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February 2024 by Christian V.
I have recently moved to Phoenix and this was the U-Haul I decided to drop off the trailer and U-Haul to, as well storing my items here. Very friendly staff and they were all very kind as well. The facility was nice and neat, and I felt the process was straight forward and they got me everything I needed in a timely manner. If I'm moving again in the future, I'm for sure coming back to this location.
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November 2023 by nolan hill
Hands down the best experience I've had while dealing with uHaul service, the Owner did everything he could to help me out, listened to my situation attentively and offered a deal not many other places would be willing to make. Understanding Owner, Great Dreal, was an exceptional experience. If you're in the area and you're looking for the best deal, come here.
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October 2023 by Jerry P.
Avoid this location. I have rented several times from U-Haul and have never experienced anything like I did from this place. I reserved a truck online so I could - naturally - move stuff. When I arrived at the location, a man with longer hair told me I was unable to rent that truck and take it out of town. (Online it said I was able.) He tried to upsell me into another truck instead, which was not what I wanted or needed since my haul wasn't much. I declined and argued with him about the rental, then when he still refused to give me the truck, I called customer service. After speaking with them and proving my point, he finally let me rent the truck since it was within their policies. I rented the truck for 3 days and scheduled to have it brought back at the same exact location. On 2 separate occasions the truck didn't crank, and it had several lights on the dashboard (including it needed an oil change from the moment I pulled out of the store). I called customer service to let them know about all the lights and the service it needed, as well as that it didn't crank on 2 occasions. When I took the truck back, I parked it next to a sign that said something along the lines "wait here with your rental truck and someone will come by to assist you". It was the spot to park the truck and wait for someone to come by and talk to me about dropping it off. Someone else pulled behind me. Both of us waited for over 20 minutes for someone. The people behind me got fed up and walked in the store. Then someone decided to come out and ask about the trucks. Everything about this place is ridiculous. I called customer service about all their charges, the $90 gasoline charge for not even half a tank's worth of gas, the unacceptable service at the location I rented from, the truck's poor performance, etc. I was supposed to receive a call or email from the manager within 3 business days of calling customer support about these issues. No one contacted me. I called today and found out the manager documented there were no issues with the truck and that he was denying me any reimbursement or compensation that I requested. I had to call to find this out. I just reopened the dispute and will be talking to someone in a higher position. I will also be disputing any U-Haul charge with my bank for the incompetence and inconveniences.
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September 2023 by Julie Rose
The gentleman that checked us in was very friendly and professional. He provided clear instructions for drop off.
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August 2023 by Victoria S.
Tai! Best worker at Uhaul. We were in a really tough situation and Tai was so positive about it. He really made my families day and I just wanted to say there is not many people like him. Uhaul you are very lucky to have him as a worker!
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February 2023 by JoAnna H
4 Stars due to the location can be hard to find. I will give the gentleman that helped me a 5 star. He made sure I was still coming due to running late and he directed me to the place and very kind.
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February 2023 by Ç LB
Great independent U-Haul location that got us a van in a pinch to move some furniture. Awesome guy running the place and even offered us ice cold water. Would use this location every time if we lived in the area!
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April 2022 by Amber H.
Returned my uhaul to this location after a cross country move. The employee helping me was rude, not helpful and just left me standing in the middle of the drive with no explanation. I was charged for an extra day despite being on time. The employee completely ignored my question (and anything I said really) and I had to follow him into the office to ask if I was cleared to leave. Corporate did refund the extra day after I called. I don't usually leave bad reviews, but my experience needs to be shared. There are several other locations nearby to choose from so choose wisely.
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February 2022 by M. Quinn
Customer Service Exceeded all expectations. Cold Water was offered all questions were answered. Had a real genuinely willing to help feeling.
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February 2022 by Oscar Rene Chacon Cuenca
Friendly courteous and professional service will come again
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February 2022 by Asusena Ochoa
Super easy, and friendly! Thank you for being available in short notice.
