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March 2023 by Juan Monge
I paid for an electronic declaration and it took more than 3 months for my taxes to arrive and in the end they arrived but on separate paper they never answer the phones and their office is not open all year round so if you want to waste time and money this is the place
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November 2022 by Zapataup 47
Filed me and my fiancés taxes back on 2/19/22.Still have not received our refund and it is now 6/1. We've been going here for a couple years now and this is the service we get. No one answers any phone calls or voicemails. IRS states De Leon never filed our e file when we paid $180 to get our taxes filed but yet they weren't ever filed? Doesn't make any sense and sounds like fraud to me. I wouldn't go here at all beware!!
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July 2022 by Martha Ibarra1965
I have been to this office 3yrs now. On 2/3/2022 I filed electronically. When asked for my bank info I pulled it up on my phone. Gave the phone to the young lady and she entered my routing number and the wire transfer number. Instead of entering my account number. I still don't have my refund and I'm waiting on a response to my email from anyone in this office in hope that they would put in the correct information. I would like to have my refund.Today is 4/1/20224/14/2022Received a email letting me know they fix the error on there end and put my bank account number in. Still no refund.5/17Update6/23Still no progress with my taxes being resubmitted nor have I been contacted by Nora.I have contacted BBB to establish a formal complaint. It's time.I haven't received a refund as of yet. Contacted IRS they never received my electronic filing. They recommend this office e to resubmit my paperwork. Sent a email on 5/16 to DeLeon Tax Service and left a message today 5/17 in hopes for this issue to be resolved.I hope no one else has had such a hard time getting there refunds.7/7 anyone can get there money back if paid with a credit card by contacting the credit card company and explaining to them that DeLeon Tax Service charged them for a service that they didn't complete. Contact the fraud department with your credit card company to be reimbursed.Thank YouMartha
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June 2022 by Ricardo Campos
They have been so helpful for the past 5-6 years that I’ve come with them for my taxes however these past 2 years have been below standard. Last year they double charged me for the electronic filing and didn’t even notify me. I only knew because I checked my bank statements at which point I went back and they were able to assist with the refund. Now it just seems like they screwed up tremendously with everyone’s filing and ran off. I filed back in February 2022 and the IRS is stating they have not received anything. I’ve called, I’ve gone in person during so called “open hours” and have been unsuccessful thus far. Y’all need to come together to help out the community that’s in need of your services before your company name gets tarnished.
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June 2022 by Meet the Zapata’s
Filed me and my fiancés taxes back on 2/19/22.Still have not received our refund and it is now 6/1. We've been going here for a couple years now and this is the service we get. No one answers any phone calls or voicemails. IRS states De Leon never filed our e file when we paid $180 to get our taxes filed but yet they weren't ever filed? Doesn't make any sense and sounds like fraud to me. I wouldn't go here at all beware!!
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June 2022 by Barud Abdi
This office is completely messedDefrauding customers as you see many people paid $ 200 for efile but they cannot get refund because they didn’t file the taxes they charged you.And office is closed , phone no answer , no email address .Best way is we have sue so that she will price for her fraud based service.
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June 2022 by Yliana Ramirez
I have a Similar situation like all the other people I haven’t received my taxes and it’s been almost 3 months and they don’t answer my calls. IRS also stated that they haven’t received any information.
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June 2022 by Gelika Villa
So I filed my taxes with this people on 3/21/22, electronic. Today is 5/25/22 And NO REFUND! I CALLED THE IRS AND THEY SAID THEY HAVE NO INFORMATION ON MY TAX RETURN! MEANING THEY HAVEN'T RECEIVED THEM!. IVE BEEN TRYING TO GET A HOLD OF THIS PEOPLE FOR THE PAST 2 MONTHS AND THEY DONT ANSWER THE PHONE'S! IVE WENT TO THE OFFICE MULTIPLE TIMES AND NO ONE IS THERE!. FOR SITUATIONS LIKE THIS THEY SHOULD REMAIN OPEN TO HELP! HOW AM I SUPPOSED TO GET THIS FIX IF THEY DON'T ANSWER THE CALLS OR EVEN REMAIN OPEN. LIKE IS THIS THE TYPE OF SERVICE THEY OFFER! IRS SAID TO CONTACT THEM BUT HOW IF I CAN'T GET A HOLD OF THEM!! IM VERY DISAPPOINTED! I'VE BEEN COMING HERE FOR THE PAST 3-4 YEARS. NOT ONLY THIS, ON MY 2020 TAXES THEY MISS SPELLED MY LAST NAME WRONG!
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June 2022 by Tracey Galaviz
Hello I been reading everyone's reviews and I have been experiencing the same situation with my 2021 tax i filed back in February so im not sure if they had a glitch in their system and weren't aware of it or they just didn't submit anything I have emailed and left them a vcml today 6/13 I paid 180 for e-file so I hope they email me back this is ridiculous I have been going to them for the past 4 years and never had any issues with them until this year
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June 2022 by Ismael Mateo
Just curious have any of you that have had a issue this year, receive their taxes yet . I’m in the same boat as everyone also. I’m not gonna bash Dora and say she didn’t file them cause I did receive my state refund just not federal yet. Only thing is that I do wish her office were open
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June 2022 by Martin
I think they are out of business. No one answers the office phone or mobile phone.
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May 2022 by edna navarro
Bad service I called irs to check my status and irs said they never submitted my taxes .but DeLeon office did charge me for supposedly doing my tax so the ripped me off and also it happened to my boyfriend same problem .so people don't go there they will only take your money and they won't answer
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May 2022 by Luis B.
They never answer, the did my taxes wrong and now they won't help me. Don't go here! If I could give no stars I would.
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April 2022 by Dishonda Harrison
I love going here have been for years. Dora is a great person very friendly and professional and she gets the job done. Thank you Dora
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February 2022 by shanna nunez
I have been working with Dora and her girls for many years the better part of 10 plus years I really think that its worth the wait to do your taxes at her office
