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November 2023 by Hunter Bjork
We booked a U-haul at a different location but didn't receive a dolly or blankets with our truck, so we stopped at this location and Rod helped us even though he wasn't obligated to. Excellent service, if I ever book a truck again it will be from his location! Best U-Haul location in Arizona! Thanks Rod!
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October 2023 by Michele White
I would like to provide 0 stars. This is the worst service I received at a UHaul ever. I have been a customer of Uhaul for over 30 years in many different states and never had this experience. I called after reserving storage, truck and supplies to confirm reservation as I always do and worker stated he could not find it. I also stated the website would not allow me to store my ID, he sent me a link that didn’t work. He stated I needed to come to the store.The next day I went to the store before work with not a moment to spare, it was 3 workers behind the desk sitting doing nothing and no customers present. Again, stated we can’t find you as she waved a piece of paper at me stating you’re not here. Not once would she take the 2 reservation confirmations I offered her on my phone… never once searched for it and refused to accommodate my reservation.I immediate called corporate placed a complaint who found my reservation no problem with my telephone # and saw all the years I’ve used UHaul with no issues. They transferred me to the SCOTTSDALE LOCATION ON HAYDEN WHO TRANSFERRED MY RESERVATIONS WITH NO PROBLEM and didn’t need me on the phone to complete this task. STAY AWAY FROM THIS PLACE AND THE LADY WITH THE BEHIVE HAIRDUE, her customer service is as antiquated as her appearance. Thank God for SCOTTSDALE UHAUL, FIRST CLASS SERVICE!!
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October 2023 by Michael Clark
Used this location for the first time ever on 9/27/23. Excellent customer service - very accommodating and very helpful. I'd rate them 6 stars if I could - great service is a rarity these days.
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October 2023 by Cassidy Mason
Rod provided exceptional service! The interior of the store had great seasonal decorations as well!
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October 2023 by Steve E.
My initial interactions with this storage facility were not by choice, one of my family members was forced to find storage the same day after an incident and I became involved financially. I can say that Ken in customer service has went above and beyond expectations and displayed professional and supportive service to me on a recurring basis. This past weekend I had the utmost pleasure of meeting Rod and his management team and can't believe how supportive and solution focused they are. I will always search for ways to do business with an organization like this and I congratulate them on their success with a beautiful, clean, well managed and maintained facility and memorable staff.
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August 2023 by Vincent Fiore
This is, without a doubt, our absolute favorite U-Haul location! As real estate agents in Arizona, not only do we rent from this location personally, we also find ourselves referring this U-Haul location to our clients, friends and family. Rod, Colleen(and Baxter) will greet you with a friendly smile and amazing customer service. They always explain the rental process thoroughly and offer any additional items or insurance that may be helpful. This U-Haul location stands out and far above other locations - it is always clean, equipment is perfect and the customer service cannot be beat.
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August 2023 by sarah peters
Great customer service. I had some trouble with my corporate account, I had booked via phone and when I arrived at the facility the contract coming up on the computer was not the same as what I had booked. Ken ( and Ron) was amazing, took over an hour going back and forth on the phone to make sure the error was corrected. A+++
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July 2023 by Sarah S.
great customer service , had trouble with my corporate account and Ken spend and hour an a half on the phone with corporate to finally get it taken care of - bravo ken this location
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July 2023 by Sach M.
Rod is amazing at this location. These people go above and beyond to make sure you are satisfied.
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June 2023 by Yasemin Brunty
I rarely write reviews on services or products I receive. This rental experience was BEYONDyour typical customer service, it was an UBER experience in many ways. Owners were the greatest and definitly very helpful on easing the process from the beginning to the end. I want to thank to this business from the bottom of my heart for their exceptional service.
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June 2023 by Mike Miller
The Manager and staff we're great to deal with. They totally understood what we needed and directed us to the best rental. Friendly and helpful at the same time. It's hard to find that nowadays.
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June 2023 by Renae McKee
I’m not sure how one can improve on greatness. Keep doing what you’re doing. Your customer service is meaningful and supportive. Moving can be stressful. Kindness during such times go a long way. Thank you!
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May 2023 by JessieJames Mason
Would give 0 stars if I could. Went in to cancel our unit was told everything was fine and they would cancel, got a call 6 months later (they had our address wrong and apparently had sent letters) we have almost $1000 in charges bc there’s a lock on the unit. Never was told what needed to happen to stop the charges, all she did was take the auto draft off and called it good. Meanwhile we are being charged for a unit we no longer wanted. When we canceled we advised some things were still there and needed to be dumped, would have paid a dump fee gladly but instead they wanted the most money they could get and charged for the unit until I finally got a notification about it. Would deal with ANY other uhaul if possible these people are scam artists.
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April 2023 by Matty Wolfe
This was the best U-Haul experience I have ever had. Rod and his wife absolutely treated my little sister like a queen! She was having a tough moving experience and had to get a van and a storage unit. They completely hooked her up while we got to bond with their darling dogs. It was her first time having to reserve these services and I am concerned they have ruined her for good because she will expect it to always be this lovely and easy! Rod made sure she had a full tour to get to her unit, they gave us such a nice quality van to move things and just made her feel so comfortable. 5 Stars does not cover it. Thank you guys!
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April 2023 by chris button
I rented here about a year. During that time I got to know the mgr and heard him brag about their cameras and it's recording Everything. He also happen to tell me about their Many break-ins and thefts. I had 2 units and 1 auto spot.My truck was broken into and was flat cleaned out. Had to have taken the thief some time plus I could tell my truck alarm went off. I lost Thousands of dollars in value of things in my truck.I called the police of course and the police were told the camera don't hold any recordings and only good for live viewing. WHAT?! So the police left.The mgr told me Not to call corporate that they would call me.No phone call came so I called them. They said Nothing had been reported to them my the mgr or anyone and there was Nothing they could do.Sounds to me like an Inside job..DON'T RENT HERE EVER. NOT SAFE!!?
