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March 2024 by Shantay Overstreet
The location was severely understaffed for a Saturday and delayed us by 2 hours. Partially because their system accidentally charged over a thousand dollars to my friends card. They told him that a MCP would fix it the next day. Well, a week later, it hadn't been done yet. UPDATE: My friend got his money back finally.
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February 2024 by Nick P
Great customer service, very professional and skilled!
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February 2024 by Daniel Lux
The old guy i picked up from was great. The fat lazy guy at night was useless. Dont rent from here unless you want the app to not work on drop off and them offer no help. Want to charge me 20$ extra for a in person drop off while the fat lazy guy stands there doing nothing. Its people like this that make me hope for an automated future. Take your business to Home Depot this place is a dump
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January 2024 by Renata Magic
Employees were very helpful and informative.
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January 2024 by Albert San Miguel
It's okay, I rented a truck for 4 hrs & got charged Xtra because I was 1 hr a half late, don't think it's fair you should be able to have the truck for 24hrs for the price u pay
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December 2023 by jose Galaviz
5 star service
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November 2023 by Pip Parra
good experience
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November 2023 by Linda Jenkins
Local Pick up and drop offs should not have to brought back to original locations. And addition charges that can break you should be a sin. I wanted to drop off at a location that was near where I was moving I had to back track to original site that was over 30 miles which means I put extra mileage on and I had to pay for that as well but if I would’ve left it at a site near me, it would’ve cost me even more money that’s not an convenience for customers moving locally. I’m pretty sure you guys can shuffle around units as needed. You already have a long day from moving and I would welcome some relief of the extra stress. Not only that the unit I received was on E! to start so I had to immediately fuel up.
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October 2023 by Joshua Adams
Our customer service experience started off a little rocky but they did an outstanding job. Made it to Page, AZ safe and sound, dropped off van.
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October 2023 by Ysabel Olivencia
No complaints. Satisfied with service & staff.
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August 2023 by Mark T.
As expected in South Phoenix, this location is ghetto as are the people who store their junk there.
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July 2023 by Purp H.
Micheal tree says you can't take payment over the phone. But I have paid over the phone before and it even says online you can pay over the phone. It's too hot to have to come down to the store and talk to a rude guy. The GM doesn't respond to phone calls and his number is posted by the front door. I have seen roaches in the walk ways of the storage building. I used to like U-Haul back in the day but now they are proving me wrong every time I visit my unit.
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July 2023 by Ethan E.
This one of the sketchiest locations you could go to. I know people who have had their catalytic converters stolen from their car in the middle of the day here or had homeless people try and rifle through their car. Not worth the hassle. Aside from the fact that they don't properly maintain their trucks and will give you high mileage trucks that are due for service and more likely to breakdown. So if you do rent - at least get insurance too (Which btw personal car insurance doesn't cover their trucks so you kinda have to buy the extra insurance). Don't waste your time with customer service either - they and the stores hardly seem to know what's going on most of the time.
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June 2023 by Laurita Moore
No me sirven de nada. I need a one way small trailer rental to Tucson and was told they can't do one way rentals.
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May 2023 by Isidra Gil
Very knowledgeable, clean, professional, cordial, responsible, cares for customer needs, excellent customer service, willing to help you, takes time to assist with paperwork and loyalty to the U-Haul business central baseline rd
