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May 2023 by Juan Hernandez
Never got my deposit back and I returned the truck on time w filled gas tank..
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June 2022 by Dave Leach
They did some trailer lighting work fir me, great work knowledgeable staff. Fixed my problem and weren't going to charge I bought some new parts and made it right. They went above and beyond. I will use them in the future. I highly recommend them.
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January 2018 by Admiral Y.
Bruce and Torian are simply the best! They have hauled us out of deep kimchi twice now...and were so nice about it. Really, if you want to rent from a U-Haul that knows what they are doing and treat you with courtesy and respect, then this is the location for you. Ok, now for the details...We had to rent a trailer to haul a washing machine and dryer to Flagstaff. We knew we had an issue with our trailer wiring and went in early to see if they could fix it. Torian, who was working by himself that day, somehow managed to troubleshoot and fix the problem all while attending to the other customers as they came in. Five Stars? Heck, yes....And then some.
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November 2017 by Jon Jon
This U haul is the slowest ever, needs better management. Will never rent from this place again.
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August 2017 by Deziidez
Bruce is THE Man! Any problems or situation you encounter he is the one to go to. I always go to this Uhaul location because the customer service is excellent. But Bruce! The Plug. Love his customer service, very helpful. Thank you!
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July 2017 by Tomeka Dean
They were courteous and friendly. They provided great customer service!
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July 2017 by Judy Blake
I arranged a Ubox move cross country long distance from Phoenix to Chicago and spoke with both Jeff and Bruce. Both were really helpful and they were on top of all the details the day of the actual move and transit. Great service!
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April 2017 by Desiree Q.
We had a great experience. Bruce was extremely helpful and pleasant. I went online this morning about 7am and reserved the 5x9 trailer with ramp, entered my info and submitted my card info and VIOLA! I had a rental. My wife and I finished getting dressed and met my always on time dad at 7:30am sharp. I was next in line and was greeted by Bruce. I immediately asked him if I could possibly upgrade to the 5x12 trailer, he went outside counted the trailers and said shouldn't be a problem. We went back inside. We were shooting the sh*t with a customer behind me heading to Missouri. Within 5min I was signed and headed out the door. My dad backed his truck up to the trailer, Bruce guided him in, connected the trailer, lights, chains, checked the blinkers and we were set!! He said you have till 5pm. We headed out to Tempe, loaded our storage... Perfect fit BTW. :) Returned it by noon, I was emailed my payment confirmation and I was on with my day. Easy Peezy! Thanks again.
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January 2017 by Jonathan W.
Best Uhaul experience ever. I was traveling from the east coast to California, and needed equipment installed on my van on a very tight schedule. Bruce went out of his way to make sure everything was above and beyond expectations. I was so impressed when he personally followed up to make sure everything was perfect. I cannot impress enough how amazing he was. Because he knew I was just in and out of the Phoenix area he could have cut corners and not cared at all for my needs. But that was definitely not the case. Outstanding service.
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September 2016 by Juliet Bravo
This review is long overdue but considering I am writing it because I moved from Phoenix to Southern Illinois, I'm finally settled in. Briefly, I had reserved an 8 x 12 trailer online and knowing my truck was already wired for a U-HAUL trailer, I didn't think much of it. Well, I was delayed in moving so I was under the gun time wise. When I did go and pick up my trailer, it was discovered that my truck had a short in the wiring. Instead of hemming and hawing about costs to fix it, Bruce Aliberto (the manager), grabbed his kit, got under my truck, found the source of the short, and found my fuses were shot. He fixed the short, replaced the fuses and gave me two spares---ALL FOR FREE! Thanks to him, I was able to get my trailer, on time (I had movers helping me) and get on the road that same evening. HE SAVED THE DAY! Thanks much (and like a big dork, I actually hugged him).
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August 2016 by Stacia C.
I used this place because it is extremely close to where I was moving to. It was convenient and the customer service was good, or so we thought. The beginning of the rental was great. The guy was really nice and provided great customer service. it all went downhill when we returned the van. The guy went out to check gas and mileage and to our surprise came in and yelled at us for not returning the van with as much gas as we left with. "Shame on you, you should know better than that" are the exact words we were told. However, we did! We drove a TOTAL of 7 miles from start to finish and were yelled at for going through 6 GALLONS of gas! I was charged an extra $20. That is absolutely NOT possible. There is no way to go through 6 whole gallons of gas for 7 miles. I believe they marked the gas down wrong at the very beginning. I was told to call the manager with any problems. So I did, and was told he was busy twice and then told he was out of office. I have not been able to get ahold of the manager. This is absolutely outrageous and DO NOT recommend anyone to use this place, no matter how convenient it may be. The employees are rude and the manager is a coward. This place will find any way they can to get more money.
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April 2015 by Pearl D.
Overall the customer service when I picked up the truck was great. I forgot to mention applying an employee discount and in they advised they would need to start the order from the beginning. In an effort to save everyone's time the gentleman behind the counter told me I could use the employee code when I dropped off the vehicle. Well imagine my surprise when I drop the truck off and there's someone new behind the desk who refuses to give me the discount because it wasn't done in the beginning. I was pissed!! Overall the truck was good but they need to communicate with each other and if your an employee they need to give the discount regardless of how its applied!
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December 2014 by Aimee H.
Best Uhaul experience to date! Aside from is convenience of location the people were very helpful! When we picked up our truck the guy behind the counter was helping another group pick their up as well. He was so awesome that he multitasked and checked us both in at the same time. I had no issue with waiting but he was good at his job and got us both on the road in no time, thank you sir! hen when I retuned the truck there was a HUGE line. We waited for about 2 min, then one of the guys behind the counter piped up and asked if we were just dropping off, we said we were and he let us know that we could jut hand over the keys and we would take care of the rest for us in about 20 min and we could be on our way, no line no wait and we were gone. So awesome! He could have just let us stand there for 20 min waiting in this crazy line, but he took the initiative to please a customer. I don't live in this area anymore, but I would probably rent from them again even if I had to drive a little further. Thanks guys!!
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August 2014 by Simon Y.
I come here regularly to refill propane tank for forklift. Service is always excellent, staff is friendly, and general manager Mario is always providing the excellent service to each customer. I recently had towing hitch installed and he took good care of it and timely manner. They don't try to up sale anything. If it is not needed they will tell you so. Don't let location fool you thinking. It might be located in ghetto section of phoenix. However, they service is not!
