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November 2024 by Kelly M.
I found this salaon based upon the Kerestase website. The owner assured me they were top notch. I had 3 visits, NONE gave me what I wanted or asked to be corrected. Owner hyped up Shyanne as being the greatest she had....she is FAR from it, and when I pointed out she gave me ORA GE SPOTS instead of blonde highlights, she didn't fix it but made it worse, and when I called demanding she fix it, I was met with rudness and told by Shyanne, this is all I have time for, and sent me out the door! NEVER, NEVER EVER sit in Shyanne's chair or trust a word out of the owners mouth! Oh, and their prices are highway robbery for what you get in return!
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November 2024 by Anna B.
Would NOT recommend especially if you're blonde. I left with sopping wet hair because apparently you have to pay another $52 to have it blown out. Once it dried my roots were a yellow/orange. Sadly I did this on a weekend so I had to wait until Monday when they reopened to call and see if they could fix it. The receptionist didn't seem too concerned and said I could only see the hair stylist that messed it up to begin with if I didn't want to pay again. So I said ok and can come in at any time today. Well the hair stylist was off Monday of course so she said I could wait until Tuesday afternoon. Needless to say I will not be returning. How can a stylist be ok with letting a client walk out with hair like that?!
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October 2024 by Zaida A.
This salon has a no refund policy, now I understand why, it's quite clear that the owner, Kristen Hansen has very low confidence for her substandard stylists so this is the only way she's going to guarantee that she gets paid! After I showed the stylist, Chloe, 3 pictures of what I wanted, she did her own thing! She blamed it on the toner and asked me to come back after a couple of washes. I went back to give her the opportunity to correct the problem, but instead she ruined it even worse the second time! This time she told me to use purple shampoo to correct the issue! I was limited for time because of my daughter's Wedding, so I had to go elsewhere to find someone more competent. Chloe was 100% aware that I was devastated by the outcome! She tried to fix it the 2nd time while I was at the salon, but told me that purple shampoo would fix it! Ummm no! The chunk of bright blonde and orange were too bright and thick! Where is the integrity? They charged me almost $300.00 to ruin my hair, and they have zero accountability! Kristen Hansen, your employee was given a second chance to correct the mistake, when given the opportunity, she again tried to fix the issue while I was at the salon! So actually, she was given 3 chances to correct it and she ruined it worse! Get the facts straight ! I'm going to the Better Business Bureau !
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October 2024 by Micki A.
Very friendly staff! Very accommodating! Angelina is the best! Prices are good. New location for them with plenty of parking!
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September 2024 by Laura W.
First time at Salon Surreal, and am so happy to have spent time in Amanda's chair. I have super fine post-post-partum (ie it fell out and never grew back) pepper-turning-salt hair, so look, I'm probably never going to be a hair model, but Amanda gave me a thoughtful consultation, a cut that made me feel stylish and cute, and the education on how to style it straight and wavy. She was also kind, funny, and considerate of my input. Will definitely be back.
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September 2024 by alyssa soto
Chloe did so amazing!! I’ve never done color on my hair but she was so great!! Will definitely be going back to her, the prices are so affordable and reasonable. love everything about the experience
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September 2024 by Kate B.
Amanda has been my hair stylist for quite some time now and my hair has been amazing!! I have very fine/thin hair and I have such a hard time knowing how to style it. She has helped me with style, density and given me so many tools and tips to make it healthy and thicker looking
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September 2024 by Kayla Biro
Stylist: Amanda always does an amazing job!
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September 2024 by Melena Bazemore
Stylist: Chloe was my stylist. She was professional and took her time doing my hair color and style. She is a great conversationalist. My hair came out lovely ?.
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September 2024 by Michele Waldron
Carrie Ann was great with my color, highlights and haircut!
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September 2024 by Karen Musser
Angelina is very good at what she does and a very nice person.
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August 2024 by Stella Speridon
Carrie always does such a great job with my hair at Salon Surreal!
I can tell she always just wants what’s best for my hair in terms of product recommendations and hair color!
The salon itself is so cute and every stylist takes their time with each client and I always end up having great convos!
My hair is curly/textured and Carrie always does such a great job working with it and blowing it out at the end!
I totally recommend Salon Surreal if you want to leave with exactly what you wanted and people that care for your hair!
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August 2024 by Sinu Mosses
I had a great experience with hair cut. I requested for shoulder cut with layers. I got exactly what i wanted.
Requested style: Shoulder hair cut with layers
Stylist: Sandra
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August 2024 by Precious Duchesse
This salon is super cheap because they stole a $105 deposit from me. I’m actually laughing about it because it’s only $105. I know times are rough but come on. It’s stealing. I normally get my hair done in Southampton New York and this would never happen there. So weird! What type of professional salon would steal $105 unless they are “desperate”. Hopefully my donation helped with something positive like new hair supplies for the salon since their products from other photos look cheap. They were completely open fully all of Saturday which would have been the day of my hair appointment which was a red flag now that I think about it.
I booked an appointment in person on Friday afternoon, less than 24 hours before my scheduled appointment for Saturday at 9am. I paid $105 in advance of the hair appointment. They were completely open the next day so they booked me at 9am. 2 hours after I booked the appointment and paid the deposit, I received a phone call and voicemail from a random woman who said she is the owner. She proceeded to tell me I would have to sign an agreement stating I’m an influencer (I’m not an influencer) with random guidelines. I never heard about this agreement upon booking and paying in advance and I didn’t have time or energy to read any agreement. I only wanted to just get my hair done and that’s all… without having to think about an agreement with a company I have never heard of before. I asked for my money back as I didn’t feel comfortable signing any type of agreement with this company. It was soooo weird! Who would book an appointment with someone and then call them later to state that the person has to sign a mandatory agreement that was never shown to them upon booking?Anyway, they never refunded me so I wanted to warn you not to give them any money in advance. Also I was going to have my hair done a very specific shade but thank god I didn’t because I read another review which showed an image of a really ugly cheap color.
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August 2024 by jamie gardner
Today was my first visit to Salon Surreal. Carrie Ann was great. We had a really thorough consultation and a very efficient and professional service. Carrie Ann is easy to talk to and very knowledgeable about her craft. I didn’t even show her the inspiration photos I had brought, but my end result looked a whole lot like them. Really pleased with my service and I’ll definitely be back.
