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February 2024 by Pasha Serrac
Terrible place to get a phone.
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February 2024 by David Cuellar
Marissa did an amazing job very informative great customer service answer all questions great t mobile service I would advise to come here.
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February 2024 by Francisco Roman
Dulce was very helpful and provided a great customer service and had all answers for me.Dulce helped me with my questions and the customer service is very good.
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February 2024 by K1 4J
My family has been with Tmobile for years and always has a bad experience. This last one took the cake. Went into attempt getting a new phone. Employee would not suggest any options but instead answer only when asked specific things. Did not make us aware of extra charges and made changes to our account that was authorized under the wrong impression, then when we specified we wanted it removed, he confirmed, but didn't actually remove the changes. Wasted 2 hours as we'll be seeking service from somewhere else.
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February 2024 by Pinina Zober
Came to this T-Mobile for the first time. Usually go closer to my house. Awesome location. YAMI Was the name of my customer service rep who was awesome truly caring and extremely helpful resolution. George is the manager thank you T-Mobile for taking the time to vet your employees because the manager hired awesome people and the whole vibe is good here support this location for T-Mobile if you have that service or if you’re looking to change.
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January 2024 by Julian.E. Daniel
Te drukke plekken
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November 2023 by athar parvez
Employees are extremely not helpful, they do not know what tmobile offers are. When i went there to buy a prepaid paln of $10 they told tmobile doesn't have any such prepaid plan.I asked them if they can help me just buy the sim card and i can work with customer care over phone to get that prepaid plan on that sim but they refused to sell the sim card as well.I had to call the tmobile customer care (611) and had to made her talk to in strore employee just to buy a sim card and customer care helped me over phone to activate the $10 prepaid plan.The store employee were not just ill informed about tmobile offers but were also arrogant.
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November 2023 by Nicholas D
The only reason I didn’t give them five stars is because of the not so great location on the very noisy and chaotic Cave Creek and union intersection, people revving engines and skidding on the street, however, the Customer Service was excellent, friendly and positive, helpful at this location, I tried to go to the T-Mobile store at 245 East Bell Rd, which is closer to me, but they are very unfriendly at that store so it was very refreshing to have this experience at this store, thanks for the help and showing me that not all T-Mobile stores are run poorly, I think the managers name was berniece? Very helpful and kind, she told me over the phone that they had an iPhone 13 for me, and thankfully she held one aside for me, because when I came in, they just sold the last one! Thank you
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November 2023 by Re'al Fontaine
AVIOD AT ALL COAST!!!!!! If I could give a -100 stars, I went in there for jump on demand not only did they completely mess up my account but now I am having to use the phone I already have plus another older phone that I had on my account just in order to get into any of my apps and then I have to use a second phone to be able to make phone calls and emails when I called T-Mobile. They have no idea how they could’ve messed up my phone so bad and I still didn’t get my jump on demand, when I told them what phone I wanted the 15 promax I was told by the representative that they have it in stock but in order to give it to me, they would have to sell me at least two accessory’s. That was my breaking point. I don’t usually cuss people out but at this time I let them know where they could go and they could take the phone with them. I called T-Mobile line directly the gentleman on the line fixed the problem within minutes and is sending me a brand new iPhone 15 Pro Max in white and he’s overnighting it. The store is a complete scam. It is owned by a third-party.
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November 2023 by Darrien Smith
I have the best time I life at this location. Thanks to Brayan Marissa dolce Berenice I got everything wanted I highly recommend this location for all and to enjoy
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September 2023 by Evil Batman
I went in for some support, adding a second line to my phone, and they took care of it immediately. I was in and out within 15 min. This is the experience I have every time I go in.
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September 2023 by Saul Rojas
Omg Yami was the young lady that help me as upset as i was shw was amazing and so very helpful
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August 2023 by T. Taha
I am writing this review because of Bryan and Aylin. Two wonderful person at the store who went miles byond what's expected to make it possible for me to have a kids watch for my daughter at junior school. Aylin spent so much time to explain how the system works with all features to monitor my kids activities. As I am not currently a T-Mobile customer, Bryan studied and explained very patiently all the possibilities as how to get the bests of all services at a competitive price. Thank you so much for all the time you spent to make me feel welcomed and valued!
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August 2023 by Karen Schmidt
Dulce really hung in there, and, got me a great deal. No wait. Great team, empowering Manager.
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August 2023 by Christopher Petzel
Absolutely atrocious customer service after being a customer for close to 7 years and even surviving the merge from Sprint to T-Mobile. I've never been treated so horribly in my life. The lady at T-Mobile was incredibly rude. Refused my returned modem on the basis that it didn't have a box even though I had another T-Mobile store that told me that customers return modems all the time but forget that they have to cancel the plan too. They Let me know that I could return it at the store or at a shipping area, but first make sure to cancel my plan before doing so to make it less complicated.Whoever that was that was so rude to me should be let go. You should not have those type of people advertising T-Mobile brand as they will not help you bring in business. They will turn them away!
