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January 2024 by CREDIT DISPUTERS CREDIT REPAIR CIVIL LAW
Uhaul made the move very seamless- I've been using uhaul since 1986
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January 2024 by Lewis H M.
BEWARE. U-Haul uses a cut rate insurance company REPWEST to insure their rental vehicles. When a U-Haul driver hit my parked car causing significant damage, RepWest attempted to get me to accept a lowball offer of ONE QUARTER the cost of the damage. After I refused they gradually increased their offer to 60% and then 70% of the damage. Thankfully I have a quality car insurance company (State Farm) who is covering the damage and going after RepWest for the damages (subrogation). I wouldn't rent from them given these poor / unethical business practices.
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January 2024 by ML Parniso
I brought a uhaul truck back & now they say I am stealing it. It's been back over 2 days already. Also, I had faulty door handles on both sides & was literally LOCKED in the cab for hours. Please be careful folks, who you rent a truck with.
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January 2024 by Dane Char
So when we picked up the Uhaul, we couldn't pull the seat up. My daughter sat at the end of the seat because she could reach the break or gas. We waited to the morning to look for a way to pull up the seat... nothing, but we were late so I had to put my purse behind my back so I could reach the pedals. My back is in really bad shape because of it. We couldn't take the Uhaul back because we were on a tight deadline for a job we were doing. I am handicap and this killed my back and now I have to make an appt with my doctor. I can drive regularly without a problem. Next problem, we couldn't adjust the mirrors, they were stuck, so we hade to lean a lot to be able to see next to us on both sides. So we made it through our job and went to put gas in the truck (It was about a 1/4 full when we picked it up). I put the nozzle in and after putting $8.00 in, it started pouring out. I changed pumps and the same thing. I don't know if it is clogged or not. I also got gas all over my hands and clothes. Now I know why were given it with low gas... You can't fill it up pass a 1/4 of the way full. I returned the truck, the guys were nice but all the said is "The bar must be missing under the seat to pull it up" and they said nothing when I told them about my back.. and as far as the gas - they said "oh sorry , we will look at it." I wouldn't use this truck. The license plate number is AE8515. It is dangerous to drive. I would think they would give me back a small refund for the issues, but they didn't.
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January 2024 by Peter Edmonds
Terrible experience using a Uhaul box for a move. Driver of the truck received a ticket which they just passed on to me. No reply from their customer service.
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January 2024 by Marco Martoccia
A visit to #UHAUL headquarters will teach you that corporate America is run by angry NPCs with no soul, half of whom look like inbred hicks and the other half look like they're in a craft beer commercial.
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January 2024 by Shawn O'Connor
Great place to work.
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December 2023 by Chris Thompson
I did excessive research about Ubox and comparable options offered by other organizations. I called Uhaul and told them that I needed to place items in storage in Pittsburgh, and in a year or so, move them across the country.While discussing my needs with Uhaul, it was never mentioned that there's a distance restriction for "self-delivery." This distance restriction seems to change depending on who I was speaking to. Some said 25 miles, some said 50 miles and some said 100 miles.Nowhere on the Uhaul website is a self-delivery distance restriction mentioned.The Uboxes were delivered to my address in Pittsburgh and placed incorrectly. The back corner of one of the boxes was placed on a curb. I didn't notice this prior to loading the box. Once the box was fully loaded, the door would not close because the box had flexed due to being loaded and having one corner on a curb. I called Uhaul and asked for assistance and was told that I didn't know how doors work. After arguing with multiple employees, I was told that someone would come out in a day or two to check. I mentioned multiple times that I was unable to secure my possessions because the Ubox door would not close. Uhaul employees did not care.When the time came to move my 2 Uboxes from Pittsburgh to Missouri, I was told that I couldn't self-deliver and would have to pay $1600 to have the Uboxes shipped to a destination 60 miles from my home and then I would have to make two round trips.I have moved dozens of times in my life. I have used everything from white glove service to making dozens of trips with a single pickup. My move using Uboxes was the worst moving experience I have ever had, including two international moves.
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November 2023 by Cristian White
Awesome food ?
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November 2023 by Steven Grabda
Don't give these thieves your money. You will be stranded in a broken down Truck. I rented a truck for a 1200 mile move the truck cost $2500 and it broke down after 1 hour. These thieves stole all my money.
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November 2023 by Susan Rhode
I am on the side of a busy freeway for over 3 hours, so far. Eta is 45 more minutes for help!!! I AM NOT OK!!!! ITS DARK AND BUSY!!! IVE CALLED 6 TIMES
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October 2023 by Paul Harrington
63 ave and bell rd location, for a whole week I tried to make a reservation, every time I called I was told the system was down, so today same thing, so I called 35ave and cactus, they made reservation with no problem, excellent service there !!! I will never use 63ave bell, horrible customer service !!!!
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October 2023 by Dee
ubox is a scam and a rip off!! all of my items were broken and no one is willing to pay. I paid for the insurance and still no help. DO NOT USE UBOX DO NOT BUY THE INSURANCE. PLEASE TAKE THIS AS A WARNING. 150 GAL FISH TANK SHATTERED
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September 2023 by Alex Seo
U Haul rentsput garbage trucks for high prices and can't even keep their reservations
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September 2023 by Clara Varona
I was at 4240w Camelback rd Phoenix Arizona 85019 and the employee there told me that he spoke Spanish but he did not assist me in Spanish even though I told him that my English was not good, I needed a truck and to tow the car behind. He didn't give it to me because he spoke English to me and in the end he told me in perfect Spanish “that's not my problem” very rude and rude, moving to another state is stressful and being treated that way was horrible. That man is very rude. I'm going to look for another company. They just lost more than 2,000 dollars.