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December 2025 by Lovely Paws
This review is about the company, not the employees. The employees who helped me were lovely.
Arrived at 7:30am on the dot walk-in, waited for a full hour (expected) but there is no human being in the waiting room (unexpected) Receptionist is clearly needed because people can't seem to act right without supervision. Taking phone calls on speakerphone loudly, watching videos without headphones, bothering other patients, the works. Spend money on employing more human beings instead of investing in some silly kiosk that's going to get knocked over eventually. Patients should feel safe in a medical office, not wonder if they need to walk out because someone else can't behave. STOP TRYING TO SAVE MONEY AT THE COST OF YOUR PATIENTS, YOUR ACTUAL CUSTOMERS.
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December 2025 by Joann Gartman
Phone is lost cause— 15 min wait! Terrible!Web site request don - you start with todays date 2025 I would roll back all the way to 1940’d— how ridiculous. WHERE is the staff!!! No receptionist-
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November 2025 by Nicole Petrone
Slowest service imaginable. Be prepared to
wait if you are a walk im
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November 2025 by George Arvanitis
This Sonora Quest location is a disappointment. You walk in to find no receptionist, just a self-check-in screen — confusing for many, especially older patients. It’s clear they’ve cut costs at the expense of patient care. My last two test results never reached my doctor, causing weeks of delay and extra hassle. If your health depends on timely results, avoid this lab.
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October 2025 by Lola B
I’d give them five stars for how nice they were, but… Four of my tests were mishandled. Three came back “Cancelled. Test not performed. Specimen was not protected from light,” and the other “Cancelled. Incorrect specimen received.” Now I have to go back to my doctor, get the tests re-ordered, go get my blood drawn again, and hope that the tests will be handled correctly this time. They were nice though.
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October 2025 by Amanda Rendon
Bring back the Receptionist- ridiculous to walk into a room with no one here. There are people who come in and may need help. Customer service!!!
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September 2025 by Janet Mayer
The Phlebotomist are good and quick but way the facility is run absolutely sucks. They have no desk, no one to talk to, no one to answer the phone if you have a question. You have to make an appointment at least two weeks in advance. Takes so much longer then it used to be a year ago - I could come and go in 30 minutes without an appointment. 2 hour wait today.
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August 2025 by Shannon Thomas
No waiting
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November 2024 by Red
A lil wait but was comfortable! Great air conditioning, water is provided. Chairs are nice. When I was seen, the lady was super sweet, and GREAT at her job.
When I was stuck with the needle, it did not hurt. Super painless. I’m happy I chose to go here.
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September 2024 by Jay Jameson
Showed up this morning with my lab order in hand and signed in. After waiting 25 mins with 7 people in the lobby checked in before me, only 1 person had been called back during that 25 mins. No one was even at the front desk to take my lab order or answer any questions. With the 7 people still ahead of me, I had to leave. I left work for this, and now I will have to find another site and take time from work again to get my labs completed. What a waste of my time. I will not come to this site again.
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September 2024 by Terri P
Sonora Quest lab at 27th Ave and the 101 is HORRIFIC!! Do not use! We always use another location and NEVER a problem
But they didn’t have an appt
NO ONE AT FEOMT DESK. YOU HAVE TO STAND AT THE DESK AND WAIT TO SEE AN EMPOYEE WALK BY AND GET THEIR ATTENTION. My husband needed labs prior to a procedure. Had doctor send the orders electronically, called them to confirm they received which they confirmed they did. Went to appt. They said they did NOT have the orders. They refused to contact Dr to get them. I had to contact doctors office who put orders in their portal. I asked employee if I could email to her. She provided email address. After emailing we waited 30
minutes and then got this employees attention AGAIN. she said “I’m waiting for fax from doctor to come through”. I said REMEMBER YOU GAVE ME YOUR EMAIL”. Blank stare and “ok let me check”. We were called back AGAIN and waited while she fumbled thru entering the information and asking me to look up doctors name and address. When she finally started drawing my husbands blood she didn’t even hit the VERY accessible vein in his forearm. There is never a problem when he has labs. Then she said “you have a jumpy vein, I need to get some help”. The lead came in and drew blood with no issue EXCEPT my husband has a HUGE bruise now.
These issues were not just with us. Almost everyone in the waiting room that day had issues and several other people stormed out without getting their procedures.
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August 2024 by Linda Abdo
They have no front desk receptionist. So you get to wait an hour or more, to be called back. Then to only find out your blood work wasn't sent over by the doctor. So now you get to sit and wait for the fax to come through and be called back again. We weren't the only ones either. Another couple had the same thing happen. BRING BACK THE FRONT DESK!!!
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August 2024 by Timothy Jarman
I’ve been going to the Deer Valley office for years it’s par for the course when you have a blood disease. This last time was unfortunate. I was a walk in as always. There were no staff at the desk. Other folks were getting called back, I assumed they had appts. I waited 30 minutes. I then left . I’ll be going to the phlebotomist at my PCP from now on
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August 2024 by Joe Robinson
Great staff and wait time is not to bad.
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July 2024 by Debra Parrish
The worst place I've been. No one at the front desk. I waited an hour and half to give a sample. I finally got to talk to a woman who was extremely rude
