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November 2023 by Richard Zuniga
Rooms are really nice, kitchenette. Big couch, big bed. Free breakfast. Monday thru weds free snack/dinner type meal. Really nice gym. Free laundry service. The only problem is the location, is in a less then clean area, nothing that staybridge can control but don’t expect to be walking around with the family in this area.
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October 2023 by Joi
we are the people that they for some trivial reason kicked out through the police on 8/29. all we were doing was minding our own business. but they gave us a handful of accusations to kick us out. firstly i (the kid that would be in the lobby late) was accused of showering in one of the bathrooms. firstly, there aren't even any showers in those bathrooms. secondly, i have a shower in my room. so why on earth would i choose to shower in there??!!? ?? and lastly, it's none of their business on what i do behind the privacy of a locked bathroom door.they were stingy with the linen. accusing us of "sTeAlInG" it. i remember leaving linen outside our door daily. so that was an unjust accisation. the manger leah, she was a VERY NASTY INDIVIDUAL. she didn't acknowledge her guests, cold with my concerns and was banging on the bathroom door while I was in there. it would've been professional if they'd confirm the facts before making such outrageous accusations. the food options were repetitive.the area was a monstrosity to be in. very atrocious area.lights were blowing out everywhere, hardly ever any wipes in the gym, broken water machine in there also, filthy elevators and the toilets wouldn't flush. not an ideal place tbh.but Daniel tho. he was my guy. he stood out from the rest in a positive way (thank u Daniel) housekeeping sucked. they were supposed to clean our room every Monday but for some reason chose not to. they were rude too. but then they all complain about how we were "sTeAlInG" their stuff. sounds about right.the things we didn't like:- the food- the hot tub- the dirty floors- their exaggerative "policies"- the area- the disgusting chairs outsidepeople who've mistreated us:- leah- eboni- Rafael- Steviestay here at your own risk.
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September 2023 by Enriqueta Salinas
My husband is a kidney patient at Banner Kidney Institute and this hotel is where they provide our lodging accomodations... We absolutely LOVE it! The hospitality we receive from the staff is amazing! Not to mention the rooms... Which are always clean and sanitized, which is extremely important to my husband's healthRooms: Beautiful and cleanSafety: Never need to worry about the other guests when my husband takes a walk around the premisesFood & drinks: The breakfast is always hot and freshly made
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August 2023 by Wander24884508472
hi, we are the people that they've kicked out through the police on 8/29. all we were doing was minding our own business. but they gave us a handful of accusations to kick us out. firstly i (the kid that would be in the lobby late) was accused of showering in one of the bathrooms. firstly, there aren't even any showers in those bathrooms. secondly, i have a shower in my room. so why on earth would i choose to shower in there??!!? ??? and lastly, it's none of their business on what i do behind the privacy of a locked bathroom door. they were stingy with the linen. accusing us of "sTeAlInG" it. i remember leaving linen outside our door daily. so that was an unjust accisation. the manger leah, she was a VERY NASTY INDIVIDUAL. she didn't acknowledge her guests, cold with my concerns and was banging on the bathroom door while I was in there. it would've been professional if they'd confirm the facts before making such outrageous accusations. the food options were repetitive. getting boring and kinda nasty. the area was a monstrosity to be in. very atrocious area. lights were blowing out, hardly ever any wipes in the gym, broken water machine in the gym, filthy elevators and the toilets wouldn't flush. not an ideal place tbh. but Daniel tho. he was my guy. he stood out from the rest in a positive way (thank u Daniel) housekeeping sucked. they were supposed to clean our room every Monday but for some reason chose not to. they were rude too. but then they all complain about how we were "sTeAlInG" their stuff. sounds about right. tbh I'm glad they've kicked us out. they indirectly did us a favor the things we didn't like: - the food - the hot tub - the dirty floors - their exaggerative "policies" - the area - the disgusting chairs outside people who've mistreated us: - leah - eboni - Rafael - Stevie before it's too late, I'd surely suggest staying elsewhere. and don't risk your well-being dealing with such people. I'm literally tryna save u. but stay here at your own risk - room 403 (last name on the room was Young)
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August 2023 by christopher bricker
Great stay. Checked in with my daughter prior to her going to college. Asked for a exta hour check out, they gave me 3 extra..I Think the managers name was Ebony? Maybe... she was polite, helpful and kind. I hope she reads this. Thank you.. O yea the room was AMAZING......
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August 2023 by Edwin Park
I stayed with my family the week of July 4th. I have been to many different IHG properties. This was my first stay at a Staybridge. I was pleasantly surprised how nice it was. It had a very useable kitchen. It was clean. The front desk person was very helpful.Breakfast was better than average though repetitive after a couple of days. I would rate breakfast as better than most Holiday Inn Express I have stayed at.There were numerous washer and dryers and it was complementary to guest (e.g. no need to find quarters).The reception was better than I expected. They even had hotdogs and hamburgers on July 4th.
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August 2023 by lisajocapecod
This isn't a fancy hotel -- and it is NOT "the Biltmore" despite the name. The location is meh. But honestly I don't think I've ever had better value, and the service was at Disney Deluxe standards. Just a few amazing things: Three of us stayed in a comfortable two-bedroom suite at the medical rate, which was under $200 during the summer. That included full breakfasts and "snacks" on Mon-Wed for all of us. Food is exactly what you'd expect, but plenty of it and hot and fresh. Every single staff member was delightful and helpful. Tony in the kitchen, when I asked for a tray, raced into the kitchen and cut off the bottom of a box so I could carry breakfast up to my daughter who was here for medical reasons. Front desk staff allowed us to "rent" a wheelchair for free for the duration of our stay. I saw several staff going out of their way to help and be supportive of families staying with sick children (to visit Children's Hospital nearby). Pool is well kept, and towels are provided. Bottom line: a great option for value and service, and especially if you're looking for a family stay in a location near medical services. I saw mention of noise, but I heard almost nothing!
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July 2023 by Gail Caros
Stayed here whilenhubby had surgery. Super close to Abrazo. Clean, convenient, having room with kitchen and small living room was so nice. Coffee all day long.Didn't use pool or gym but they had one.Water refill station and ice for my water bottle.Certain evenings they offer a meal.
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July 2023 by wscooby77
This hotel is conveniently located near the airport and offers free parking. Also located near shopping areas and restaurants. The hotel also provides a good breakfast. The rooms are quite spacious and very clean. The staff at the hotel is quite friendly. Overall good hotel I did not like the fact that they will charge you to get a one-hour late check-out even though the hotel is not fully booked. The previous day, I asked the staff at the reception about a late check-out, and they said that it is a possibility as the hotel is not fully booked and i would need to request it in the morning of the check-out. In the morning, when I went to request one, the staff at the reception said that they will charge me $25 for a one-hour late check-out.
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June 2023 by Tejaswini Gorati
The rooms are comfortable and the bedding is soft.However, the front desk people are so rude and when we asked for sending clean towels she told “we don’t touch your dirty towels, you have to bring it so we can give you new”.I was surprised, plus my friend who came with me had a baby and the room needed room service because of all the diaper changes and so forth. However, when we asked for room service they said that they only do room service once every seven days.Another con, is the location. The hotel vicinity looked like a ghetto and gave a dark vibe. I’d suggest people go for some other location like Scottsdale instead of this.I don’t think I will come back again to this one.
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June 2023 by David Gutierrez
Miscommunication date of checkout….Our 2 day old daughter was transported June 19th to Phoenix Children’s Hospital for cardiac concerns. Being first time parents & having to travel and feeling overwhelmed entirety, checking into a hotel was the least of our concerns.Long story short-We checked in on June 19 at midnight, The clerk-Daniel had amazing customer service. He was empathetic towards our situation. Gave us a great rate for one night, however rather than just approving a day stay,meaning we would need to check out by June 19th at 11am, which was less than 24hours. He was generous enough to extend our stay to allow us to check out on June 20th to give us a full 24hrs. Unfortunately, there was no communication on his end. We got an unexpected call from the Hotel, while in midst of things at the hospital in the morning, from the Clerk taking the morning shift, demanding us to pack and leave or they would take our belongings out. It’s upsetting knowing this was not our fault and given the delicate situation we are currently in. We felt that there would be more of an understanding.We feel extremely stressed out as we have not been able to figure out whether we will be able to stay at Ronald McDonalds House.. Especially given that our stay will be longer than a month. We are left without a place to stay at least for one more night to allow us to figure out what we need to do.If it’s any help from our experience make sure to get a signed agreement or something that verifies your stay as promised.We giving a 1 star to Staybridge hotel for being a supporter & donor to Phx Childrens Hospital yet lacking in communication & empathy.
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June 2023 by Beth Ann Nowlan
The beds were comfortable, and the breakfast had a lot of great options. They did a little salad bar the night we got there. Skip the pizza! It was basic and honestly just lettuce and like taco fixings. No meat, no chips, so I was a little disappointed. I did take some fruit and yogurt back to the room. The pool and hot tub are small. I wished they had a time for adults only. I just wanted to relax and kick back, but from 7 to about 9 pm, there were about 10 kids in the pool and 3 in the hot tub. Just not for me. Adults appreciate quiet time. We did have a suite, so we just hung out. There isn't a bar at this location, so if you like an evening cocktail, you'll need to BYOB. Just don't expect that you'll be relaxing by the pool.Rooms: Rooms were clean (tho, I always clean the bathroom floor with a washcloth. It was a little on the gray side.) The besd were so comfy. I believe a Beautyrest mattress. We didn't request room service. (Just by hanging the No housekeeping required tag on the door.)Nearby activities: It was close to Pizza Bianco, Chase Field and if you need some odds and ends for your trip, a shopping center next door. (But drive there, the street behind the hotel had a lot of litter and a few transients that could make your walk unpleasant) the zoo, botanical garden and hole in the rock are also close!Safety: We felt safe in the hotel, and the parking lot seemed safe, but behind the hotel itself it was dirty. Trash in the street and on the side walks. It was cleaned up at some point during the day, but every morning, it looked like there was a party in every car. But dont let that deter you. The hotel was safe, clean, and comfortable.
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April 2023 by Emily Feldkamp
I come to Phoenix often for work and have stayed at several hotels in the area. This is one I would consider staying at again. The lobby has a very strong smell of cleaning solution to it but at least that means they clean? The front desk employees were helpful and friendly. The room was comfortable and good sized. It is a bit loud from the nearby highway all through the night, I was woken up a few times. Also, the location is super odd for how you have to turn into the parking lot and google maps does NOT do a good job directing you there!! It is located right by a running trail that I took advantage of, not the best trail but it worked for a morning run. I did not have the breakfast but it looked like they had a pretty impressive spread for a free hotel breakfast.
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January 2023 by U2271UWbenf
Our experience at this hotel has always been good. We are usually there twice a year for a small conference held in the hotel and they serve us well. The kingsize suites are large and well appointed. So far we have always found the place to be very clean and the staff friendly and accommodating. Probably our only complaint was the lack of airport shuttle this time around. We understood it was simply from lack of staff which is unfortunate. Hopefully they are able to run the shuttle in the future as this was one reason for choosing this hotel in the first place.
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August 2022 by scottsG3994ZY
I stayed in this hotel for 28 nights in a row. The hotel and the rooms are alright. The breakfast starts at 6:30, which surprised me. I was only able to have the hotel’s breakfast on the day I checked out. It was a normal hotel breakfast with nothing extraordinary. Both rooms I stayed in had decent furnishings and comfortable beds. The first room had little in the way of housewares for the dinette but the second was flush with dishes, and also included a dish towel and dish rag. I moved rooms because my first room wasn’t on the top floor and the people above me were ‘heavy walkers’ that were apparently on a different work shift than I was as they were walking heavy all night long. Also, I had a neighbor on the third floor blasting their TV all night, I presume in their attempt to drown out all other noise. I had to contact the front desk about that person as I tried knocking on their door twice but did not get an answer. My experience is that the hotel has nothing in the way of deadening noise from another room above or to the side. The hotel has a quiet time policy from 10pm to 6am but it seems a lot of the residents don't care about that policy. I moved up to the top floor shortly after dealing with these loud residents. The smoke detector in both rooms had a flashing light that was obnoxiously bright in the middle of the night in a darkened room. The area around this hotel leaves a lot to be desired. The traffic noise is awful. I never heard traffic from the highway right next to the hotel but the street between the hotel and apartment complex next door was routinely loud at all hours of the night, often times with people who were proud of their loud exhausts racing down the street. Additionally, because there is a hospital near the hotel with a helicopter pad, there were times when a helicopter would fly right over the hotel, sometimes during the night. Because of the length of my stay, the hotel set me up for once-a-week room cleaning. Except that my room was missed near the end of my stay, so I went 9 days without having my room cleaned. The front desk remunerated me by adding more points to my rewards account. It seems a bunch of room were setup for weekly cleaning. The problem with this is that people generate trash daily, and, it seems, in seven days, they generate more trash than these rooms could hold. This resulted in residents leaving bags of trash outside their doors or leaving the trash bins nears the elevators overflowing daily. So if you’re a hard sleeper, able to sleep through a lot of outdoor noise with a bright flashing light in your room, and don’t mind residents that are loud and trash in the hallways or near the elevators, then stay here. Otherwise, take an extra 10 minutes and stay somewhere else.
