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January 2024 by Marcey Munoz
The wait is long but that’s understandable, what I do not understand is the attitudes of the front office staff. It’s not okay to be rude to people who are obviously there because they may not be feeling well, The day was just starting out it was only 8am so I can only imagine how patients are treated 8hrs into the shift . Do better Sonora Quest, I will never go back to this location again.
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January 2024 by Nicole Neal
Not sure of the young woman’s name but she was extremely rude. My appointment was at 2:00pm, it’s now 3:06 and I’m just being called back. Why have appointments if you’re not going to honor the time? Not sure if this is a staffing issue or not, but it’s extremely unprofessional. I understand some labs may take longer than others, but if someone has an appointment, that should be honored. I’ll be sure not to come back to this location.
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December 2023 by John Leija
My advice is to stay away from this place. I went in to take my daughter on a Monday when they opened, which is at 7:30 a.m. Apparently I interrupted their staff meeting. (How was I to know?) They were rude and just staring at me as if I committed a robbery. Very unprofessional.
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June 2023 by Gloria Brown
Made same day appointment online. Immediately upon arrival Jose offered to assist me and he verified insurance. Had a seat for three minutes and Jose called me back for the blood work. As a receptionist and phlebotomist, Jose was extremely professional at both.
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June 2023 by Susan Wheeler
This place was awesome got my appointment easily. Reminder texts with barcode to check in. Smooth checkin, done and walking out 9 mins after my appointment time. Kudos to lab person painless!!
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June 2023 by Julissa S.
This is the worst Sonora Quest location. I made an appointment for my labs and upon arrival which was on time was turned away. Mind you I am 8 months pregnant and their excuse was there was no time to complete my labs. No offer to reschedule, nothing. These are terrible individuals that I would never trust to put a needle in my arm anyways.
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April 2023 by Cynthia Medina
This place is FRIENDLY, FAST! Very clean facility! And most of all convenient ?!
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February 2023 by Chris Kovacs
I accidentally brought one of my husband’s lab forms - instead of communicating with me, they shredded the lab form!
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December 2022 by Frankie Garcia jr
If i don't go to get my blood draw at doctors office I come to this sonora quest friendly staff Spanish and English speaking
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December 2022 by A.J. Mach
They're allergic to answering the phones. Best to go there in person.
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December 2022 by James Beasley
Arrived about 15 mins before opening because did not have an appointment. A lady came out because there were about 8 people waiting. She took rack our paperwork and insurance cards. She went in and started to get us all in the system so when they opened they had us in the system. Took about 15 mins to get all the blood work drawn! Awesome process! Congratulations to the location for having customers in mind!
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November 2022 by Melissa Woodforlk-Whyte
Self check-in is good. Customer service is good. Location is good.
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October 2022 by Jacqueline Miranda
The wait time is ridiculous. When you check in you are asked if you would like a text when its your turn. I signed up for it. I got a text saying it was my turn when I go in they ask for my paperwork. Then I find out I’m not actually next they just needed my paper work and now I have to wait longer. Do not plan to come here if you are on a time crunch!
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July 2022 by The Neo O’ Nairos
very courteous and professional services. This lab has very easy appointment and will perform early if you came in early. painless quick and easy. I always do my tests here.
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July 2022 by STEPHANIE BROOKS
I scheduled an appointment via online. I walked in and checked in on the kiosk. My name was called, "are you fasting?" Yes or No. Provide Insurance card and Lab Order. I sit back down. I am called back. I sit down. Provide name and DOB. Jose preps my arm, I look away and next thing I know I am confirming the name and DOB on my blood tube. The fastest and painless blood drawn I have ever experienced in my life. Thank you kindly Jose.
