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November 2024 by James Spivey
Customer service is five out of five. I’ve had their products for over seven years. When it’s time for a battery replacement or an upgrade in the lens or binoculars, they get right on it and produce the results with a high level of satisfaction. Great company!
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October 2024 by Robert Naffah
Dr. Ray Nguyen was very accommodating in replacing my loupes when they were lost in transit and sending me a replacement set. I highly recommend Snapon Optics to anyone looking for good and reasonably priced loupes and lights! I love their magnetic light attachment and use their light on my other loupes.
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September 2024 by TONNY
What a really bad service I purchase a lupes with prescription 2 and 1/2 months ago y still don’t have them… it’s ridiculous the waiting time. They offer payment on quotes on your credit card… so I guess they wait until the full payment it’s done to send it to you.
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April 2024 by Joseph Tadros
Great company!!
I purchased my ergonomic loupes from them last year, great loupes, helped a ton with my posture and neck pain. Expanded field vision though the loupes even with 5x magnification
Outstanding customer services. My light cord went out for some reason and they sent me a new one right away with free of charge.
Would highly recommend them!
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April 2024 by Denise
I was switching from 12 years with my q-optics to the ergo loupes. I choose Snap On Optics because they were lighter than the other models I looked at, they have a 45 day trial period with no re-stocking fee, and I live close enough to come in for adjustments as needed. It took 12 weeks to make, I had a prescription put in, and I ordered the corded light. I did go in for 2 adjustments, and it made a difference. I was so glad that I was able to do that in person. Ray was able to make some other adjustments so that I could use my lumident cordless light and their corded light with the same attachment. That was so helpful and much appreciated. I've been using them for almost 4 months, and the comfort in my neck was immediately noticeable. It did take some getting used to since I had used my other loupes for so long, and I do need to clean them more often than my previous loupes. If they feel out of focus for me, I start by cleaning the lenses and that has worked every time. Customer service was great, I would recommend this company.
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March 2024 by Trudi
I've been using loupes from Snap On Optics for 10 years and I love them! The latest Ergonomic loupes are a game changer and help to maintain proper posture while working on patients. The entire team at Snap On Optics are so helpful and friendly both in person and via email. Communication is always quick and issues are resolved immediately. I highly recommend them!!
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February 2024 by Simon Rajan
I have been a very satisfied customer of Snap On Optics since 2015, that's when I switched from orascopic.I have seen how the company has grown with a keen emphasis on developing different types of loupes, lights and also shields..I appreciate the one-on-one care especially when Dr Ray himself as dentist takes the measurements in the fabrication of the loupesYou are never going to get such a personable service from any other company.Great products at a reasonable price!!
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February 2024 by Colorado Mountain Girl
Do not stand by their word nor their product. Look for a different light/battery provider.
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January 2024 by Janet Meegan
I have been using Snap On Optics loops and lights for Over the last eight years, I have always been extremely satisfied with the product. But I can’t say enough about the customer service. I have used traditional loops, and a corded light. About two years ago, I started using the ergonomic loop with a cordless light it has changed everything. I have no more neck or shoulder pain and I have a lot less eye strain. And I love not getting caught up in that cord! Ray and his team have always provided top-notch customer service. I love seeing their friendly faces whenever they’re in town at the southwest dental conference in Texas. And I get a quick response anytime I’ve ever needed any warranty for any of my products. I recommend Snap On loops to every dental hygienist I can! It’s a great product very affordable compared to some of the other brands. and by a far better customer service!
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January 2024 by Alan Cazan
I ordered and paid for loupes and 2 sets of lights at sironaworld September 22 (almost 3 months ago). Not only have they not been delivered, getting communication from they're office is like pulling the proverbial teeth. Yesterday they tried to tell me that it takes that long because of the type of lenses I ordered and that made me mad. I told them I needed an exact delivery date in my office and they couldn't provide one. When I tried to cancel the order they told me my contract specified 3 months and they hung up the phone. Later I did see the credit acknowledgement email. They're about as honest as and as reliable as some of politicians. Maybe they'll be on our ballots soon.
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December 2023 by P S
I am a local Dentist in Phoenix and on my 2nd pair of loupes in 12 years. They have the best customer service and knowledge. Any issues I’ve had, Ray can get me back to working within a day.
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October 2023 by maylen ramirez
I LOVE my loupes and light set. It is so lightweight and the battery lasts all day. They have outstanding customer service!
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February 2023 by Destiny Graham
I purchased a pair of loupes as I'm in dental hygiene school right now and have a very strong prescription, Dr. Nguyen made the process super easy and affordable. He was very communicative with me about shipping and delivery times, and had a one-on-one sit down with me when I picked them up to ensure I knew how to use them properly! He has reasonable financing options available and was even able to add in my prescription to the binocular. Thanks again to Dr. Nguyen and the rest of the team!
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November 2022 by Vuong Tran
Me and my friend went here and we felt very welcomed and they didn't pressure us into buying their product. Ray knew his products very well and showed us many options they had. I am happy to be a customer here.
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November 2022 by Sara Quinn
Really appreciate Dr. Nguyen and his team! I am super impressed with my loupes and couldn’t be happier that I chose Snap On Optics after doing my research! I would recommend their ergo loupes to anyone!
