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March 2024 by Jay Arries
The customer service level was beyond excellent. The first truck wasn’t the right size for what I needed, when I came back they quickly researched the truck that had the internal height I needed and got me on my way. Thanks Bill and Gavin!
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February 2024 by Kat Caliendo
Entirely 5 stars.. I wish I could provide 6. Great mgmt team.
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January 2024 by Tim Coleman
They were very accommodating when I needed to extend my rental twice. pickup and drop-off were super easy and quick.
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October 2023 by Thomas Duffy
All of the employees were knowledgeable and helpful - as they have always been. I have used this location since 2012 and have never been disappointed.
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October 2023 by Pete Cummings
ZERO stars... For the 2nd time in 24 months, this location has attempted to overcharge me for mileage NOT ACCRUED. I HIGHLY recommend you keep odometer readings as if not, they will attempt to gouge you out of money you don't owe. Strong thumbs DOWN.
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August 2023 by Joey
Quick and easy! Would recommend anyone looking to rent to this location. Nic was great!
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July 2023 by Andrew Christianson
Truck very clean! Not too happy about $1/mile after taxes though. That’s alot. Had to pay $11 not getting tank to quite 3/4. Tank must be bigger than my car’s. Someday gas stations might have something showing you the tank’s amount. Either that or everyone will have electric. Very nice truck the V8 chevy silverado! Looked brand new and drove/felt/looked great!! ??
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July 2023 by Laura Young
This is a convenient and clean facility, but that's where the positives end. Rented a trailer for this location and did our vehicle inspection. We asked what equipment we needed for our Tahoe and were told we were good to go.The day before the rental we were told they didn't have any ONE WAY trailers and that we would need to drive to Chandler to get one. The day of the rental we got a call that the Chandler trailer didn't pass inspection and we would need to go to Black Canyon through the I-17 construction traffic to get it.We arrived at the Black Canyon location and were told that we needed an adapter for the trailer and she couldn't let us leave without it. We said we'd buy one, but they don't even sell them. So we had to drive back down to Anthem and buy one at O'Reillys. $30 later we drove back through the traffic and got the trailer.While the availability was not necessarily the Anthem UHauls fault, fsiling to tell us about the required adapter was. It set us back a full hour and cost a lot of extra gas to go up and down the hill.
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July 2023 by Corey Courtain
Rented 15 ft Uhaul. Very clean, uhaul and good service.
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June 2023 by matt xtracks
The Best. Great selection. Excellent price and service.
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December 2022 by Teresa Ferro
Always knowledgeable and helpful. We used the cubes and a trailer. All went seamless and the staff was great
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November 2022 by Katalin Migray
This place is horrible. The manager is the rudest man ever and they give you a low rate for storage, then raise it and raise it until it's much more expensive. I'm sure they know if you have a large unit, you'll pay the increase, rather than go through the bother of moving things again. They are crooks in other ways as well. I do NOT believe the good reviews. Also, the last time I was there, the huge A/C units inside smelled mildewy
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October 2022 by Nicholas Turley
If I could leave no stars I would. I was notified my moving day that they didn't have a truck for me but there was one two hours away that I could go pick up if I wanted to. They were unapologetic, nonchalant about my situation. I ended up going to two different locations to get two trucks spending 5 hours and double the gas money for my move. Now they are trying to overbill me and I have reached out multiple times to resolve. I will happily go out of my way to never use U-Haul again and tell others of my experience. I will spend my money somewhere with customer service.@U-Haul@JoeShoen
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October 2022 by Brinlee Turley
If I could leave no stars I would. I was notified my moving day that they didn't have a truck for me but there was one two hours away that I could go pick up if I wanted to. They were unapologetic, nonchalant about my situation. I ended up going to two different locations to get two trucks spending 5 hours and double the gas money for my move. Now they are trying to overbill me and I have reached out multiple times to resolve. I will happily go out of my way to never use U-Haul again and tell others of my experience. I will spend my money somewhere with customer service.@U-Haul@JoeShoen
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October 2022 by leigh m
We had an absolutely horrible experience with Uhaul in Anthem AZ! The day we showed up for our truck they did not have the one we reserved. They had to give us two smaller trucks which required an extra driver going out of state. They said they would only bill for one truck which is what we paid. We just received notice from a collections agency for additional charges we had no idea about and no warning they were expecting any form of payment. We have all the documentation and spent hours on the phone trying to correct it with no help and get passed to someone else who is no help. Don't use Uhaul for your moving needs they cant be trusted when moving day comes.
