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January 2024 by Colleen F.
we visited this location to get packing materials for a sudden need to move. Roger was so kind and professional. he made suggestions that have made the packing experience MUCH LESS stressful without draining our wallet. We we in and out in an officiant time and left feeling like VIP. We need some additional services for a trailer rental and hitch installation; we won't go anywhere else. THANK YOU Roger and team. You helped more than we could verbalize.
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January 2024 by Lyle C.
Its a Uhaul. Pick up was ok. Not a fan of the digital process and returning was less than to be desired . They only had one person there. Kieth did great given the owners of this Uhaul need to have more staff, especially on a Saturday
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November 2023 by Melanie Sanchez
The trucks AC didn't work. It was cool in the morning so I didn't need it until we had loaded the truck and it got close to 90° out and had worked up a sweat. The trucks blew hot air. The people I rented from said they couldn't do any kind of reimbursement or compensation. They said to call U-Haul. Also the windows and mirrors were so dirty on the inside and spotted on the outside it was hard to see through when the sun hit it.
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June 2023 by Keith Connors
Nice help. Storage fees are kind of crazy high right now.
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February 2023 by T Moizo
Was charged 2 days for a car dolly. Didn't have it for more then 9 hours. Place is a scam. Don't get screwed like the rest of us. Rent elsewhere
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February 2023 by Austin Krehbiel
Pre-ordered a truck three days in advance. Went to pick it up and was notified my reservation was moved. Asked to used the restroom and was told they are only for customers. Can't say the reservation screw up is on them or UHUAL. Either way, horrible experience all the way around.
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February 2023 by Nicholas Crego
I pre-ordered a 4'x7' trailer on 7-1-2022 for moving something. When I got there, I realized in person that the trailer was too small. I went and talked to the clerk Erika. She not only was able to click 1-2-3 and set me up with a bigger trailer they had, but it was effortless. She even extended my time of trailer use as to make sure I get the most bang for my buck! The price was right, even in these high inflation times. I was out of there in less than 8 minutes from start to finish! That was the easiest transaction at a U-Haul I've had so far. I ordered another trailer today because of the easy experience. Thanks Erika!
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February 2023 by Franceli Villavicencio
I made a reservation for a truck that their website was saying was available I arrived there and the girl tells my husband sorry sir I don’t have any trucks but there website allowed me to make it and nothing to help resolve my unhappiness as a customer. I would give a zero stars if I could.
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February 2023 by Donna Diaz
Rosie was amazing with my nervous,1st-time truck rental. She explained each step of the process, making me feel comfortable and informed. I highly recommend this service located at Bell Rd and 3rd Ave. Thank you for your kindness and efficiency.
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February 2023 by V Bibbins
Usually this location is great but last weekend on Saturday there was a lady sitting behind the counter that didn't acknowledge us when we walked up. We stood there a few minutes without her saying anything. Finally some men there asked if we needed help and said he thought she was helping us. Never had any issues with the men working there. We usually reserve online and then go in. We use for delivery of large purchases from stores and bulk trash, furniture and brush when we don't want to wait for bulk trash pickup.
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February 2023 by Bashar Dababneh
Great quick service and friendly staff always , highly recommended
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February 2023 by Elvis N
I would leave zero stars if I could
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February 2023 by ERICA HARRIS
Did a drop off here and also did a rental from here the drop off was OK had a lot of problems with drop it off but that was not They're fault when picking up it was very difficult to use the Self Help with the actual logs the logs are a little difficult and a little touchy the prices are really outrageous for u-haul in general especially for just around the corner pick up type thing I had to pick up something in a nearby town and almost paid just as much as I paid moving 10 hours away they need a better system if I'm paying for the truck and gas I shouldn't have to pay mileages well a little rip off if you say so
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September 2022 by Taylor M.
I pretty much never write reviews whether positive or negative but my recent experience with this U-haul was just so bad that I felt the need to warn others against using this location. Last month I booked a 15-foot moving truck for a single afternoon to transport some furniture from Phoenix to Chandler. After booking the truck I was told they were out of dollies but would "throw in some furniture pads to make up for the inconvenience". I was originally quoted around $80 for the afternoon and was told that I did not need to put any extra gas in the vehicle as they would refill it and add the gas to the total at the end. After using the truck and dropping it off at the Chandler location I checked my bank account and noticed I was charged TWO HUNDRED AND THIRTY-SEVEN DOLLARS for a single afternoon rental. I tried calling the location to ask about the charges and was put on hold for 45 minutes before being immediately hung up on. After calling customer service to inquire about the insane charge I was told that what I was quoted by the Uhaul employees was incorrect and that I should have "Read the fine print in the contract instead of listening to the employee." apparently I was charged over $100 extra dollars for dropping off at the chandler location, $12 plus per gallon of gas used as well as a $35+ fee for not refilling the truck before returning it, and was charged for the furniture pads that the employee said they would "Toss in since we are out of dollies." Absolute scam, do not use this location. If you do use this location make sure you triple-check your contract before signing and DO NOT listen to the employees about anything because they either have no idea what is going on or are purposefully misleading you. Be warned.
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May 2022 by Casey S.
Waiting 10+ hours to have a tow hitch installed is completely ridiculous and they make you prepay for this service so you're totally screwed. Never received a call to let me know my car was ready so showed up at 6 pm and they hadn't even started yet (I dropped off at 9 am). Now it's after 7 pm and still sitting here. Still not done. Definitely not acceptable. They have their phones forwarded to their customer service line so you'll never be able to speak to someone at the actual location. Very frustrating. I understand that places are short staffed but don't over promise for things. My advice, go somewhere else for your moving needs.