-
September 2025 by Nanci Oliver
5-stars Hands Down!
Shadow Mountain U-Haul provided the best customer service I’ve ever experienced. They went above and beyond to help me with my storage units, and every interaction with their staff has been a pleasure. They’re always friendly, patient, and never make me feel rushed.
What really stood out was how well the staff gets along with one another—joking and laughing together, creating such a positive and welcoming atmosphere. They made me feel like a VIP, not just another customer.
I would highly recommend this location for any and all of your moving and storage needs. You won’t be disappointed!
-
August 2025 by James Miller
Great customer service. Everyone was friendly. Service was quick
-
August 2025 by Ramona Atkins
I love this place they have such a genuine care for the customers I truly appreciate Jen Big shout out to you! Your the best don’t change.
-
August 2025 by Joe C.
Jen and Oreanha were nothing short of spectacular. Great service, clean truck and unbelievable storage options. A+
-
July 2025 by Lisa Pascual
We close our storage unit and Oreanha was great. She was friendly, helpful, and made everything really easy. Units and area was very secure, temperature control extremely well. Everything is super clean, elevator and the flat dollys make it very easy to get items in or out.
-
July 2025 by Avelino Leal
I had a fantastic experience with U-Haul this weekend! I needed a small van at the last minute to move a desk, and I didn’t have a reservation. When I arrived, I was greeted by an incredibly kind and helpful person who assisted me with the reservation process quickly and efficiently. The van was available right away, and the final price was exactly as quoted. I’m really happy with the excellent service, the condition of the vehicle, and the overall experience!
-
July 2025 by Blue Dragon
Very friendly and helpful staff! They made my moving process just a bit more painless. Props to their customer service as well, they were able to answer my questions and address my concerns quickly.
-
June 2025 by Cesar Augusto Trujillo Ramirez
Easy simple fast, Oreana Rodriguez attended me 5 Star Service
-
June 2025 by Couple’s Moving LLC
We scheduled a self pick up but no key was left in the box for us. And no one is here at the store either. We are all waiting to figure out what’s next.
-
May 2025 by H
Thank you so much, Jordan and Jen, for your help and excellent service!! You made my move completely wonderful! Another uhaul location didn't have the truck I reserved on Bell they never communicated with me the situation until I arrived. Jordan and Jen saved the day!!!
-
May 2025 by Vincent Berry
My experience with the staff at the front was very positive all of who put so much time and thought into making sure I was happy with my service. The general manager at this location, Oreanha, did every possible thing within her power to make sure I was happy with my services. Never have I been treated so kindly. Thank you very much for your help today :)
-
May 2025 by Madelyn Conrad
HORRIBLE CUSTOMER SERVICE
Your manager (who I learned is not the manager as I was told after calling corporate) Christian was the most rude person I have ever met.
All I wanted was to rent a pick up truck with my father in law to help him move stuff back and forth from a family member’s home. Everything was fine with the first employee who helped me, after we tried to pay I was told I had an e alert and they could not rent to me until I fixed it.
I called U-Haul, found out I owed a measly $40 from a previous rental I was unaware that I even owed. Lady told me once it’s paid I can go back in a get the pick up. So I paid and went back in.
Christian the supposed manager, helped me but was very off putting and asked questions the previous employee didn’t like he was investigating me. He asked what I was moving, I responded with some furniture and boxes. He asked about where I was taking the truck and I told him. And then all of a sudden he said I can’t get you a pick up truck but I have an 8’ ft box truck AND WALKED AWAY TO HELP ANOTHER CUSTOMER AND COMPLETELY IGNORED ME
I told him how rude that was to just walk away from me, he continued to ignore me, I continued to demand answers as to why I was allowed to rent a pick up 10 minutes ago and now I can’t. He continued to respond with I can do a box truck not a pick up truck and I said I don’t need something that big. And he continued to ignore me, brought up the e alert again which had nothing to do with anything. AND THEN CONTINUED TO IGNORE ME SOME MORE
So I called your corporate office and put in a complaint and how no one should be treated this way at any place of business. I hope you see this Christian and shame on you for behaving the way you did. So rude and disrespectful
P.S the Hispanic gentleman that helped me and my father in law the first time WAS AMAZING! THATS what customer service should be like so good job to you sir!
-
May 2025 by Lauren Bonney
Oreanha was so incredibly kind and helpful!!! She helped me confirm correct locations and went above and beyond to make sure everything was accurate. Made my cross country mom so easy!! 10/10 customer service- she is going places! Will most definitely be recommending! THANK YOU
-
April 2025 by Charles Pavkov
The man was very friendly, efficient and quick.
-
April 2025 by Autumn Kellner
Jen, oreanha, and Noel were so professional and efficient making sure we were satisfied with our truck rental and had our u-boxes ready for us upon arrival!
