-
October 2024 by BigAl
Everything went wrong they need to change management old TV not smart they don't clean rooms .
Nearby activities: Lots of restaurants
Walkability: Heart of camelback district
-
October 2024 by Edward Byrne
This hotel will nickel and dime you every chance they get. I arrived before the posted check in time and I never expect a room will be ready/available but I always ask. My room was available and I was told I could check in early for a $20 fee, otherwise I could wait three hours until the posted check in time. When I spoke to Antoinette the asst general manager, she told me I could wait until 2pm in the lobby and then she could waive the fee, but that the fee was policy. It’s unbelievable to me that collecting an extra $20 from a guest is more important to them than providing an excellent hospitality experience for guests. The hotel itself and the room are perfectly fine, but nothing special. The staff weren’t rude, but just had poor customer service skills and I can’t recommend anyone stay here given their “policy” of charging you for anything they can.
-
October 2024 by Ange Pena
Always clean, always friendly staff.
-
September 2024 by yves valentin
The hotel was relatively okay. I would recommend not buying the breakfast option as they don’t provide many options. It’s not a breakfast buffet but mainly two choices of food (that are frozen and they just reheat it for you) or yogurt. Additionally be careful cause they will promise you things and change their responses. My colleague and I wanted to split room costs and we were told we can during check-in and later on during checkout we were informed that we couldn’t. So be aware as they will lie to your face directly.
-
September 2024 by Sam Mandes
Warning maid service robbed me here do not leave your valuables in room they will be robbed with no accountability?? update I waited in front of the property in the blistering heat for 5 and 1/2 hours to make a police report on your hotel police never showed up but I will be continuing to make a police report on your property and you're incredibly rude staff I videoed my interactions with the manager who was very rude and tried to do everything in her power to stop me never gave me my receipt for my stay I will be coming back with the police very soon
-
August 2024 by K P
Front desk nearly incompetent. Charged out the a** for what is complementary at comparable hotels. The worst service at a Sonesta I’ve had - and I’ve stayed over 30 nights at this chain of hotels, in the past 7 months alone.
-
August 2024 by Loraine Marik
Great customer service and perfect lo to si many stores and restaurants
-
July 2024 by Wrinkly Sack
A nice place to stay has a pool, the rooms are neat, located near a lot of restaurants and decent shops. Staff is friendly the place is saucing.
-
July 2024 by Ka'ryn S
Near the airport. Clean rooms, small pool.
-
July 2024 by Jim Rafferty
I noticed this hotel is called a "3 star hotel". It receives a 5 from me.
Priced reasonably, and located directly in the middle of Phoenix - I couldn't have been happier during my two night stay.
It is incredibly clean. One thing I noticed that even the hallways and general areas have excellent air conditioning.
Free Wi Fi/parking and easy access to my room via the side doors really helped.
-
July 2024 by Hil Avery
I have been staying at Sonesta Select off and on for a little more than a month. I enjoy staying at the hotel. What makes my stay a five star is Rachel. Rachel is from Seattle, and she brings the vibe with her. Rachel takes extra special care of guests, by knowing first names and remembering what you like. She's always smiling and has a positive attitude.
With regards to the rooms, they are clean, beds are comfortable. There is a gym, pool, jacuzzi on premises. The hotel is in a great location next to LA Fitness, Trader Joe's, Whole Foods, Fryes, Marshall's, as well as restaurants, which means you only need a great pair of walking shoes.
-
July 2024 by joe chavez
Nice and quiet
Walkability: Walkable to several restaurants and shops
Food and drinks: Starbucks in the facility a couple pretty good restaurants in the area
-
June 2024 by Cronch (Cronch)
Maybe one of the nicest hotel staffs I've ever came across. Extremely accommodating to our situation. We were even able to upgrade our room. Amazing value for what you get. very good staff.
-
June 2024 by Larry Higgins
Room was great! Staff is incredible would highly recommend to everyone
-
May 2024 by Ron George (Ron G)
Great place to stay and have business meetings. Friendly staff and service. Reasonable prices
