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September 2023 by Mark J.
INTERNET SERVICE FAILURE - This company has failed me completely. I've been using this company for over a year. At this time My new 4K OLED TV frequently runs at 480p, all blurry with frequent stoppages. Now when I call them they say they are just completing repairs and it will be up to my normal speeds within the day. I'm getting 4 to 6 Mbps. They've obviously outsold their capacity, and they obviously don't care. Right now there are no good internet services in Phoenix. So I'm stuck. Just as soon as there is one I'll end all services with this company, including my phone. I hate liars.
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August 2023 by Google user
I'm pretty sure the man who initially helped me was high, but I can't confirm. The lady who ended up helping me was very nice and tried her best
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June 2023 by Gil Pascual
It is more than just a phone store. The helped me out immediately and immensely.
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February 2023 by Susan Sullivan
Don't ever go to T Mobile at Christown mall! First of all when we walked in there were 3 sales people all sitting behind the counter in the back of the store. None of them got up up to greet us we had to go to them. We wanted to exchange the router we purchased about 2 months ago because it isn't working correctly. They response was after 14 days they couldn't do anything. They told us we had to go home and call some number. They didn't offer to check it to see if they could do something. All they did was sit on their stools. My husband has stage 4 cancer and we need the internet for medical reasons. I am sure it wouldn't have made a difference anyway. We shouldn't have had to tell them that to get quality service. They can't spell customer service any less deliver it. I did get angry and used some language as we were leaving which I shouldn't have done. For that I apologize. Why there are 3 clerks there is beyond me because they aren't doing anything! I don't know if we will keep T Mobile or not but we won't go back there ever.
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February 2023 by Xavier Xavier
They weren't trying to help at all even when I told them I wanted to upgrade devices. This is today's world lazy
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January 2023 by Larry Silversmith
Staffs are rude, unprofessional, prices are outrageous.Never will go back to T-Mobile...
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December 2022 by Jazmin Bautista Huerta
We purchase business lines, with Kayla & Oscar, they spend couple of hours explaining every little detail with us! They were detail,organize, proactive and respectful,We date their customer service as 5 starts !We have tried different stores around Glendale and Phoenix and this one it’s been the best store with the right staff. Thanks for helping us set up our lines, and helping us to use the best promotion!!Thanks !
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November 2022 by A.E. Miller
They can't even make a sale in this country, they have to call India to complete the sale. You end up waiting as long as if you were buying an automobile. I find this absolutely horrible in this country.
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November 2022 by Oly Yazzie
The store was really busy at day just to pay my monthly bill.
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October 2022 by Carla Rodgers
Make sure you guys ask for Denise she is so nice and helpful and was extremely professional and Jason was also professional and a great rep. Awesome store. Warm friendly and helpful.
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September 2022 by Betty DeWitt
Been standing here for 15 minutes and not even an acknowledgment after they sold me a faulty Apple Watch that doesn’t hold a charge less then 48 hours ago. Rudest associates I ever encountered !!!!
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September 2022 by Slim Shady
They are LGBT friendly but don't mind discriminating against you of you practice your second amendment
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August 2022 by Jeannette Johnston
Waited an hour and still didn't get service so I walked out.
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June 2022 by colleen krier
I just switched from Verizon to T-Mobile yesterday. Mario and Jason were both incredibly helpful, very polite and knowledgeable!! I went back to the store today with some questions and Mario was there and again, was most helpful! I am so glad that I chose T-Mobile and that you have such capable employees!
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May 2022 by Mark Ackles
Kayla was very knowledgeable and great customer service.
