Studio by Sally at 7333 W Thomas Rd in Phoenix, AZ, offers a wide range of salon-quality products at affordable prices. Customers can find everything they need for hair care, hair color, styling tools, cosmetics, nail care, accessories, and salon equipment. The store is well stocked with top brands like Clairol, L’Oréal, Wella, and Chi, making it easy to achieve professional results at home. The store's staff is generally friendly and helpful, with the salon manager and stylists often praised for their knowledge, kindness, and attention to detail. Customers appreciate the careful approach taken by stylists, especially when selecting hair color, and many report being very satisfied with their results. The free Licensed Colorist OnDemand service is a helpful feature for personalized product recommendations. Prices are considered economical, and the store offers a "Love It or Return It" guarantee on products, giving customers confidence in their purchases. However, experiences with customer service vary. While some employees are friendly and caring, others have been described as rude or unwelcoming, with reports of negative attitudes and questioning behavior. One customer shared a disappointing encounter with a staff member who seemed to judge them unfairly, which affected their shopping experience. Additionally, store hours are not always consistent, with some customers arriving close to closing time only to find the store closed unexpectedly. Despite these issues, many customers recommend the store and its stylists, especially highlighting the excellent work of certain professionals. Overall, Studio by Sally provides a good selection of products and services, but customer service experiences can differ depending on the staff on duty.
I got my hair washed and styles by these beautiful young ladies Carmen, Enaly, and Ariana. I love how it turned out and I would for sure recommend! Definitely going back very soon!
September 2024
The staff at this location is always so helpful and friendly! Enaly the Salon manager is super knowledgeable and always happy to help! Everyone here is amazing!
March 2024
I got some highlights done by Tru today! I recommend her! She did an awesome job and she is so nice
