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October 2023 by Nathan Rojas
Title: Disappointing ExperienceI recently visited Superstar Car Wash on 99th and McDowell and was left thoroughly disappointed. While the quality of their car wash service was good, my overall experience was marred by a significant issue.After the wash, I noticed that my dash trim was broken, something that was not the case when I arrived. When I brought this to the attention of the manager, Jimmy, he was dismissive and claimed their workers were not responsible. However, I've been the sole owner of my car since 2015 and had no reason to damage my own dash.What bothered me the most was the lack of accountability and customer service. I paid about $180 for their services, and now I'm left with a broken dash that I have to fix on my own. This experience left me frustrated and dissatisfied with Superstar Car Wash.I expected better customer service and responsibility from a business of their reputation. I hope others will take this into consideration when choosing a car wash service.-
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October 2023 by Rochelle Flowers
Edwardo and the assistant manager Gabriel are truly a pleasure to be around. They are always so welcoming and friendly, my car service is always tailored to my specific needs. It’s like visiting family each time I come, 3 years of absolute wonderful service.
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October 2023 by Antonio Carrillo Estrada
Eduardo - is super friendly, professional, and very helpful. I love this location as it’s my Home location to all the other ST carwashes.They always take care of me and leave my car looking SUV look beautiful and fresh
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October 2023 by FocusonJESUS
I just got my car washed here, and Eduardo at the cashiers desk was amazingly helpful and kind. He made me feel like a person and not just a customer. A fellow human being. Immediately upon entry to pay I was greeted by him in sincerity, and the entire interaction was great. I haven’t been here in 3 months but today was a reason to continue coming back. Thanks Eduardo. Keep being you and keep pouring out the love of Christ to everyone.
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October 2023 by judi shelkin
Eduardo was fantastic. He made sure that the workers were doing a good job on the car and made me feel very welcomed.I ordered a detailed car wash because the car belonged to my daughter and she let me use it and I wanted to return the car to her in perfect shape.Excellent detailed work.
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October 2023 by Charity Brown
This car wash is the jam. They have an awesome fish tank. They do a great job in less than 45 minutes. Shine your wheels, condition. Your seats , tire shine , vacuuming the whole five-star experience. Definitely recommend it.
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October 2023 by Simon Ramos
I realized I was getting reoccurring charges on my credit card. I came in person and Eduardo took cared of me. He understood the situation, addressed it with with supervisor, and was sympathetic of the matter. Not too many places will address a customer concern right on the spot to make them whole. Eduardo, I hope you stay here because you'll be the reason I keep coming back. Oh by the way, the car washes are superb! Thanks again.
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September 2023 by Marco A.
Super Star Car Wash? More Like a Super 'Scar' on My Wallet and Patience! Alright guys, need to lay out the dirty details about my ordeal at Super Star Car Wash--it was a complete letdown! The crew seemed decent and appeared professional, but their attention to detail was nowhere to be found! They managed to get the outside of my car looking alright, but the inside was a whole other story!Dished out my hard-earned cash expecting a pristine ride, but the inside was left in the shadows, like a forgotten stepchild. I was the only customer there when I got there, and they still managed to overlook the interior! This place seriously needs to sharpen their skills and get their priorities straight because this service was all shine and no substance!I've navigated through the sea of bad reviews, and now I'm anchored in regret. Save your bucks, get down and dirty with your own ride or drive to another spot, 'cause Super Star Car Wash is just burning holes in pockets! This place is a repeat offender of poor service, keep your distance, wouldn't recommend, 0/10.
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September 2023 by Nick W.
Great customer service by Serenity. Good experience overall. Pretty decent wash. Free vacuums available
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August 2023 by Cassie Schlief
ZERO STARS! GOOD LUCK TRYNG TO CANCEL!Hands down the worst service imaginable. My first account was lost and it turned out that my plate number was added to another account, hence I was never able to use that account. They acted like I was somehow at fault for how they used my information improperly. While I shouldn't have, I opened a second account since this is the closest wash to my home. The scanners would not read my plate and I was stuck in line so long I had to call inside to ask someone to come out. At this point all lines were full of cars, but I was in the furthest lane. 10 cars were let in ahead of me and STILL no one came to help. I had to get out of my car to find help and was just told to wait. As I waited the attendant was heading back inside. I left with no wash. So now I've had 2 memberships and exactly 2 washes. I'm canceling this membership and never going back. The absolute heinous service is not at all worth it. And heads up, you CAN NOT CANCEL YOU ACCOUNT THERE!!! You have to email and wait for someone to message you back.
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August 2023 by Nydia F.
I loved Superstar but since they changed their prices and they way they run it now I don't like it. I feel like the employees doesn't care much about your car or your experience. I got the basic wash and I had to drive it through the tunnel they use to do it for you. And now you take it to the line and they start cleaning it and vacuuming it. Once I went inside and paid the cashier was nice but once my car was ready I check it and they didn't vacuum it I told the guy if they don't vacuum it he said "yes" told him it didn't look like they did he asked "do you want me to tell them to do it again" he looked at me like he didn't believe me but once I showed him that their was still crumbles on my seat he just said "oh" and walked away. My windows were still dirty and my tires still had water. I just left cause just by that guy walking away when I showed him they didn't vacuum looks like they don't care for their members. And I stood outside seeing when they were cleaning not once did I saw them clean the inside very disappointed on this car wash. Hope they get better at it. Hate that I paid for something and it didn't get done. Even if it was the basic one they should still care about cleaning it right.
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August 2023 by debra king
So I took my car there for full service. When they were done with my car, it looked brand new, inside and out!! Esteban cleaned the inside of my car, and I need to tell you that he did an absolutely fantastic job!! I could not believe how great it looked. He got into every nook and cranny. Yeah, HE DID THAT!! I am very pleased with the results, very pleased!! Thank you, Estaban, for a job well done!!
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August 2023 by Rafael Mendez
Súper car wash is not a good place anymore.., they mistreat there employees in front of customers. They don’t clean your car correctly and they are taking money from you account without you even knowing. I have two vehicles. These people were charging me for three vehicles. And recently got a charger for 8.50$$ for no reason. If you tell them that the car is still dirty. They will get upset at you. This is at 75ave and lower buckeye and also 99th ave and McDowell. I’ve been a customer for years.. but the quality of work went way.. down.
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July 2023 by Roszell M.
I come here often to get my car washed and never have I had an issue that did not get solved. The customer service I receive is always top notch and they always keep me coming back. Especially my guy Vincent Balcorta who always has me laughing with his jokes. I really love coming to this car wash the works are more like family than anything!
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July 2023 by Zoe C
Came here from out of town when I was visiting family and Vincent Balcorta was super helpful when talking me through all the options and helping me figure out which one is best for my car. All of the staff were super nice and helpful and cleaned the car beautifully! 10/10 would recommend to anyone in the area.
