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January 2024 by liane davis
This is the store service???? A contractor is sitting outside waiting obviously doing a job......I came for color cards though I dont know if I should even consider this if this is what people painting are dealing with.
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September 2023 by Chatty
Very good at matching paint. Good service folks and helpful.
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June 2023 by Brandi Heltzel
Take complete advantage of you, terrible customer service. I asked for 2 quarts, guy working gave me a gallon without asking said there was a sale and this would be cheaper. My contractor said he charged me for the most expensive paint they have when it’s completely unnecessary. What should have be $30 ended up costing $95 with the sale. Find another location
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June 2023 by Brandi Lynne
Take complete advantage of you, terrible customer service. I asked for 2 quarts, guy working gave me a gallon without asking said there was a sale and this would be cheaper. My contractor said he charged me for the most expensive paint they have when it’s completely unnecessary. What should have be $30 ended up costing $95 with the sale. Find another location
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December 2022 by Biz Queen
I am a local painter who recently started using Sherwin-Williams and regretfully opened an account. I want management to know that I spend in the upwards of the tens of thousands of dollars on painting products a year. I say this so your company can understand the gravity of mistreating/mishandling any customer. Multiply that spend by just a few other local painters and you can do the math on the loss.I called last Friday for some info. I am an old man - I like to call for info! I called back Saturday with a few more questions and then a final call with my order. I followed up today (Tuesday) and they couldn't figure out where my order was... I asked for a manager and after a 5 minute hold - John got on the phone with a condescending tone. He told me "Didn't you call like 6 times Saturday?" No, I didn't, but even if I did, does that excuse your lack of service? Is it illegal to call and ask questions before spending money on their products? Here is the kicker, he said that my order was written on a piece of paper sitting on the manager's desk. I asked why it's Tuesday and the order was still not put in. He literally laughed and told me it was still going to take 3-4 days. FINE. But if the order would have been put in on Saturday, even Monday, I would have been able to work this week; now, I am not able to. All I ask for is some accountability, a simple, "hey we dropped the ball/we are understaffed..." ANYTHING would have been acceptable, but a LAUGH?Happy Holidays John. Hopefully you get a lot of joy being a j*** to old farts.
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August 2022 by Danny Fladhammer
When picking out the paint, I was confident in Sherwin-Williams, but after the bucket of no color and lack of empathy and support from the staff, I should have gone to a different store. The color I went with was SW7008. If you look at that color, it's an off-white but not pure white. After applying it to my wall, it is whiter than my white doors. After going to this store, the lady claimed color was added. After I showed her the swatch, she said nothing and claimed to have added color. I also showed a photo of the swatch, the color on my wall, and my white doors. And, she stated, "can't match off of a photo." I wasn't asking to match, just demonstrating how white the paint was compared to the swatch. I went home with the white paint. The customer service showed no empathy and would not listen. I still like Sherwin-Williams, but this store is a no-go for me.
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July 2022 by Chuck Journey
Quality products, good value and professional service.
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December 2021 by Elizabeth Ross Dunharrow
great store, pristine and organized-you can find exactly what u want easily. and talk about availability of products...they have a wonderful selection of products. they take the time to ask u about your project and treat everyone with great professionalism and respect. i had inadertently left my credit card at home and only discovered that during check out. fortunately, we live nearby so we just jetted home, got the credit card, and went back to the store, where we finished the transaction. they were so generous, jovial, and professional all the way. while i was waiting for my product to be prepared, i looked around the store and found many items i will be pleased to go back for on my next project. thank u Sherwin-Williams, u have a world class staff at the Happy Valley Rd store!
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October 2021 by Elizabeth Ross
great store, pristine and organized-you can find exactly what u want easily. and talk about availability of products...they have a wonderful selection of products. they take the time to ask u about your project and treat everyone with great professionalism and respect. i had inadertently left my credit card at home and only discovered that during check out. fortunately, we live nearby so we just jetted home, got the credit card, and went back to the store, where we finished the transaction. they were so generous, jovial, and professional all the way. while i was waiting for my product to be prepared, i looked around the store and found many items i will be pleased to go back for on my next project. thank u Sherwin-Williams, u have a world class staff at the Happy Valley Rd store!
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June 2021 by Sandra Roosna
The guys who work there are so friendly and helpful. Always a great experience when stopping by. Thanks again!!
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March 2021 by Lisa Dessenberger
I had a great experience at the Sherwin-Williams store at Happy Valley. I went in frustrated because I had purchased 5 samples of paint from a box store and none of them were the actual color I was looking for. After explaining exactly what I wanted to the sales associate at Sherwin Williams, he educated me on selection choices and helped me pick out 3 samples. All 3 ended up being an almost match. I settled on one and went back the next day to make the purchase. Both visits I was met with friendly, knowledgeable and helpful employees. Even though the paint was a bit more expensive, it was worth every penny and I should have just come here in the first place. I highly recommend this store!
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December 2020 by SC
I went to buy paint on April 21. I was told that I had to drive over and be parked outside before I could place my order. I did that, but noted that the employees were not wearing masks and wanted to have face to face contact with me to get my credit card and hand me my purchase. TERRIBLE.Since the paint costs 3 times as much as at Home Depot, don't bother with Sherwin Williams.
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December 2020 by Mark Franz
I placed an online order which was ready for me to pick up in a short time. In the virus-world we live in, this was a nice option. Prior to this I have shopped in-person at this location and always been impressed with the professionalism and knowledge of the workers. The product quality and options of product at SW is also a factor. For the few extra dollars I might pay for shopping here vs. a hit-or-miss experience at a big box, it is a no-brainer to work with the professionals here.
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November 2020 by Subhashis Chatterjee
Came here , got no advice about which colors to choose, bought samples with assurance from the seller that it can be returned if its only slightly used and no color stains on the box, came back to return and exchange with a separate color.. but they refused to take return and said that no colors can be returned...
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November 2020 by Tonjah
Great store and excellent customer service. Conveniently located in Norterra area.
