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November 2022 by Shanna Dyott
The one on cave creek by the family dollar is awesome.
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April 2021 by Terrell W.
Made reservation get there and was cancelled. Wasted a trip for no truck. Need to fix system and staff. They should of called.
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November 2020 by Anushka R.
Who knew U Haul had propane?! They do and when every other gas station was out of propane, UHaul came to our rescue! They were helpful, efficient and I drove off a happy customer
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November 2020 by Lisa R.
BEWARE of U-Haul!!! BEWARE of U-Haul!!! BEWARE of U-Haul!!! BEWARE of U-Haul!!! I wish I could give ZERO Stars. After making reservations SIX weeks in advance, then flying to Boca Raton, Florida from Arizona to move a family member, the truck I was supposed to get wasn't even available! They had NO one way trucks in that area or anywhere close by!!!! I found this out 12 hours before my pick up time. I ONLY found out because I called them. They never bothered to follow up 24 hours in advance as I was told they would when I made the reservation. Had I shown up the next day for the truck without following up with them it would have been a huge mess as I had movers showing up 1 hour after my pick up time. Luckily, PENSKE came through for me! Thank you PENSKE! Penske had great customer service! Then, the storage I reserved at U-Haul SIX weeks in advance was also not available when I went online to double check the availability. I called customer service on 11/25/2020 at 4:15pm to address the storage issue and as of 11/27/2020 at 6:25pm, I have yet to receive a call and I am scheduled to move things in at this location at 8am tomorrow morning!! I was told by customer service 2 days ago that someone would reach out to me that night. NO calls, no emails, nothing! This is unbelievably horrible customer service! Thank you Public Storage for coming to the rescue and giving us more storage space for less than what U-Haul was charging. PUBLIC STORAGE is awesome! BEWARE of U-Haul!!! BEWARE of U-Haul!!! BEWARE of U-Haul!!! BEWARE of U-Haul!!!
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February 2020 by happy Home Services LLC
Very helpful
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October 2019 by Courtney L.
Well I tried to call and leave my feedback with a manager but based on their lack of response both on Yelp and on the phone, I don't think they could care less about customer satisfaction... anyway I will still leave my review to share my frustrating experience with others considering giving this U-Haul location your business. I needed a propane tank filled for my gas grill. I saw this u-haul closed at 7pm so I called at 6:30 asking if this location did propane refills and if they'd be able to take me right up until 7 (received a yes for both questions). I showed up about 6:50 and was side-eyed by employees as I walked inside and up to the front desk. They had just mopped and it was clear they were trying to get closed up quickly (understandably). I was finally addressed by an older woman with tattoos. I told her I was looking to fill my propane tank. She said they don't do that. I said I just spoke with someone on the phone and she said I don't know who you talked to but this location doesn't do that. I said I would go check and see what number I called but I'm pretty sure it was here. As I walk out to my car to get my phone, she immediately locks the door behind me and turns the lights off inside. I get in my car and check the number I had called (it was this location). I literally see a propane tank 15 feet next to me with a sign saying "ring bell for service" and another sign on the window of the office saying they do propane refills. So CLEARLY this woman would rather lie to my face than just fill up my propane tank. I called the number again just to TRIPLE check, and the lady in the call center or whatever confirmed once again that this location does propane fill-ups. I tried to call and speak with a manager twice the next day but haven't been able to get ahold of anyone. I can't believe how disrespected I was and even though this location is literally five minutes from my house, I will never be using this U-Haul again for any services.
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July 2019 by David B.
I have rented from here twice. The friendliest, fasted and knowledgeable service in town. Both time the equipment was new and clean, will go back for the next rental
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April 2019 by Sarah S.
U-Haul allowed me to schedule an appointment online for a hitch installation. When I arrived at this location, I had to wait over five minutes before I was even acknowledged. Upon telling the Man I had an appointment ,the man immediately said "no, you don't have an appointment. We don't have anyone here to do it." U-Haul required the payment online. I paid for a hitch and installation. Instead of the U-Haul team providing great service upfront, I had to explain my situation and ask him to call around. Only after that did the man offer to go ahead and install it today. It's a bummer that it took all of that to get the installation and hitch I had paid for. If U-Haul can't adequately accommodate the services they offer online, they should remove the option to schedule online. This is the second time I have ordered something online with U-Haul only to be told the location I ordered from doesn't have what I requested. Accuracy and service are important to me. I would have appreciated both.
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February 2019 by Liz Padilla
Always dependable and flexible to accommodate your moving needs.
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November 2018 by Santhosh Rama Sri
They trick you with gas level.. keeping truck at decline position
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November 2018 by Patrick McCollum
Great business! Brian is the bomb!
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October 2018 by Dan U.
We rented 2 large units for 3 months after moving from another state. I felt as though our belongings were safe and secure at this facility. All the staff at this location were friendly and demonstrated a high level of customer service. On more than one occasion Cody, Dawn and Craig went above and beyond to help us out. I have nothing but good things to say.
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October 2018 by Robert S
This is a good business with great people . The smoothies that they have there are great.
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October 2018 by Rick Johnson
Customer Service was alright. Mileage cost per mile is too expensive.
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September 2018 by Caroline T.
My adult children, my husband and I recently moved from Phoenix to Henderson, Nevada. This location for U-Haul was close to our home, so we rented the 26" foot truck and trailer there as well as purchasing moving supplies, dollies and blankets. We received excellent customer service from Cody. He help with our rental and he helped us save money on the truck rental. He was knowledgeable and friendly. I love location of U-Haul because we have rented from them previously during our 14 years in Phoenix. The location is clean, organized and the employees take care of their trucks, equipment, and customers. This location should receive recognition for their outstanding customer service and friendliness. I will miss them.
