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November 2024 by arielle caiazzo
I wonder how many reviews on here are friends and family because absolutely, there is no way customers have received outstanding service and work on their vehicles. Similar to a post below, the woman driving the tow truck raved about this shop and encouraged me to have my car brought to Titan. After an accident, in high distress, didn’t think twice and had her bring it to Titan Auto Body. As if this isn’t a nightmare already with insurance, no transportation, now let’s add in the stress of dealing with this shop. I’ve heard too many salesman “manipulation” speeches from this shop. Lie after lie- accepted it for what it was and didn’t question it because I just wanted my car back. Received the vehicle back with lights on as pictured below. Shared with me light was being ordered and so were flaps, said that I could use my car and bring back when parts were in. Returned home and inspected the body work. Huge gap on left side of hood, caved in fender on left side. Sent pictures right away. Not even 24 hours later engine overheats and I’m stranded with my toddler at the grocery store. Had my car towed to the dealership where they identified what needed to be replaced and cause of overheating -their negligence. Insurance adjuster went out for new estimate- noticed bumper was put on with zip ties (pictured below). Now my nightmare continues with titan auto body as I need them to uphold their warranty and fix their poor job. Mind you, this is a 2024 vehicle with less than 4k miles on it. There should be no zip ties or anything wrong with the vehicle since the only damage EVER on this vehicle should have already be fixed by this company. Received no documentation on what was done to the car nor their final assessment ensuring vehicle was safe to drive. Still waiting on those documents. Been without a vehicle now for two weeks due to their poor, sloppy job. Unless you desire higher stress levels, no transportation and ongoing issues with your vehicle- DO NOT BRING HERE. And if you do because you trusted a tow truck lady, document and record everything so you can submit to a lawyer later.
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November 2024 by Bradley Rein
I javelin had several vehicles repaired here. They are a family owned and operated buisness. Always 100% satisfied
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October 2024 by Beverlie Berry
This place took their time with my elderly mother, I want to particularly thank Eric, for taking the time to help her with her auto insurance app, taking and sending in the pictures on her phone.I really appreciated the help they gave her!
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September 2024 by Sally Henzel
Titan Auto Body helped me in a pinch. They were incredibly honest, kind, and professional. Thank you for giving me peace of mind during a stressful situation!
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May 2024 by Trudy Castanelli
The person that we talked to looked like he was bothered that we were there.
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February 2024 by Cailynn Stuebs
My car was in this shop for over 2 months. no one from the shop ever reached out to me about updates with my car unless I called several times. Shop was not forthcoming with information. I was towed here with the promise that the shop will help with paying part of my deductible and they did not, they lied. once I got my car back there are now several NEW issues Including my adaptive cruise control, collision brake mitigation system, and road departure mitigation system. there are also issues with my brakes now. Called insurance company and they advised I take it into a different shop to be checked out, not to go back to Titan Auto Body. turns out Titan Auto Body never did a safety check on my car and they didn't properly install the front end piece so now my car will have to be fixed again. I will have to have my car in a shop to be worked on for another two months so they can fix these new issues. Terrible service here.
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February 2024 by Cailynn S.
My car was in this shop for over 2 months. no one from the shop ever reached out to me about updates with my car unless I called several times. Shop was not forthcoming with information. I was towed here with the promise that the shop will help with paying part of my deductible and they did not, they lied. once I got my car back there are now several NEW issues Including my adaptive cruise control, collision brake mitigation system, and road departure mitigation system. there are also issues with my brakes now. Called insurance company and they advised I take it into a different shop to be checked out, not to go back to Titan Auto Body. turns out Titan Auto Body never did a safety check on my car and they didn't properly install the front end piece so now my car will have to be fixed again. I will have to have my car in a shop to be worked on for another two months so they can fix these new issues. Terrible service here.
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September 2023 by Josh S.
The only reason why I came here is because a friend who works here promised me they could help me with my deductible. I ended up having to take my car here a total of 3 times before they got the paint color right. First 2 times they told me I didn't have to leave my car overnight or mention that I should... even after I asked if I should get a rental car. The second time after painting it, they wanted to send me home with the bumper color not matching my car (see pictures)... gaslighting me that, "due to being upset, [my] senses were heightened, and [I] could not see the color correctly" lol. I ended up speaking with the owner, Brian, and tried to explain to him what was going on; within the first 2 minutes, he cut me off and told me his time was valuable. He then proceeded to be very aggressive, raised his voice at me, and blamed the mismatched paint job on me. He told me I was uniformed and that I need to leave it to the experts, yet I did, and they didn't do it correctly. He told me that the bumper was painted to "insurance spec" and accused me of extortion because I originally asked for a refund, so I can take my car somewhere else due to them not painting it correctly and telling me it matched. He even insulted my character before he finally told me that they can try one more time. They finally got it right but failed to deliver on promises about the deductible and covering my damaged exhaust tip. Looked at reviews and looks like this company was good before it was sold off to Brian (and Mary, from what I saw in another review). If you're smart, don't bother coming here and don't let them suck you in with their empty promises.
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July 2023 by Maurice Samuel
I pulled in and asked for an estimate. A very personable young lady came out and took portraits of my car and checked with the estimator before assuring me that they will email me an estimate tomorrow morning.
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June 2023 by Christina Baiza
Came to this place it was recommended that they where good and help me with large deductible and it’s been over 3 months still no car and they are not even helping me with deductible definitely don’t recommend the lady seems nice but yea go to another place will see how much longer to get my car and for it to be good
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December 2022 by Andrew Cope
Highly recommend great customer service. Amazing staff. Very thorough. I came from Gilbert and I’d do it again.
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November 2022 by Ebenezer Williams III
Thank you Titan auto body for being so friendly and helpful!
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November 2022 by Josef Zhovtis
Titan auto body was one of the best shops I’ve ever used. Johnny the owner was amazing. Took my car in, gave me a great rate and fixed my car the same as day. Highly recommend these guys.Service: Body & Trim
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August 2022 by Maria Hawk
The front desk lady is super friendly. My son had an accident back in March and they stored his car while we were dealing with the insurance. Well long story short insurance didn't cover it and we had a very large bill that had to be paid in 10days. When I spoke with this nice lady she was kind and very understanding. She explained that if I had the title,I could notarize it and bring it in and all the fees would be waived as they will fix it and donate it to a local church. Me being a God loving woman. I thought it was awesome and also to good to be true but when I went in she kept her word and told me all was forgiven. Thank you .Now they do have other businesses on site but I didn't check out their cars for sale or use their U-Haul part. But as nice as she was and the others that greeted me when I walked in, I'm sure they are ran with kindness and dignity as well.
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May 2022 by Carl Thomas
The car was an accident my brother introduced me to Titan auto body. They did a hell of a job on my truck oh it looks I could never been in accident a bunch of great guys. I ever had another accident they would be the ones to fix my vehicle
