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April 2024 by Dane Hewitt
Stopped in after work today, April 27th 1:30pm, because i was in the mood for an Arizona. Went in, and there were two couples ahead of me. The front couple got their order taken about 5 minutes after I walked in. The couple in front of me stood there another 15 minutes, while the young lady working the register did everything she possible could, to avoid taking their order. Someone else came in behind me. Cashier was swapping ketchup bottles on tables, waiting for food that wasn't even done yet for grubhub orders, moving stuff around for no reason. The people in front of me finally left. The guy behind me walked out. I stood there for another few minutes, while she was waiting at the counter for food that wasn't even done yet. Then she pulls out her phone, and I turned around and walked out. Went over to Potbelly, and got a Steakhouse Beef, and was out in 5 minutes. In the span of 20 minutes, I saw one couple get their order taken, and 5 people walk out frustrated. Youngish woman, longish dark hair, braided. She was intentionally ignoring customers, and ran off 5 people. I've been coming in this shop for three years, since I moved to this neighborhood, and I've always been happy with the food, and the service. I'll definitely be back, but I'll wait long enough that I figure management has observed this young woman enough to let her go.
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April 2024 by Lauran Crawford
We went on Easter Sunday it was super busy but warned of a longer than normal wait by the cashier, which was nice. The burgers and fries were delicious.
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April 2024 by Kori Wells
Love your food location doesn't matter, it's always the same great quality! My husband and I are customers for life!
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April 2024 by Darryl Brown
Their Bacon Avocado Chicken Club sandwich is probably the best I've ever had! I mostly order to go, but the dining experience is casual. Cool alternative/indie music plays while you eat.
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April 2024 by Len Berger
Fantastic meal. The Smashburger was cooked to perfection and tasted great. I loved the onion rings which were also cooked perfectly. And the staff made me feel like a valued customer of Smashburger.
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April 2024 by Donna Shiffley
The restaurant was very clean. Chris was great! Not only was he working the register to take orders, but he was the food runner when orders were ready, maker of milk shakes, and more! And for a bit there was quite a line of customers and he had no help!Our fries sat out for about 10 minutes under the heat lamp while waiting for our hamburgers to get cooked, so by the time the rest of the food was finished the fries were cold.
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March 2024 by Jonathan Dickert
Went in only 3 customers at tables. Got to register. Jolly heavy set man white beard and hair was at the prep area looking over orders chatting with cooks. Guy look at me 5 times before he even said something to me standing at register, which I was standing there for about 4 minutes. He stated he be right with me. 3 minutes later got my order taken. That was 6:44pm I believe. 7:12 still haven't gotten my order to dine in. Now during this time a customer came in and he got his order taken care of within a minute. The jolly guy stood and chatted with him for about 7 to 9 minutes and Im looking at where cooks places orders for him to get to customers. My order sat up there for the whole time while jolly man chatted away. So half hour I waited for a burger and fries. 1 or 2 other customers came in and had their order in and out within 6 minutes. So in thinking a regular smashburger and fries take over a half hour.. never will I visit this place again. I suggest jolly man get retrained on customer service skills.Also want to add yes food was good but the preparation of it was like a kid did it. Burger pretty much fell apart. But sometimes that is expected
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March 2024 by Ray Lerma
Delicious!!! Greatburgers. The whole team serving it up with a smile and awesome attitude.
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March 2024 by Timothy Thies
Smash Fries and Tots are amazing!
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March 2024 by Jeanette Schlup
Great food and service
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March 2024 by Abraham Lopez
I see why they are slow because they’re slow ?
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March 2024 by Jay K
Called today spoke to someone in regards to a “third” party order with Uber eats . Mind you this is mainly a uber eats issue I would still like to address the staff at this location. For one you work in customer service when you say your going to call someone back than give them a call back don’t Lie to your customers , two when your on the phone addressing a issue with a upset customer you deal with that customer until you get them off the phone don’t rudely interrupt my concern and start running your mouth to someone in the store so UNPROFESSIONAL. THANK YOU FOR NOT RESOLVING MY ISSUE AND HAVING ME DO YOUR JOB !!
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March 2024 by diana brest
This location improved. Great service with Caden, he was awesome. Also,love the tots,the best. The Hagan Dasz shakes is amazing, I wish they would have Hagan Dasz coffee ice cream. Burgers were
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February 2024 by Delane Gewirtzman
Nasty food. Cold greasy fries. Slice of cheese ws thicker than the burger. Squished bun. Half of milkshake was spilled or drank. I threw it all in the garage because that's exactly what I received. You'd think for $20 they'd do better. Lesson learned, never again.
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February 2024 by Everett Goodman
I had given up on this place about a year ago because of the service... Now I know why, I decided to give it one more chance but never again.. I placed my order at 5:54 PM.. nobody in the restaurant but me and 1 other lady.. the entire time I was here all I could here were the two girls that was supposed to be preparing the orders laughing. I received my order at 6:25 PM... Seems like the priority goes to Uber eats or doordash drivers.. I asked the lady if it normally takes a half an hour to get it to go order and she just shrugged her shoulders.... I'll never return to any smash burger again.
