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January 2024 by Sheilah Smiley
Very knowledgeable and had exactly what we needed.
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January 2024 by Robert Keller
Very good prices on a lot of your home improvements needs.
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December 2023 by Brad WHITMYER
Ordered black cap window, waited 3 weeks and it came in white. Unbelievable. Special order windows come in unpackaged, with vinyl being all scratched up. Dennis (manager) said I can clean them up with soft scrub. I wouldn't recommend this place if you want windows that look new.
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December 2023 by Valerie B.
The Window Depot installed my windows and our installer, Paul Yenko, did an excellent job; he was very professional; the price was very reasonable; I'm so happy that I purchased from The Window Depot. Thanks Window Depot Valerie B.
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September 2023 by Melissa Armistead
Great selection of standard products for very reasonable prices. The staff is always friendly and helpful. The installation partners can be a little flakey so that's the reason for 4 stars. We ordered all of our shaker interior doors and closet doors from here and worked with our own general contractor on installation.
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September 2023 by Crystal McGurgan
Ordered 2 Windows on 05/29; We were told it would be 2 weeks … here we are 08/10, still no windows. We called a dozen times, a handful of times we were hung up on. After speaking to 5 employees, we finally got through to the manger who said initially said the windows were on back order, and tried to blame it on Milgard. But when speaking to an employee prior had said the order was “stuck” in their system, aka never put through. Manger said to allow 1 week and he would personally call.. it’s been 2 weeks now and no call from Chad ? Chaz? the “manager” .. Before ordering the 2 windows, we also purchased 5 other windows and an Arcadia door that were in stock with no issues. We have spent $3,000, as soon as they took our money we became non existent.
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August 2023 by Crystal Nielson
Ordered 2 Windows on 05/29; We were told it would be 2 weeks … here we are 08/10, still no windows. We called a dozen times, a handful of times we were hung up on. After speaking to 5 employees, we finally got through to the manger who said initially said the windows were on back order, and tried to blame it on Milgard. But when speaking to an employee prior had said the order was “stuck” in their system, aka never put through. Manger said to allow 1 week and he would personally call.. it’s been 2 weeks now and no call from Chad ? Chaz? the “manager” .. Before ordering the 2 windows, we also purchased 5 other windows and an Arcadia door that were in stock with no issues. We have spent $3,000, as soon as they took our money we became non existent.
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June 2023 by C. P.
Both locations really need to have their EVAP coolers serviced most of the coolers are blowing hot dry air. Right now coolers should make their warehouses cold on days like today when it's 110° with 7% Humidity.Really a great place for contractor grade materials. I like the McDowell location better than the Camelback location. It seems cleaner, and more organized. I think the Camelback location has more inventory though.
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June 2023 by Aaron J
Tracy and Brandon were very helpful and took care of me. There is another employee named Martiń who has poor social skills and is argumentative but the other employees are all great.
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June 2023 by Korinne L.
I have had an awful experience with every person at this place. I do not recommend! Brandon the manager is extremely ignorant. First he told us that our windows would be there in 2 weeks. (The whole reason we ordered with him) it actually ended up taking more than that. He then messed up measurements for one of my biggest windows in my addition. Which would be no big deal if he took responsibility for his actions and fixed it. That is not the case at all. After talking to many other window experts I have realized that first - he should not be managing any store, but secondly should not be ordering windows when he can't listen, understand or write down simple measurements. My husband and I hoped we could still use it but once we got home realized that we would have to move electrical and take out pieces of our wall. Essentially costing us thousands! We spent almost $5,000 for windows with this store for our entire addition and they can't even fix their mistake. This has went all the way to corporate and even they won't do anything but give us a window "at cost" which is $580 when we spent $700 and something for the window itself. It's a special order so they will not let us return it or give our money back. DO NOT BUY FROM WINDOW DEPOT!!!! They have zero morals, treat their customers like trash, and have no common courtesy what so ever. If I could give zero stars I would.
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April 2023 by Shivani D.
Tracy was incredibly helpful with ordering a few doors for our remodel. She simplified the process for us!!
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February 2023 by Jody R.
From the minute we paid for our countertops, the customer service received was horrible. When we went to pick up countertops as we purchased at night, we were given the run around for a month. Total nightmare to pick up the product we paid for, sent to different stores, promised calls back and nothing. Horrible customer service!!! They do not even care.
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January 2023 by Curtis Douglas
Wow!! I called this place to order windows for my home like $6k worth and right away knew something was wrong, couldn’t understand person answering phone, when asked if he was a sales person he promptly mumbled we can’t take card over phone and i had not even ordered yet!! When asked if there was maybe a manager I could understand I was immediately hung up on! I would not refer my enemy to this place! God knows how someone would be treated if they messed the order up. Plenty of other window companies in the valley who know how to be professional and will gladly take my business!
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January 2023 by garry Proia
Fantastic price , products and helpful staffWonderful experience from start to finish
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November 2022 by Mimi McMillan
Our windows were to be delivered in 4-5 weeks. Other suppliers promised 7 weeks to 3 months. Service, quality, and price were beyond our expectations. Excellent company.
