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November 2023 by Scott S.
Stick to Costco. Customer service is atrocious. Took 15 minutes to check out dealing with staff that worked in slow motion. SAMs Club leadership could benefit by walking through Costco and make some changes.
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October 2023 by Taylor P.
When myself and my elderly grandmother pulled up to get gas, I immediately told the attendant my grandmother had forgotten her card and asked how we could look her up so she could fill up. He waved us on and said to grab him when we got to the pump. 5 cars later I asked for his help and he proceeded to tell me that my grandmother whose in a walker needed to either go to the store after waiting in the line or download the app because he wasn't going to lose his job over slowing her to use his card if she wasn't verified. After being completely rude, scoffing and proceeding to walk away. I told him I would help her download the app so she could verify her membership. After downloading the app, I asked him how to retrieve the information and he then told me that he didn't know. That his coworker did it for him last time. Like, really? Is this a joke. "Raymond" should be ashamed of himself for treating a sweet old lady and long time customer like a nuisance. Definitely going to be changing locations for gas!
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September 2023 by Salim M.
I came in at 640pm sep 28 2023 tonight with my wife to get our regular Favorite delicious blueberry sunda and we stoned in line for ten the guy at the cash register yelled out loud and rude the food he had left in the line never said nothing about ice cream Machine and when we got to the cash register he was even more rude and said the ice cream machine was closed for the night I'm a chef and if a kitchen say it's close at 7 that mean u work and keeping doing your job till the that last min u don't break down and do what u want I been a Sam club member for over 10 years and never see this before very bad service and communication skills and the it's the sam club on bell rd phx az....
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September 2023 by Carissa D.
The auto department is amazing and fast! The store was clean and the food from the food court was great. I had a great experience here. I will be back soon!
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September 2023 by A Z.
I like the fact no one is here. Check out line is fast if you self check out. The bad, not great on inventory. Many items are out of stock randomly. The cafe, total mess. Last 4 times we have been it is closed. We used to go just to get dinner and snacks. Can't do that anymore because if they are open, they are out of individual stuff all the time.
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July 2023 by Patrick Sweeney
Sams club 15th ave and bell rd Arizona. I went there to get diesel fuel and the clerk Steve was very unprofessional. He tried to get in a fight with me over which pump I was able to use and shut my pump down while I was pumping fuel. This man should be fired over his actions that are all recorded at the pump!
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February 2023 by Tony O.
Poor customer service!It a good place to visit once a year to shop at this oversized Walmart.The meat department was decent, the cashier was great. The manager and the clerk were terrible. Going back to Costco
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February 2023 by Stacey Arias
Needed tires last minute for a trip and the nice gentleman in the tire area assisted me almost close to closing time. I will forever be grateful for his help. Thank you so much! Definitely recommend this place!
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September 2022 by Christina E.
Why even have a membership when they charge for a pick up fee now. Extremely disappointed. This was the best perk since not going to costco but now I'll have to make the switch again.
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September 2022 by Bobby L.
Would give less. Store gets poor rating for lack of support for the diabled. Not enough disabled parking and only a few electriccarts for the mobile challenged.
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August 2022 by Scott H.
Not sure what type of management is in place at this location, but they sure don't support the food court very well...soft drink dispenser has been "out of service" for 2 months now, ice cream is "sometimes" available!
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July 2022 by Larry C.
worth it just for the Scan and Go feature. Shopping here is a breeze. i was surprised to see some items out of stock but it is 2022 and the we are indeed in a roaring 20s phase. I was Astonished At the variety compared to Costco.Some items are a little more pricey here than costco but it cant be more than a few to couple bucks. Members Mark food items are hands down better than Kirkland. In all honesty this is a glorified walmart warehouse minus the walmart mayhem. if you are waiting in line that's your choice and i dont have time for that. Seriously considering not renewing my Costco membership.By the way all employees here have been helpful and kind.
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March 2022 by Beth B.
I love Sam's Club. Fuel and contacts and coffee and omg so so much more. I love Sam's and feel it saves me money
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March 2022 by Dolores D.
It's like a Walmart but bigger. First time I went there was like no one. They didn't have a lot of stuff but found some cool things. Like a big feta cheese, chicken sandwiches that taste like Chick-fil-A, hot chips, unique popcorn flavors. Also the food court reminds me of Kmart cause they have pretzels and slushies. The pretzels were so good. Like Wetzel's pretzels but cheaper!
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March 2022 by Cynthia B.
We tried several times for a year to get our regular cards, but their customer service line was always so long and only 1 person to take care of everything. If you want to join a club, go to Costco. You never have to wait very long at customer service.nnthey have many associates taking care of customers. Returning things is a snap.
