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February 2024 by Athena C.
I had the worst experience at this facility then any other storage company or storage facility. I have used U-Haul before for different things & I thought that I wanted to get a unit here until I went to this location on 19th Ave & Hatcher. The day I moved in went smoothly, I went inside the office located across the street from the actual storage units & set up the unit I wanted & the paperwork. The man I had helping me that day was great, & originally I thought he was the manager. [HE SHOULD BE]. Then I had one of the employees meet me on the other side in the gate to locate the unit I just got & he showed me where it was & the different doors to use which would be best. So it was great, until the next time I went there after I moved in. I'd say maybe two weeks later when I came back to my storage unit it would've been my third time there I had a horrible experience with a women that claimed to be a manager & I was told I was put on storage restrictions I guess I had to have a employee with me when I went into my unit & they weren't letting me access my belongings whatsoever until I paid a 25$ cleaning fee. When I asked what they were talking about they showed me a photo with a couple scrap little pieces of paper & a few pieces of dog food & said that's what I was being charged for. They also told me I had been put on restriction because I was inside my unit for a long period of time & that I had the door closed. Which isn't true, none of the things they claimed were my trash or was I in my unit ever for more than maybe an hour & you can look at the footage. I never had the door closed either & they told me the maitnence guy said I was staying / sleeping in my unit. Again, you can see on the cameras & check when I used my card to come & go. That never happened. So it was complete bullshit they wouldn't let me access my storage. & that outside of the units are always so dirty with random things on the floor I took a picture the day I moved out to prove how gross it is. She was completely disrespectful, rude, the worst costumer service I've ever had. & She wouldn't even look at the cameras to see I wasn't lying to her. She was so dismissive to me she must have thought that I wasn't even worth her time & she talked to me like she thought of me as someone homeless maybe or someone beneath her. She was implying they thought I was living in the facility or I guess trying to since I had been there twice before this was my third time. I demanded to get my stuff out of their unit & I would move out that day. I kept requesting to talk to someone else above her & asking her where the PROOF was that it was me that left the pieces of paper or dog food but she didn't give me anything other than a photo, but like I said I took a picture before I moved my things out showing the type of condition the hallways outside the unit always are. It was horrible, & it was pouring rain trying to do everything because they agreed to giving me access to my stuff ONLY IF I MOVED OUT THAT DAY BEFORE 5PM. ALSO, keep in mind I had been there at three weeks at this point only. I couldn't believe it, never did I stay in the unit there not to mention it's a 5 x 4 like I couldn't even fit in there with my belongings . I've told everyone in my family about I have tried reaching out in email to someone about this location. She was the worst manager with the most attitude & she had no problem solving skills apparently other than to try to keep me from going into my unit completely which I have no idea how that's legal. I need someone to contact about her so I know that it at least gets looked into. Cause you lost a costumer that day for sure I moved out completely & I will never be back.
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February 2024 by Niecy Catz
It was easy to rent, and was a reasonable price. Fun to drive, the box truck made moving much easier.
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February 2024 by Lee Ann Brown (LuvLeeGodess)
Had a very smooth rental experience...truck avail for the 2 hours I needed..staff was very nice!!!
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December 2023 by Eric Sasaki
Don't go to this location they are so rude!!Their tracks never cleaned and have a lot of problem and they are don't care!!
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December 2023 by Eric S.
Don't go to this location they are so rude!! Their tracks never cleaned and have a lot of problem and they are don't care!!
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November 2023 by Tabo Dziki
Mr Robert is friendly nice and very helpful, I would definitely recommend renting from there.
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November 2023 by Joy G.
This is one of 2 Uhauls that I buy boxes from. Convenient hours. Convenient location. Friendly staff. Boxes I need are always in stock. Good quality boxes. Ample parking. Nothing to really complain about.
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October 2023 by Kyra Singleton
Robert was the best and the process was simple and easy
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September 2023 by Casey Willits
The associate that assisted me with the check-in was very nice and assisted me with changing the pick-up time. She was friendly and made the process very easy. The vehicle was in very rough condition but it was just for a quick furniture move within the city. Overall I am happy with my experience! Thanks, Uhaul!
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September 2023 by Teresa Morgan
The employees were very helpful, pleasant, polite and got us on the way.
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August 2023 by Bryan S Diaz Colon
No comments everything went perfect excellent service employees explained me everything I need it to know every employee where professional highly recommended
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August 2023 by Jackie Troyer
It's a uhaul. They let me return my extra tape.
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July 2023 by Millie Gilliam
Exceptional courtesy and professional service. Personnel is knowledgeable and eager to help!
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June 2023 by Charly C.
I went today to get some duck tape for a box and as soon as I reached the register the person there asked if I was paying with cash or card and I was paying with cash, the guy there started yelling at me saying that he is counting the money in the register and that he was super tired and that he wanted to go home and did not want to count the money again, I was confused to why he is yelling I could've paid with card and I did but I don't recommend going there if you want to get yelled at by someone that works there HORRIBLE CUSTOMER SERVICE!
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June 2023 by Daniel H.
I'm referring to the storage units, not the trucks they rent. (Maybe they run things across the street better.) I highly recommend that NO ONE rents a storage unit from them. They've locked us out erroneously three times now. Most recently, they changed the due dates for payment without any notice (otherwise we've paid on time for 20 years). The manager was very rude and impolite--as if it was our fault. This place used to be decent before it was managed by Uhaul. Then, after paying the "late penalty," (even though we never received notice) they gave us access to the gate but left a lock on our unit--total incompetence. I had to drive back again to complain. A nice kid who seemed to be working hard said he would meet me back over across the street to unlock it. I figured he meant within a couple minutes. Instead, a sat inside my car waiting for 20 min until he showed up. Unbelievable. I hope it goes out of business.
