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March 2024 by Tim Tempe
This location is absolutely horrible!!! It took 4 hours to make a reservation and when I was finally able, they canceled my reservation because they were completely out of trucks!!!! This is a giant uhaul location how do you run out of Trucks!!! Go somewhere else this place is just an unorganized mess. People make arrangements, set time aside for their big move and this place just messes it up.
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March 2024 by Gia and Gumby's Adventures
Best customer service! Thank you so much for your great service.
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February 2024 by Lance Holmes
The truck looked at felt like it was not maintained well. The arm rest on the door had been broken and haphazardly bolted back on. The fuse box cover looked like somebody had tried prying into t a number of times. There were grating metal on metal noises in the cab while driving. Let me also say, I do not rent box trucks frequently, and as a rental and as a box truck it is very different from our quiet, comfortable personal vehicles. It did serve its purpose. I thought it was going to "fall apart" at times from all the vibrations and stiffness of the vehicle.The mobile app/online check in did not actually let me check in, which seemed to defeat the purpose. When returning the vehicle, no one came out to the truck as the signs indicate, but not that big of deal.There were plenty of trucks available the same day as I was looking to rent, which was a plus.
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February 2024 by Natasha McClure
If you are traveling within a 950mile radius, I would highly recommend a U-haul. They made everything quick and easy and for the price it was worth it. I stopped for gas about 5 times, each at a half tank empty and it does take a median of $65 to fill it up to full. It was also amazing that they had options for movers to come and and help you move and I paid about $230 total for movers in both locations and I had them for 2 hours. HIGHLY RECOMMENDED and my journey was quick and no hick ups. I was very surprised.
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February 2024 by philip ross
Efficient and courteous
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January 2024 by Kimberly Schultz
Our U-Haul experience was a last minute event and they were able to provide us the needed equipment as well as excellent customer assistance both on the phone and in person including the gentleman who was cleaning the returns who did our check in.All around start to finish great service and the only location (20618 N Cave Creek Rd)⋅ I will use going forward. Thank you, you have a great team.
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December 2023 by brandon Lolz
Great place to do business really nice and respectful staff had storage unit for couple years never had issue and when I did over the top service. Shoutout James great employee
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December 2023 by Maryl Hamilton
All went great from online reservations to return! Rented a 26 foot truck. Move went great. They did run out of blankets so I did not get my 10 blankets. But that is ok.
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December 2023 by Arron Mack
While the people who work at this location are fantastic, I'm giving U-haul a one star. I wish I could give this company a negative star.The system for picking up your rental is comple garbage. Nothing about it works well and calling customer service only waste another hour and a half of your time while you sit there watching your day go by nothing getting completed with no truck and moving in waiting and walking off the job.Definitely going with any other company after this experience.My advice for U-Haul corporate, get rid of the app, hire some people stop being cheap a$$ about it. Stop worrying about your bottom line and get back to customer service.
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December 2023 by Georganne Bickle
The staff was friendly, helpful, and had a great attitude. Excellent customer service. Thank you.
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October 2023 by Joe Frost
We've rented trucks here a few times. Always a clean vehicle. Fantastic Customer Service. The great thing at this location is they also refill propane tanks. U-Haul should look at this location and model a few of their others based on it.
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October 2023 by Jeff Beebout
The 26' truck we initially received from this location was absolutely not roadworthy and I suspect would have failed an ADOT inspection for brakes alone. The steering was very loose and was leaking from multiple locations. We were told to call roadside, who then came out and deemed the truck unrepairable. So we were sent 25 miles away to pick up another truck only to be told they didn't have it. If the truck was dealt with by roadside assistance we should have had another truck delivered to us, not have to drive and find another one. Can't tell you how badly I think of Uhaul now.
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September 2023 by Lori Pinkerton
The truck was a complete dump and gave it me on less than a qtr tank full. The office staff was great however.
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August 2023 by Pastor Jeff Allaway
Sherry was an Amzing Help!!Everyone in This Cave Creek location were Grest, but even in a Great environment she still stood about as another level of Excellence!!Thank You!Great rental experience!!
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June 2023 by refundingisfun refundingisfun
I just want to give glowing reviews for Jennifer A. She made our entire experience the best we have ever had. She was kind and patient, and took the time to help us figure out the best, most affordable option for our situation. Renting a van is so stressful, but Jennifer put us completely at ease, and by the time we left, we felt so blessed to have crossed her path. I wish I was a great writer so I could articulate just how amazing she is. She is a great asset to the U-haul organization and deserves all the awards and acknowledgments. She truly made this the best experience we have ever had.If you go into U-haul, make sure you ask for Jennifer A. You won't regret it!
