Titan Alarm & Fire Inc. is a trusted provider of security services in Phoenix, Arizona, serving both commercial and residential clients across the state. The company specializes in sales, installation, service, and monitoring of fire and burglar alarm systems. They offer simple, all-in-one solutions for small businesses, including surveillance cameras, access control, and burglary alarms that can be managed from a cell phone. For larger facilities, Titan Alarm provides access control systems with up to 3,000 doors and video analytics to enhance security. The company also performs annual fire alarm tests and inspections to ensure compliance and safety. Customers praise the sales and installation team for their professionalism. However, some mention challenges with technical support, especially for cameras purchased from Titan, as troubleshooting assistance over the phone is limited and often results in costly on-site visits. Despite this, customer service representatives are noted for their helpfulness and promptness. Britney stands out for her dedication, especially during complex projects, and her willingness to work beyond normal hours to resolve issues. Terence McDermott is also recognized for his excellent communication, patience, and effective solutions. Overall, Titan Alarm & Fire Inc. is appreciated for their quick response, problem-solving skills, and commitment to customer satisfaction.
Here is a company that does exactly as requested and accepted. Installers were amazing and the system works great!Keep up the great work.
February 2023
What can I say other than the experience was GREAT and everyone stepped up to get the problem solved. I'm very glad we have them for our alarm company.They are fantastic.
September 2022
Terence has been thorough and great in dealing with my issue. I really appreciate his service
