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January 2024 by Katie L.
Head manager woman was so rude, upon check out.. I asked to have my items bagged in 3 separate bags because they were going to 3 different people. The sale associate shook her head and umm no I can't do that, but needed to ask permission if she could.. she asked the head manager who was standing right there checking customers out, she said they don't do that and all customers get is one bag. She also added the store was low on bags ( like I'm sorry how is that my fault) I said there is a box full of bags on the counter behind you. The sales associate checking me out brought me over to the front to print out the gift receipt I needed and said her manager scares her and she was sorry. Unbelievable
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December 2023 by Isabella F.
The customer service here is so unprofessional the workers were very rude the minute we walked in dirty looks one of the managers harassed my friends and I while we were shopping Because we took a picture we weren't allowed to film in the store which is okay and we didn't know but she said it in the most rude way and rolled her eyes and walked away and continued to give us shit the whole time we were there I would not come back to this Sephora they don't get paid enough to be acting like that just saying
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December 2023 by Ana M
This is my favorite Sephora in the whole valley. The ladies are super nice and have a sense of urgency to help you with the products. Is always stocked (at least in my experience) and Victor is the best beauty advisor ever, he is super knowledgeable and willing to assist you with a lot of patience and education. I wish the baskets were more available around the store but I get how people use them as a trash can. 10/10 in my book. You guys rock!
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December 2023 by Daisy C.
i asked the girl that was ringing me up if they could use my card a different way because the chip was broken, and the employee with the short purple hair said rudely "Absolutely not" and made a backhanded comment on how that's 1960's. i understand if you weren't able to process my card that way but it was just unnecessary to make a comment about it
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December 2023 by Dahi Chaves
Great spot for makeup and fragrances, I love this location particularly, cause I don't need to go to the mall to buy makeup and fragances. Always clean, staff is helpful, and the inventory is pretty good.
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November 2023 by Shiva Allen
They were out of stock of what I went in for and didn't have the other item I was searching for but ended up walking out with some good deals on some other items that I use and an item for a Christmas gift! Friendly staff as well
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October 2023 by Stephanie P.
My daughter and I walked in last night at 7:02 and staff made us both feel stupid for walking in when they closed. We misread the hours from different location. Simple mistake. Being nice goes a long way. We were okay with not getting our stuff just not to the response. Staff member had lime green hair and we prob won't be back to this location. This is meant for positive criticism. Reviews to this store doesn't seem good. I am sure the manger would like to know. I would. Good customer service is starting to be rare these days. So let's change that.
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October 2023 by Jennifer Coronel
Best customer service ever. Always. Every time I've been in the associates have been so friendly and helpful. Love this location. Shout out to El, who helped me with my purchase during my last visit. I had a fantastic experience.
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October 2023 by Ashlea Taylor
I got my make-up done on 9/22/23 at 3:45pm by Stacie!She is funny, witty and takes her time to make sure she has the best foundation for skin type. My skin is very sensitive and breaks out to unnatural products so she took the time to ask that and match my skin. We looked at pictures and figured out the best look for my outfit. My make-up looked Phenomenal and I got a lot of compliments. I get a little worried about folks who have lighter color melanin knowing how to do make up on folks who have more melanin but she nailed it!Thanks Stacie!Sephora, I appreciate her taking her time and getting it right!!!!!!!!!!
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September 2023 by Sarah Salsa
I really love this Sephora. Each person has always been so friendly and happy. I’ve visited multiple times at different points of the day. It’s always the same treatment. The staff is always working and you can tell they are a well oiled machine. The stock is great too. Angelique helped me and she remembered me. :) I like it so much here I’d rather go in and give credit to people than shop online.
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September 2023 by Shayna Gregory
It was an interesting experience. I visited Sephora in Downtown Disney this past week and after seeing how helpful they were with other customers, I decided to visit the Norterra one after returning home. I haven't worn foundation in more than a year and asked for a shade match and some recommendations. The actual matching/recommendations took less than a minute, if I'm being generous. She put a smidge on my face and I trusted her judgment, because it was hard for me to tell - but upon returning home and putting a full face on realize that the shade is too light.I was surprised that after stating that I haven't worn face makeup in a year, that I wasn't spammed with suggestions. It was an opportunity to upsell me. I always leave Ulta with a full face and usually a product or two that I did not originally intend to buy. I think I will stick with them moving forward.The longest part of this visit was being asked for every form of contact information (email, phone number two different times, first and last name) to get a color match. Felt a bit invasive for a 30 second color match, but maybe that's the norm.Should have shopped while in Downtown Disney, but will otherwise stick with Ulta. Oh well.
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September 2023 by Alexis Hobbs
Daijha was absolutely amazing. She helped me with everything (skincare, foundations, hair care) while helping other people around us as well. So easy to talk to & most of all she was very knowledgeable. Super grateful to have had such a good experience. Thank you!!
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August 2023 by Cindy C.
Staff was rude No help what so ever. Better off at Ulta. Not sure what the one girls problem was but I won't be back.
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August 2023 by Dawn Holts
Chain store. Very clean and well organized. Well located in the Norterra Shopping Center. Outstanding selection of makeup and skincare options. Limited selection of perfumes. Busy on a Sunday afternoon. There was a bit of a wait in line. A 2nd cashier did eventually open to decrease wait times. Overall pleasant shopping experience.
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August 2023 by Franky Rivera
Adrienne helped me a few weeks ago picking some products for my skin and my skin has never been better! She did a great job and was very knowledgeable and recommended great products
