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April 2024 by Christopher Felix
I returned a shoe at this location and after that I have been given horrible service every time I walk into the store now by a female store manager Alejandra. When I asked to sign up for a raffle I felt completely disrespected in-front of my family. Lady gave a mad face literally said nothing just upset and handed me a raffle ticket. Did not say a single word but her facial expressions said everything. And before I even approached her she was being happy with everyone else so I know it was intentional. Why does Shoe Palace continue to let this place and especially manager treat customers like this? I have not stepped foot in this place since. I hope these reviews make a change.
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April 2024 by Ricky Millender
This place is horrible the employees act like they racist I was there to buy 4 diffrent pair of shoes i was in there 30 mins just watching the employees on they phone and chatting with eachother so I decided to just buy 1 pair of shoes they couldn't even get that right..lol wow they put shoes in box both were for the left foot and I shook my head and was like what are u doing and the kid got a attitude so I just left went to footlocker and customer service was awesome I'll never go to shoe palace in desert sky mall again what a joke
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December 2023 by Thomas Smith
This store in Desert Sky Mall in Phoenix,AZ. is the worst one ever. I was buying a item and had cash of 100.00 and this store calm they did not have change. At this time this store was full of people and even a line to pay. Poor customer service.
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December 2023 by Mirian Gonzalez
The manager is a girl super rude. Definitely needs training!
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December 2023 by Guadalupe Lerma
Terrible service, I bought some tennis shoes on December 10 and they came unstitched and I returned to the store and none of the ladies who were there wanted to assist me, they told me that they cannot return them and that they cannot access the cistern from 8 days ago only You have 8 days to buy them
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December 2023 by Joshua Quinn (dmqdagreat)
Apparently the employees are not aware of their own policies with sneaker drops. Waste of time.
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August 2023 by Fernanda Lopez Rosas
SANDY & ALEJANDRA ! Horrible customer service , Within 5 minutes of me being in line , They sold the shoes I had put on hold . Started using foul language , Offending my mom . Definitely horrible customer service. Need someone from corporate to contact me .
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August 2023 by Gregory Urpman
This store was clean and had a lot good variety, and they had service was good.
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July 2023 by Rick Bonilla
My Friend Nelly send her Son to take back a shirt with a receipt , it’s been 10 days and they have yet to process a return , she went back and spoke to a young man that was in charge and after she explained that the return wasn’t done correctly and that they kept the original receipt and didn’t give her son any type of return confirmation, she was told she has to keep waiting until the owner or Manager contact her , this is some of the worst customer service we’ve ever experienced, this needs to be resolved ASAP .. we will most likely not visit this store again .. CAUTION WHEN VISITING THIS LOCATION ..
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March 2023 by randompersonsayinghi
Showing a price on shoe display, when I was paying they gave a higher price.
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December 2022 by Arianna T.
Best customer service received by Kevin. I went to the Desert Sky store to exchange a pair of Jordan shoes for my daughter. They didn't have my daughter's size and the only stored that showed one in the system was about 30miles away. Not wanting to drive that far and not find them I asked if they could call to confirm but was told they don't call as they can't get a hold of the store. When another associate Kevin overheard he came to the rescue. He used his personal cell and made a couple of calls before he was able to get a hold of the Manager Angelo from the Phx Premium Outlet location. Kevin confirmed they had the shoe and confirmed with Angelo to wait for us as it was a long drive and the store was to close within the hour. I really appreciate the great customer service experience received by Kevin! Thank you for going above and beyond for your customers.
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September 2022 by Bella Ramirez
This store does not have much of a variety in shoes and sizes but what they do have is styles and color that you might not find at another store in the mall
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July 2022 by Jennifer Aparicio
7/16/22 BAD CUSTOMER SERVICE - STEREOTYPEDWent in with my boyfriend (both of us are 30) and his little brother. Walked into shoe palace and my bf picked a shirt off the rack to look at it and a floor employee came up asking my bf if he needed help. He said no, the employee then asked if he needed help picking a size. My bf replied “I think I know my size and how to pick my shirts bro, u gonna put the shirt on for me too?” The employee still there saying oh it’s cause people steal but I can hold it up front for u want me to?. Like ok what does that have to do with us? Just because my bf is Latino and has tattoos all over his body? If it’s cause people steal then why weren’t they going up to every customer telling them the same thing. Treating us like we are thieves. You guys need better training! That’s straight up disrespectful and stereotyping. Will not be spending money at this location.
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July 2022 by Martha Felix
Alway find the shoes I am looking for alway have shoes on stock and the people there really help I love this place
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May 2022 by skyler friend
I reverse a pay of Jordans 1 week ago and came into the store today to pay for them for my wife for Mother's Day. They gave me the box of shoes and one size was 6.5 and the other 7.5.I asked if they could reorder the shoes and the refused and told me it was final sale. How in the world are they going to sell me TWO DIFFERENT sized shoes. I try to speak the manager and he told me "its my problem, i can pick a different shoe or go to a different store". Horrible customer service.611 Thomas RD G034 Phoenix AZ85033
