Edit: I can see the business's response is so friendly and obviously helpful here. Not so the case in my emails exchanged with them. This is only a façade for this review. I already contacted them through email and they refuse to fix the situation, and instead argue they do not offer inside delivery. But they do, they deliver for costco and this product had inside the front door delivery included. Worst customer service ever. Do not fall for their "Contact us through email" joke of a comment. It does NOTHING.2nd edit: after some emailing back and forth the company sent someone to remove the pallet, which is appreciated.
