Sears Appliance Repair provides local technicians in the Phoenix area for repairing a wide variety of appliances, regardless of where they were purchased. The service offers scheduling with same-day or next-day availability, with technicians coming directly to the home. Customer reviews highlight that technicians are often experienced, courteous, and professional, solving problems quickly and efficiently. Specific technicians are noted for keeping customers informed, double-checking their work, and having a pleasant attitude. However, several reviews indicate significant issues with the scheduling and communication process. Customers report receiving very long, all-day service windows, difficulties reaching anyone by phone or chat for updates, and instances of being overbooked, leading to stressful delays and rescheduled appointments. While the repair work itself receives positive remarks, the inconsistent scheduling and lack of communication lead some customers to express reluctance to use the service again. The service includes a call-out fee for diagnostics, even if a customer decides not to proceed with a costly repair.
Victor is a really friendly and sweet repair guy. He had a difficult task ahead of him and he did with no problem.
March 2026
Jerry was prompt, courteous, and knowledgeable about our washing machine repair issues. Since the machine was new and still on warranty, there was no charge for the repair service.
March 2026
Intelligent. Direct. Made a fast diagnosis. Gave informed advice.
