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October 2023 by Rick Sanchez
I rented a 15’ truck from this U-Haul dealer on 9/12 and returned it on 9/14 after only driving it for a total of TWO miles. To my surprise, I was charged $17.25 for 3 gallons of gas. Keep in mind, only drove 2 miles. When I inquired about the charge, the dealer was unhelpful and unwilling to resolve the issue.So I get punished for their incompetence, and their lack of ability to do their job. That or it was a deliberate tactic to take advantage of the truck's vague gas gauge design to deceive the customer into thinking the gas gauge is where they “recorded” it. Not recorded as in an actual photo but instead writing it on paper.I strongly suggest finding another U-Haul dealer with better customer service. This dealer lacks accountability and willingness to help their customers.
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September 2023 by Zander Santillan
I rented a 15’ truck from this U-Haul dealer on 9/12 and returned it on 9/14 after only driving it for a total of TWO miles. To my surprise, I was charged $17.25 for 3 gallons of gas. Keep in mind, only drove 2 miles. When I inquired about the charge, the dealer was unhelpful and unwilling to resolve the issue.So I get punished for their incompetence, and their lack of ability to do their job. That or it was a deliberate tactic to take advantage of the truck's vague gas gauge design to deceive the customer into thinking the gas gauge is where they “recorded” it. Not recorded as in an actual photo but instead writing it on paper.I strongly suggest finding another U-Haul dealer with better customer service. This dealer lacks accountability and willingness to help their customers.
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September 2023 by Ricardo S.
I rented a 15' truck from this U-Haul dealer on 9/12 and returned it on 9/14 after only driving it for a total of TWO miles. To my surprise, I was charged $17.25 for 3 gallons of gas. Keep in mind, only drove 2 miles. When I inquired about the charge, the dealer was unhelpful and unwilling to resolve the issue.So I get punished for their incompetence, and their lack of ability to do their job. That or it was a deliberate tactic to take advantage of the truck's vague gas gauge design to deceive the customer into thinking the gas gauge is where they "recorded" it. Not recorded as in an actual photo but instead writing it on paper. I strongly suggest finding another U-Haul dealer with better customer service. This dealer lacks accountability and willingness to help their customers.
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November 2022 by Christopher Bagby
Be ready to be nickle and dimed. Petty charges when app didn’t work I was charged an extra $20. Explanation for charge was they didn’t think I tried hard enough to log it in myself while sitting on the lot (according to their cameras on a Sunday while they are closed). Also I was charged an extra day ($100) even though they are closed on Sunday - their explanation is because I didn’t show up on camera before exactly 24 hours was up. So I paid for a trailer to sit all day even when I didn’t use it. Customer service is petty for no reason other than to charge more. The parking lot is not good for getting trailers in and out. Be ready for a dangerous situation of backing a trailer in while in traffic on 7th street. I suggest going somewhere else.
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November 2022 by Linda Mulwee
Truck shook was dirty but the dealer was awesome
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July 2022 by Andy Hunt
Reserved a truck because we have to move from Arizona to Cincinnati because my mom was diagnosed with cancer. They took my reservation gave me a confirmation number then a week before we are supposed to pick up the truck they Valk and say we can't take their truck that far. Why wasn't that said when I reserved it????? Will never ever do business with this joke of a company again. I advise you stear clear.
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September 2021 by Isaias Ortega
Worst service ever the lady on the phone literally hung up on me, I wouldn’t recommend this place at all
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September 2020 by Edward Kruger
Great service... but the app made everything more complicated...
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July 2020 by Maria D Calderon
Easy to rent vehicles in and out quick
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November 2019 by Candy Richardson
Great truck service...able to rent one way from Phoenix and leave in Quartzsite
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April 2019 by Kenadie Kassadie
If you have a medical condition this place discriminates against you.... BEWARE DO NOT GO TO THIS BUSINESS
