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October 2023 by Tyler Straub
I have had multiple experiences with this place, my wife goes here often and gets great work but everytime I come in for some reason it's always negative for me. The person that helped me named Paul kept treating me like I was an idiot, cutting me off/speaking over me, treating me like someone who was going to freak out on him, assuming my situation, generally unhelpful. I'd like to think that it's because they have to deal with alot of angry ppl in phx or maybe just a bad day but when I asked questions about the procedures performed on my vehicle he became very defensive and made me just worry more about what they had done to my car.Service: Auto engine diagnostic
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October 2023 by Chris O.
Went for an oil change. Once done, I get in to my car and there was no floor mat cover. Most places use the disposable ones to protect your car from dirt and oil on employees shoes. My seat smelled like a dirty locker room. The next day I try to clean window with windshield wipers and the fluid was completely gone - no mention of that in service receipt and of course wasn't filled up. Who knows what else I'll find. The usual Sun Devil Auto I go to is great. I was in a bind and had to go to this location, which I do not recommend.
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September 2023 by Kenneth Wilson
I called in for an appointment. The replacement parts were there when I dropped off my vehicle. This saved time. The technician did a full review of my vehicle in addition to the work done. Technician technician took time to explain the work and address my concerns. I am completely satisfied with the cost and service I received.Services: General repairs & maintenance
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September 2023 by David Weitzner
Amazing service and genuine honestly from an auto shop? Believe it, these guys prove it every day! I will be coming back, thank you for your great work!
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September 2023 by Dusty Drake
The folks here have been absolutely wonderful at helping me keep my vehicle in top shape. I have had a lot of issues with getting service done in a timely manner with other places. No here though. They are on top of it!
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September 2023 by Tyshell Washington-Ratcliff
Took my car for an oil change on 8/16/23 about 2 weeks later, my oil, battery and check engine light is on. Ive gotten oil changes and diagnostics done with them before, no problem. Driving home from a friend's house, my car cuts off as soon as I exit the freeway. Put oil in it, came running right back out. Now I understand my car is 15 years old, but for the life of me I'm trying to figure out how the issue was "the engine broke" and they can't figure out how or why. Fortunately for me, they agreed to fix it for free since they were the last to do any work on it.
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September 2023 by Mari Pietri
I took my car for oil change for the second time and I'm really happy with the service received. They are very efficient and friendly. Got a great deal and only had to wait for less than an hour. Definitely recommend this place!
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August 2023 by Maria A.
I took in my Escalade a total of 3 visits. I had let Val know that I had oil leaking and needed my A/C checked and my transmission. They had fixed my A/C and he said that my transmission was fine and they changed out some parts that were worn, which is fine, and they said that they couldn't see any oil leaking. I was charged $1500. I took it home and it continued to leak. I called Val to let him know and he had me take it back and they found that my oil pan needed to be sealed and they replaced the gasket and oil filter. They had done an oil change, keeping in mind that they didn't see any oil leaking. I was charged another $500. I picked up my vehicle and drove it for 3 days. On the 3rd day, I checked to see if my vehicle was leaking and it was leaking very little. So, I reported to Val and he said that I may take it back. I asked if I would be charged and he said that he had to check it out first. Well, on the 4th day, my vehicle had leaked half the oil that they had added. I called and reported it once again, which at this time, I was very upset because after paying a total of $1800 this was happening but much worse. I once again asked Val about being charged and he rudely said that I kept asking and he had to check it out before deciding to charge me. When I was in the store, I witnessed Val being rude to another customer and scolded the customer because he didn't let Val know some info before hand. I felt embarrassed and that shouldn't have been said out loud. I finally received my vehicle after having another oil filter replaced. This filter was placed during the 2nd visit. I asked Val if the cause of the oil leak was due to not properly securing the parts and he said that no it wasn't. My husband, who is an aviation mechanic, said that he saw oil around the filter the night before half of the oil leaked. I wasn't charged. I will never go back and I won't recommend this store or company to anyone. I thought that they knew how to work on vehicles. This store location is in Litchfield, AZ.
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August 2023 by Kelsey Ropte
Incredible service. When calling around other shops were suggesting multiple days to get my car in. Jonathan was incredible to work with and in 6 hours had my car diagnosed and fixed… on a Saturday! Can’t recommend them enough.
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August 2023 by Michelle Zamudio
I do my regular services here such as oil changes and they are always so helpful and kind! A big win, especially as a women it’s hard to find shops who don’t belittle you for not knowing something, have little to no patience or try to take advantage. I feel that I finally found a place I can trust!Service: Oil change
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July 2023 by Keith Hay
Competent service technicians, fair prices, great service... what's not to like?I've used Sun Devil Auto off and on over the years when I'm in Phoenix and have never been disappointed. I stopped in to ask about my brakes a few months ago and they told me one of the brake wear indicators were out of adjustment and that my brakes still had life left in them. I was ready to pay for new brakes, but they adjusted the noisy indicator, checked the rest of them and sent me on my way without charging me.I usually change my own oil, but I brought it in to them a couple of weeks ago to do it for me and check the car over. They couldn't find anything to bother mentioning other than my rear brakes were about ready to need to be changed.They quoted me a price for the brakes, applied a digital coupon to my oil change bill saving me some money and sent me on my way. No oil drips, the oil level is full and there were no problems.I'll definitely be back for the brakes and any other problems to be addressed or maintenance I may need in the future.Thank you Sun Devil!Services: Vehicle Inspection
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June 2023 by Ashley Naff
I cannot recommend Sun Devil Auto on Bethany Home enough. I brought my car here after moving to Phoenix with a broken AC (do not recommend). They fixed it same day (they literally had my car for less than 6 hours), and for way cheaper than I was quoted elsewhere. I feel like they were super transparent and upfront with me about the work that needed to be done and the cost. The icing on the cake: later that day, my mom was concerned about the tire pressure light which was on in her car. We were able to bring her car in for a quick check, which was ultimately free and gave her priceless leave of mind. Will definitely be back for all my car’s needs!
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June 2023 by Natalya Gillcrist
My drivers side interior door handle wouldn’t open and I made an appointment for right after work. I work night shift so I went in expecting a long service - they fixed it in under 30 minutes! They said they knew I was tired and got it done quickly. The service here is fantastic and I can’t say enough how much I appreciate that! The cost was also MUCH less than dealership or other quotes. Thank you Paul and the mechanics at Sun Devil Auto!
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June 2023 by Shannon Black
I took my car here twice. Once for an A/C check and once for an oil change. They told me that it would cost thousands of dollars to fix my AC and that my car had a power steering leak. I took my car to a different shop to get another opinion and they quoted me $300 to get my AC fixed. They also said that the power steering leak doesn't exist. If you are a young woman stay away from this place! They are not trustworthy!
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June 2023 by Natalya G.
I have had my vehicle service done here several times and I can't say enough how much I appreciate them! They are honest, efficient and fair pricing! They fixed my car door handle in less than 30 minutes because they knew I was tired from working night shift. I recommend them for any service!
