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August 2022 by Tim McGinley
Awesome service
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March 2022 by James Burress
Huge place ..clean
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November 2021 by Hector “Hector traviezo” Trevizo
Great service thank you
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November 2021 by Tim McGinley (TmaX)
Awesome service
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November 2021 by Thomas Duff
They are friendly and courteous. If you need a hitch the have everything from ball hitches to 5th wheel they will install all your needs.
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September 2021 by Hector traviezo
Great service thank you
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August 2021 by Daniel B.
Erika answered the phone and without even listening to our questions repeated “no we don’t have that. No we don’t do that”. Business must be booming that you don’t even bother to listen/ respond to something that fellow reviewers have commented that your place has! Don’t waste your time here.
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August 2021 by Helen Luna Fess
We have used Uhaul over 20-30 years. And needed to ship extra family items out of state. We reserved online. Per the name tag I knew who she was; she name tag read “Erica -Owner” and we were at UHAUL of 2345 E McDowell PhoenixWE reserved online, weeks in advance. We arrived at the Uhaul location noted above, we expected to a one-way, 15 ft truck . Right away we realized we had been assigned to very truck Erica was discussng??truck which was in the lot, returned after major mechanical repairs . OMG it wasplus it had significant high mileage.My hubby complained because Erica changed giving us at first a newer truck, then switching us to an old truck . He asked for the low mileage , newer truck because we overheard her talking to mechanic about the old truck having had problems. She flatly REFUSED to give us the newer truck . We had no time to wait , so we accepted the truck. We should have walked out and gone elsewhere.The nightmare trip started there..We loaded the truck at our home. We wanted to beat desert heat and woke 3am , ready to start the long trip over the desert and across 3 states. But the battery was DEAD. Hubby is auto smart, he tested batteryeded a with meter , it showed only 1 volt !Hours later , Uhaul servicer arrived and tested electric. Battery too far gone to charge , he replaced it.We finally took off. We soon found truck A/C did not work and with floorboards so hot it burned our feet. It was hellish hot , we laid cardboard down and drove on. 3 hours behind , with deadline to turn in the truck, we drove until too tired then pulled over and slept on night 1. No reservation at motel, since we did not expect delays . we carefully turned off engine and verified all lights, radio etc. were off.Luckily , the truck started in morning , but still AC did not work and it was miserably hot.We did reached our destination late on day 2 . We unloaded with help from family, ready to return truck by deadline next morning.In morning,my hubby tried to start the engine. Oh no, this time the NEW battery was dead. My niece had jumper cables and hubby gave jump. We returned the truck to the Uhaul in Bend OR . Nice people heard our nightmare and we urged them... DO NOT let anyone else risk using this truck!We blame Erica , owner in Phoenix Office... we figured she knew this truck was in bad shape and wanted it to leave her center ...no matter how dangerous it was for customers. Bad apple!We will never recommend Uhaul again.
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August 2021 by Beatriz Del Toro
Agradable y profesional el señor que nos atendió. GraciasPleasant and professional the man who attended us. Thanks
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August 2021 by Ryan Radke
I rented a truck here and had it all set up online to be be a one way trip, later on discovered the contract was changed to a same pick up/drop off. Tried to drop off at a location nearby and they said they could waive the $200 fee for the truck ( I was only 30 miles away) but when they tried they said the original location locked them out of it. With all of that the truck shouldn't have even been in service there was potting soil all over the cab so I know there wasn't any extra so called (covid cleaning). Lastly the truck was badly in need of service the a/c would constantly go out.
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August 2021 by Lili P
Everyone was super cool!
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July 2021 by Jessica Lefty
I don't remember who I set my initial appointment with but they got me in timely even when I had to change my appt, and during what was obviously a very busy day for Michael, the tech who installed my hitch, Brian @ checkout and manager Erica were able to help me during a issue during checkout even during all the daily chaos. Thanks so much team!
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June 2021 by Daniel Bird
Erika answered the phone and without even listening to our questions repeated “no we don’t have that. No we don’t do that”. Business must be booming that you don’t even bother to listen/ respond to something that fellow reviewers have commented that your place has! Don’t waste your time here.
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June 2020 by Noel McClure
I had my hitch installed at a U-Haul in Tucson but had never tried the wiring. When I thought there was a problem, I was in Phoenix. From the gentleman on the phone who was super positive to the young lady in the office who greeted me warmly, to the excellent mechanic on duty that day, my experience here was wonderful. Thank you for rewiring my adapter and checking the wiring for me. This store was a pleasure to work with, all the way around!
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March 2020 by Scott M.
I’ve been coming to this U-Haul for several years for different storage & moving needs. This is a great spot because it’s very centrally located. They have box trucks,trailers,pick-up trucks,boxes,tape,stickers,hitches, they got propane and bubble wrap. They even sell bike racks here. They pretty much have it all at this location. Customer service is always been great. Fast and friendly service every time! Thank you.
