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November 2023 by Brandon W.
I can't speak for the company, but I can for the people. I had a bad blowout on the 17 on my company's trailer. The jack and lug wrench were missing from our truck, and I had to pull in to Uhaul's parking lot for a safe place to stop on an absolutely destroyed tire.Even though it was after hours, Mike the manager as well as Travis both helped me out, on their own time and out of the kindness of their hearts. They helped me get the trailer jacked up and got the lug nuts off with an impact, and had the tire swapped in mere minutes. I'd only asked to borrow a jack and wrench for a task that would've taken me 10-20 by myself (the lugs were on there pretty tight!)The enthusiasm and personability of these guys was so amazing, I'd consider driving specifically to this location just to have a pleasant rental experience with them. I'm not joking when I say this was some of the best customer service I've experienced in a decade. UHaul is lucky to have employees like this, just one interaction with them is a shining light on the company as a whole, and if my own business needed employees at the moment, I'd absolutely want to poach them haha!Words cannot express my gratitute, my happiness with the interaction, or my pleasure with these guys' attitudes. UHaul is lucky to have Mike and Travis as employees and I wouldn't hesitate to send customers specifically to this store knowing that if these guys took care of customers half as good as they do for strangers, this location would get nothing but fantastic, excellent feedback!
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November 2023 by Brian Haas
They were absolutely great at this location. Corporate U-Haul messed up my reservation but the crew took great care of me and had me on the road in no time. One of the best customer service experiences of my life.
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October 2023 by J S
John C. at the I-17 and McDowell location and everyone on staff assisted with my order with prompt attention. John then carried all of my moving boxes out to my vehicle without even being asked! Appreciated that so much. Great service, great people
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October 2023 by B H
The other reviews are correct- I’ve used uhaul many times over the years all over the country. This location is impossible to deal with. No one cares.
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August 2023 by Mark Hay
As of date, I've rented a truck here and dropped off two car hauler trailers.Anytime I've had any interaction with the staff I've experienced nothing short of top notched customer service by a highly professional and dedicated and pleasant staff.I'd highly recommend visiting if you find yourself in need of moving/hauling rental equipment.
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August 2023 by Ian C
The 15' truck I rented had only 1/4 fuel in the tank. I was informed the person before me chose to return it unfilled. But Uhaul charged them $5.50/gallon for the missing fuel. Why didn't Uhaul use that money to fill the tank? What did Uhaul do with that money?? Here's the problem: 1. I was forced to go immediately to the gas station to put fuel in the tank - That's an inconvenience I shouldn't have to bear as the new renter. 2. Also, trying to figure out how to return it exactly 1/4 full is difficult - I ended up returning it with more fuel than I received. End this ridiculous policy! Other items: 1. Truck had almost 120,000 miles on it - Very worn down and beat-up. 2. Charging $1.09 per mile is high when doing something other than a move within town. 3. Nobody was available to check the truck back in so I had to leave it - Thankfully I didn't get charged for something that wasn't my responsibility because I wouldn't have been able to contest it.
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August 2023 by Timothy Callahan
I did not know that I had to have references. It would have been nice to know. Moving is stressful, having all the info to be prepared would have been nice. Otherwise, I like this location and will continue to use it.
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July 2023 by Oliver Schley
First time I rented at U-Haul. This location had the trailer I needed. I have always been under the impression that their cheap prices will be reflected in their equipment. How wrong I was! Process went very smoothly. Reserved online and when I arrived here people were friendly and helpful, making everything go easy and swift. After paperwork was done the lady escorted me outside, hooked up the trailer and did a thorough safety check, including lights and possible damage. 15 minutes later I rolled off the lot! I returned the trailer earlier than anticipated and was only charged for time used, not the entire 2 days I had it reserved for. Thumbs up to these professional and courteous folks at this U-Haul location! ???
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July 2023 by Kaylin Tutton
AWFUL! I reserved a storage unit at the beginning of May and we arrived to move my stuff in there and we had to wait over a hour to speak to someone to give us our unit number and access card. After we did we went up to the unit to realize they gave us the wrong size unit. However we decided that my things could probably fit, and it did. After we loaded everything in we went back down to let them know they gave us the wrong unit size but my things ended up fitting so if we could change my reservation so I will be charged for the correct size unit. They said they fixed it so we moved on. However I was then charged for the larger unit still (double the price) so I call and they said they will refund me and they never did. We ended up taking my things out at the end of the month and we let them know we moved out and to cancel our unit, which they confirmed they would do. Turns out for the past 2 months I have been being charged for the price of the larger unit, luckily I noticed! I called and the first time she put me on hold and then 5 minutes later hung up on me while I was waiting. So we called again and someone else answered and she said she would refund us and make sure we don’t continue to be charged. Instead of refunding me 2 months. She charged me for 2 months. So now uhaul has taken out $400 from my account for 1 month of storage (also remember for a unit size half the size of the one they are charging me for).
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July 2023 by Ju-eng Ling
First time I rented at U-Haul. This location had the trailer I needed. I have always been under the impression that their cheap prices will be reflected in their equipment. How wrong I was! Process went very smoothly. Reserved online and when I arrived here people were friendly and helpful, making everything go easy and swift. After paperwork was done the lady escorted me outside, hooked up the trailer and did a thorough safety check, including lights and possible damage. 15 minutes later I rolled off the lot! I returned the trailer earlier than anticipated and was only charged for time used, not the entire 2 days I had it reserved for. Thumbs up to these professional and courteous folks at this U-Haul location! ???
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July 2023 by Rami Elsaai
Called them to ask a question on 07/13/23 at 02:00PM, The lade was so rude and hang up on my face, I will never do business with them again. good buy.
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June 2023 by Jason Kerestes
I have been going to this location for a long time, service has been… meh… at the best. Today, I met Edward and I was blown away. Met with a smile, amazing customer service, and in general a good human who is doing more for this local U-Haul than he probably is recognized for. Edward keep up the good work, you should be managing this place and inspiring others to be good humans. I hope someone in corporate U-Haul sees this, because Edward is literally the best thing that ever happened to this location!
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June 2023 by ecofroggy love
We had a wonderful experience with Leah.. she was so professional and helpful. We were hooked up and ready to go in no time at all. The whole process was simple.
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May 2023 by Krystal Dalessandro
The general manager ended up changing the hours of the store units to 7am to 7pm Monday through Sunday even though on the website and on the app it says Monday through Sunday 5am to 10pm. Three days ago we came around 7pm to drop off our stuff because we had enough time due to what we are going off by the website. Called the general management first was rude and said that I know what the website says I do not care. Called the number on the back of the card for the storage unit and let them know that because of what the general manager did I cannot drop my stuff off thar evening and will be working for the next three days from 6am to 630pm which does not work for me to drop of my stuff off and return the truck. The person on the phone told me because of my situation can keep the truck for those threes days and will not get charged. Now going in to the uhual they told me that the general manager is only and can only extending for one day and got charge for those twos days. Called corporate and told them the same story asked to get my money back and was really rude to me was being talked over when trying to explain everything and now being told that the store hours are going to reflect the unit hours now. Do not go to this uhual, I thought that I was finally moving into a storage place that I can feel comfortable at I guess not...
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May 2023 by Bill D.
I had a hitch put on. Promised to have it on by 1 pm. I arrived at 4 pm. Hitch finished at 6:30 pm. The manager was rude and not the least bit helpful. The electrical was done incorrectly. I had to take it to the UHaul store on Grand and Bell in Surprise. They rewired it and put in a unit that was missing. Do not use this UHaul location. The Surprise store was the complete opposite. Staff was helpful and polite. The manager, Manny, went out of his way to correct the problem.
