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February 2024 by Lacee C.
So cool! The sea life is so unique the employees are so helpful. We didn't know if are cichlids are compatible with other fish
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February 2024 by Taisha S.
I come here very frequently, as I am starting my marine animal journey. The last few times I've been there a woman name MK has literally been heaven sent. She walked around the entire store for me just to answer my 1000+ questions, and she also helped me add fish based on what I already had. People rarely take the time out of their day to help people, and you were very helpful and did not get annoyed by things I could have simply googled. I really appreciate you MK, I will definitely be a returning customer forever, because of you. Thank you guys!
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February 2024 by Christian V.
I had an awesome time at the ocean floor. I've never had the chance to go to a fish store with so much to see and learn. Super helpful, and friendly staff. They were all really busy when I had first entered the store, but once they had finished helping other customers, they approached and asked if I needed any help. Can't wait for my next visit.
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January 2024 by Marci Price
I enjoy going here for my fishes and products. If I ever have questions about adding fish.. they are very knowledgeable.. Staff is always friendly.
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January 2024 by Allen Rehorst
Pretty good store. Had a recent issue with their anubis plants (gold coin). Started a new 50G tank, bought the substrate, volcanic rock, background film, & anubis plants from Ocean Floor (after the tank was cycled). the gold coin Anubis plants started to develop anubis rot, very shortly after introducing plants to tank (less than 2 days). leaves started falling and rhizome started to turn mushy.water specs were very tight. 0 ammonia, 0 nitrites, 10 ppm nitrates, 7.4 PH. Dosed with API leaf zone (iron & potassium).Spoke to their Freshwater manager, Joe. He asked me some basic questions "was the rhizome buried, etc." Didn't get any more than a shrug and saying "We don't have a return policy, but thanks for telling me."I bought a total of 3 plants ($60 in total), all anubis just different types. The large anubis is thriving really well and even spouting more leaves, which leads me to think the rot on the others had started before introducing them to my tankI was unhappy about their response, might try a different source for plants from here on out. Overall, a good store, but my first bad experience with them.
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January 2024 by Kendal S.
So I'm fairly new to fish& aquariums- there is so much to learn and can seem overwhelming. I've come in twice before, and every time I ask for Saul! He is so welcoming, informational and knowledgeable about the different fish and supplies! And very patient with all my questions (I always have so many!! As someone new to fish I get nervous to ask people and sometimes embarrassed) Saul is very friendly , without pressure of buying and breathing down your neck ya knows he makes me feel comfortable with explaining things, and very down to earth. He helped me through the steps of setting up my new aquarium! And was able to give me information about the different aquarium setup and which one would work best for me! (And my fish) I just love someone that you can tell cares so much and is so compassionate about what they do. It's more than "just a job" and puts the fish first I really appreciate he made sure I have everything they need and explaining the use of it too and how to get the most out of that product. I i'm so in love with my new aquarium and cannot wait to continue to add to it. Thank you so much for making my experience so wonderful SAUL!!! I could spend hours in this store and really appreciate your help! --- When I was checking out, I did have some questions about the wood, bleeding out, and Mark, who I found out is a general manager came out, and actually showed me some carbon/filter products that is made specifically for ocean floor(which is so cool) . It's really nice to see a manager that's involved in present and friendly, I really enjoyed the conversation I had with him. He is a very nice guy and very Knowledgeable!!! I learned so much! This store is beautiful and the customer service was unmatched! Great, clean, professional establishment
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December 2023 by Anna Heeder
The prices here are a little high, but you’re getting much better quality than you would from a big box pet store. I have bought plants, fish, and hard scape from The Ocean Floor. The fish are all very well cared for and they have a huge variety. I have received so much good advice, and the employees are always so willing to help educate or troubleshoot. They will test your water for you if you do not have a master test kit, which is so nice. Kids really enjoy visiting as well! I got most of what is in my most recent tank from them
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December 2023 by Stephanie K
Totally awesome! If you're wondering if it's worth the drive, it is! Just be warned there's no public restrooms even for customers. Still an awesome store and a must visit for any AZ fish fanatics! .
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December 2023 by Scott B.
I think I am done with this place. Ocean Floor has always been over priced. Saturday 12/16 I was in the area and decided to stop by and get some fish. I browsed the fish area for about 30 minutes, walking by numerous employees multiple times. In all that time, NOT 1 employee greeted me or asked if I needed any help. When I went to the middle counter to ask the 2 guys a question, one gave me a very uninterested answer and just walked away, the other one just stood there and never said a thing. How dare you treat customers that way, and this isn't the first time. A few employees are nice and helpful, but most are like this guy. I ended up walking out after that and spent my money at Tropical Treasures.
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December 2023 by 1 B.
Great place I recommend this place. They have a good variety of fish and the customer service is always friendly and helpful.
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November 2023 by daniel blaszczyk
Very good store with very nice product selection compared to others.Wide range of products which I like because it gives the customer the choice.Looking forward to see more Aquael Product.
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October 2023 by Michael K.
Normally a great place, but my last visit will probably be my last for a while. The staff were so preoccupied that they constantly walked past me or purposely walked away before assisting me for reef stew or the potential livestock I was there to purchase. I left with only dry goods.
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October 2023 by Mary Smith
This has to be one of my favorite places. They have a lot of freshwater predatory fish and a large variety of saltwater fish as well.
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October 2023 by Robert Stahl
Huge fish store with tons of great product. Even if you're not currently in the market for a fish tank, it's a great place to meander. Especially because of the cool inside koi pond. They have a large array of fish with many different tanks, decorum, attachments and food. We went for a large pleco and found a great one who is doing great in our tank.
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October 2023 by Erica O.
Store was dirty. Half the fish on the bottom tanks looked dead and were in dirty tanks. Staff was rude. I'm honestly shocked bc I was so excited to see this place... fish were cool but the employees ruined the experience.
