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September 2023 by Cassandra M.
This place was horrible. We used the unit for about 8 months, when I went to get my stuff out, it was covered in a thick layer of dust, bugs, spider webs, and water marks from rain. There was never anyone in the office when we went to try to pay them and they never answered the phone when we were transferred to them by the phone reps in corporate. They also refused to let us pay by card, they made us pay cash always. We had to use one of their locks, could not bring our own, and theirs are overpriced. The area is rough as well and more than once there were drug addicts just walking through the facility. Did not feel safe pregnant and by myself. I was floored when we would go the hours they were supposed to be open and they would turn us away because, "they're closing early" multiple times. Never will use again.
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June 2023 by sean delacruz
My girlfriend and I purchased an auction unit at this facility we were coming from the other side of town and cutting it very close to closing time but the manager on duty Virginia was AMAZING! Virginia has absolutely top notch customer service skills which unfortunately you don’t see enough of lately not to mention She waited a few extra minutes for us and was incredibly helpful , had a great attitude and made a potentially upsetting situation a fantastic experience. We truly appreciated it and would definitely recommend this site to anyone . Thank you!
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May 2023 by castenseth
Do not use them. Not reliable! Office closed in the middle of the day, was unable to unload. Ended up getting a unit a few miles away with a different company. So far no one has gotten back to me to cancel my contract. I have left many messages. :(
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April 2023 by MARK MANLEY
Pam the manager at Bell Rd is awesome, not only is she very friendly and easy to talk with but she is very knowledgeable about storage questions or needs... She is constantly making sure the property is clean and seeing if anyone needs anything, always with a big smile... THUMBS UP TO PAMELA!!!
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April 2023 by Tyler Quigley
Was worried at first because of the location but haven't had any problems since I started storing things here over a year ago, Pam keeps the place clean and is always very pleasant and helpful.
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February 2023 by Tommy Carder
I live right down the street and Pam has changed the whole entire place around. She has cleaned it up and everyone in this neighborhood appreciates her efforts. You can tell she cares about the customers and definently cares about making the rental unit experience as something one can look forward to. Pam is awesome good hire.
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January 2023 by Kortney A.
Pam is seriously so sweet. She has the best work ethic. Amazing customer service. So sweet. She's so efficient and I adore her!! My family and I truly appreciate how amazing she is!! We moved out here from Cali and she has just been so hopeful!
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January 2023 by Daryl Aiken
the lady that waited on me was very polite and pleasant. Showed me all the available unit and i picked out the one i wanted. No pressure or trying to sell me the largest unit like some storage centers tried to do. would recommend this place to my friends and relatives.
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January 2023 by Terri M.
i have had issues with this storage facility in the past so I felt I should write this review to point out the new manager they have hired. Her name is Pam and I want to commend her she has cleaned the place up significantly! I used to dread going down to even make a payment but I honestly can say she has made all the difference in this facility no more unsavory people hanging out, no more trash and debris everywhere, and it seems the employees are alot more eager to help and take care of you when you go there! Pam always says hi and makes a point to make conversation with anyone who drives up into the lot I can only assume it would deter anyone who might be doing something they shouldn't pretty smart Pam! Thanks Pam you have single handedly made the place safer, cleaner, and more pleasant to be at!! I will keep my business here because of the improvements she has done she's awesome! Terri & Mike
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November 2022 by Jonas-Kahn Garanzuay
Found the spaces between the containers difficult to drive a U-Haul truck into and out of if a car or a truck is using a space it prevents anybody else from using the entire Isle of lockers
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June 2022 by kathryn shea
Came in to check on a bigger unit than what I’m in, Wendy was super helpful showed me different locations available (which I totally appreciated), and got me into a bigger unit same day, and super easy.
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March 2022 by Diana Baggott
Convenient storage area right off Bell near 32nd St. Staff is helpful open 7 days. Reasonably priced.
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December 2021 by Rebecca Rodriguez
We needed a place fast because my daughter had to move out of her apartment, we chose this one on Bell and 31st St because it next to my apartment, where she's living. In the first couple months her unit got broken in to and some very personal stuff got stolen from it, there was no kind of compensation whatsoever they just carelessly threw her stuff in a new storage unit and continued to charge for rent. She went there to clean it up and rearrange it and have some space for herself for when she needed a moment and she fell asleep in there ONE time because she was exhausted and depressed, and now they've told her she has 24 hours to get her stuff out then after that they'll be cutting the lock and throwing it all out.
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December 2021 by Noah Lathrop
The construction around here has made access tricky, although that's not storquest's fault. Decent prices and decent hours. I do wish they'd stop increasing the cost every 6 months, its not like their costs suddenly become greater
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October 2021 by Jacqueline Bale Rice
I've been with the storage for 3 years and right now I'm working with a girl named Tammy and she's been awesome and a great help thank you and God bless
