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December 2023 by Jack S.
Purchased the shed early Dec 2023 from Peoria Store and requested an install three weeks later. Great Sales experience thanks to Kent Money. Good Installation experience as the crew they sent worked every hard to make things correct. One thing to beware of is the quality of the workmanship from the factory built. Tuff Shed builds most of the shed in their factory to be installed later on site. Buyer beware for my building, the quality was not number one. Tuff Shed will have you sign a document at the time of purchase explaining that there may be cosmetic imperfections and what to expect on the final product. It appears that this document is used as a coverall excuse for sub-standard workmanship from the factory build and substandard materials. For example, when the shed arrived on site, the install crew had been given damage and substandard Roof rafters. Some of the rafters had so many knot holes and damaged edges that even my wife could tell that they were not good for holding up a roof. She complained to the crew who to their credit, had new ones delivered right away. Another area we looked was the construction of the walls, where they had installed support studs that were cut too short, and you could see more than an inch of nail space, where the support stud was supposed to be. Once again, the install crew came through and nailed a new stud next to the short one to fix the problem. There were a number of other problems from the factory including badly damaged siding in a number of places, including the front siding upper left, the left bottom siding that not only had a jagged tear, but had a hole visible to the inside, other siding issues, including 2x4 framing cut incorrectly. All of which was covered up using trim boards or other materials. Have ever seen what happen to pressed siding where the edge is damaged and water / moisture gets into it? It swells and comes apart. Now if they had taken the time to seal or at least paint the damaged siding before covering it up I would not have a problem. In this case they just place a trim board over it and walked away. So much for a high-quality product. I must say looking at the shed from the outside, it looks very good. But it gives me the shivers knowing all the problems that lie under the pretty looks. Something to beware of, they had me send pictures via text, which I did per their request. After I did I got a number of text messages telling my basically that I did not have a problem, rather than calling me to discuss them. When I asked why they would not call me to discuss the issues, I was told that they were just responding to the text I started. I found it both callous and insulting that they would not pick up the phone and talk with me and instead, use text messaging to "blow me off" and send me excuses. After I complained, Tuff Shed called and left me a message that that would be sending a Quality Manager out to look at the shed sometime in the first part of January. We have already provided pictures, so hopefully this visit is to confirm the problems and not to just brush them off. I don't know why, they are sending the Quality Manager now, because all the work is done and the crew was able to cover most of the problems up and made the shed look beautiful. We will wait and see.
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November 2023 by Captain Jim
Neil and Bobby worked with my on ordering my Tuff Shed. Dealing with an HOA, we were keeping the peak of the roofline as low as possible, while still having standing height inside. We selected an 8x16 Garden Ranch shed. On the morning of the install, I was contacted by Enrique and Raul - they arrived earlier than the estimated time from Tuff Shed, after calling and making sure that was OK with us. They went right to work - they were friendly, professional, and efficient; it was obvious they were experienced. at this. We had the site prep done by our landscaper, and it all went slick. The color of our shed is a close match to the house. I am very pleased with the experience and a special kudos to these hard-working young men who completed the job in about 5 hours.
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November 2023 by Ryan Rabish
Bobby and the team at Tuff Shed were a pleasure to work with! They did a great job start to finish from the initial meeting, delivery of the tailored proposal, quick installation (in summer mind you) and following up. I made a request for extra keys and they were able to make it happen. I'd gladly purchase another shed from them and recommend others to consider doing the same!
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November 2023 by Mike Beram
Very good experience with Travis and Tuff Shed. Travis answered any questions I had and provided all the necessary information about the process. The shed went up as scheduled and we are happy with our purchase.Service: Storage shed design & building
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November 2023 by Keith Ochsner
Travis was extremely thorough, honest, and pleasant to work with. He is upfront and correct in what was mentioned. We ran into an issue with the scheduling of the install, which falls on the scheduling dept. One phone call earlier than later in the day could have avoided a mess of problems that then came up. Unfortunately, it happens. Nevertheless, Travis took the bull by the horns and got me rescheduled the day and time I then requested and the installers Josh /John were super sharp, courteous, and spot on. Very pleased with how it turned out. Looks great. Very professional operation. Thanks!
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September 2023 by Jules K.
Tuff Shed was THE Answer! Dealt with Neil H. was has been with the company for 16 years. He was knowledgeable and offered a custom built shed at a fair price. We had our building within a week. Their communication and follow up is the BEST!
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August 2023 by Scott Swanson
Excellent all around. I was in a bind on getting a custom shed built quickly, and they did an amazing job. From Neil, my sales rep designing what I envisioned, and Glen, general manager, to the crew on site... they all took care of me. The crew worked diligently, respectful of my property, and showed pride in their craftsmanship. Just impressed. Thank you to Tuff Shed Phoenix.
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July 2023 by John B.
WORST CUSTOMER SERVICE EVERTuff Shed requires payment up front, prior to completing Docu Sign paperwork, scheduling of installation, and installation of shed. Once you provide payment for shed GOOD LUCK in getting a customer service employee to reach out to you for scheduling installation or to answer questions. No follow-up from Tuff Shed salesman. NO CALL NO SHOW on day of installation. I was provided one quote from salesman, provided card for payment, billing statement arrived with higher price. No professionalism. All acceptable behavior by management.
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June 2023 by Karin V.
Travis Rocha was very helpful and informative. He was patient and explained everything to me. I highly recommend Travis Rocha and Tuff shed!
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June 2023 by Ann Burkett
From planning to installation, it was smooth and painless. Neil helped organize all the paperwork and I was able to get our shed delivered and installed in the following week! The installers were on time and organized, courteous as well. We customized our shed through the website and and we love the results! Thank you Tuff Shed Team.Services: Custom shed design
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June 2023 by David Nielson
I was very impressed with the service I received from the team at Tuff Shed here in Mesa, AZ. Travis Rocha did a great job understanding what I was looking for and finding ways to make it fit my budget. The final product was built on-site within 10 days of purchase. The quality is top notch. I would highly recommend Travis for designing and overseeing your new shed.Services: Custom shed design
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April 2023 by Matthew
Quick and easy, nice sheds, great deals, price includes delivery, paint and assembly!! Highly recommend! Why mess around doing it yourself? Get something that looks great, will add value to your home, and stands up to the heat and elements of AZ. You can't go wrong. All within 1-2 weeks. Wow!
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March 2023 by Kiel W.
I placed an order on February 24th and it was built the following week on March 2nd. Everything leading up to that was great. They were responsive, helpful and answered all of my questions. Everything since the build date has been incredibly frustrating. I contacted several people at Tuff shed now and either didn't get a response or the response was incredibly delayed and they didn't even answer the questions or address the issues.I did not get the floor track vents that I paid for, the builders left nails on the roof, nails strewn around my yard, and even two used razor blades were left in my yard. Thats incredibly concerning given we have dogs. The door to the shed was also not plumb so it wouldn't close properly. Lastly none of the joints on the outside were caulked and the door itself rattled because they drilled the hole too big for the pin to fit in. On top of that they got paint all over the windows on my shed, and it looked terrible. This was shocking to me given I paid $13k for this shed.I've reached out numerous times with a text and I either don't get a response or the response takes several days. I was told that I would get a call from the gentleman that does the warranty work out of Phoenix and finally did but it took a week and a half. There were also sections of the trim that they just missed entirely when painting. Lastly, they didn't give me the tuff shed sign with the serial number on it that is required for the warranty.I fixed all the paint issues myself and picked up all of the nails and razor blades in my yard for obvious reasons. They finally came out to fix the other issues after two weeks but it was one of the worst customer service experiences I have ever had with a company. They never reached out again after the fix was complete and just charged my card for the final payment without any offer to make things right. I guess leaving razor blades in someone's yard is status quo for tuff shed. I know they will tell me to contact
[email protected] so they can resolve these issues, but I already have. That's how I got the fixes to finally be complete and sent them three additional emails without a response. While the quality of the shed is nice, would recommend looking elsewhere given the insane hurdles you have to jump through to get the shed you paid for without garbage and dangerous materials left at the build site and a partially finished and sloppily put together shed.
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March 2023 by Joseph Mumaw
I worked with Neil Horner at Tuff Shed. Neil was great in explaining all the options and helping me determine what type of shed best meet my needs. Neil was very responsive during the process and was able to tweak the original design to best suit my needs and wants. The design process was very straightforward and the installation was quick and professionally done. I got my shed much faster through Tuff Shed and at a quality and craftsmanship I trust more than if had I tried to build it myself, which is why I ultimately chose to go with them.Services: Custom shed design
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March 2023 by Chris E.
Very easy process. My wife and I went to Tuff Sheds facility to look at their product up close and learn about what different offerings they have. Our sales rep Marisa was outstanding - she gave us all the info we needed to make a good decision for our needs and then led us easily through the process of building and installation. The Tuff Shed product is outstanding but the team is even better - it started with Marisa but the installation team was great as well with solid communication and a high level of competency with the actual build out. The Tuff Shed team was professional and conscientious throughout the entire process - I highly recommend them to anyone looking at adding a shed.
